Hot News Archive

10/20/2009 10:29:06 AM - eRA - System not accessible
Description:   Which IMPAC II Application: Program module
IMPACII User ID: fergusonst
Full NIH grant number (example: 1R01MH012345-01):
Page on which error is occurring:

Description: I did see your email regarding problems with a lot of eRA modules but I didn't see Program on the list. I am unable to log into Program, although the person next door to me can. I do not get any error messages. I just get a blank screen and the icon that indicates that the download is still going on hangs for a long time. This is happening whether I use Firefox or Explorer.

Customer has requested to be contacted via: No Preference
Resolution:  All containers have been restarted. All systems are now available.
10/21/2009 05:52:29 AM - ITAS PR 18.0 Production Release
Description:   Event Resolution:

ITAS maintenance has been completed successfully. The Blackberry image issue has been resolved, images are being displayed now.

-----------------------Previous Information-----------------------


Event Details:
ITAS is scheduled for maintenance on Monday, Oct 26, 2009, 6:00 PM - 8:00 PM. The ITAS Technical Team will be releasing a new ITAS version to production. During the maintenance, ITAS will not be available.
Impacted Services/Applications:
Integrated Time and Attendance System.

Impacted Users:
Users trying to access ITAS.

Expected Resolution Time:
Oct 26, 2009 at 8:00 PM.

Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The implementation of ITAS PR 18.0 was completed with complications. Wireless PDA users were unable to see images on ITAS due to the image folder being behind SSO protection. The folder was unprotected and administrators and users confirmed being able to see the ITAS images on their wireless PDA devices.
10/27/2009 10:11:07 AM - CC Domain Controller move to new Data Center
Description:   Event Resolution:

The domain controller move was completed successfully without complications.


-----------------------Previous Information-----------------------


Event Details:
On Thursday evening, Oct. 29 between 6:00 pm-7:00 pm, NIHnet engineers will be moving one domain controller used by the Clinical Center to the new data center. The server will be shut down, disconnected, physically brought to the new data center, installed in a rack in the new data center and brought back online.


Impacted Services/Applications:
Potential slow logins for applications that use NIH LDAP for authentication.

Impacted Users:
Users attempting to log into applications that use NIH LDAP for authentication.


Expected Resolution Time:
The estimated resolution time will be 7:00 pm.


Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Maintenance completed successfully.
10/27/2009 12:23:01 AM - CC Domain Controller move to new Data Center
Description:   Event Resolution: The maintenance has been completed successfully. Users are now able to access the network.


-----------------------Previous Information-----------------------


Event Details:
The DCRI and CIT are taking down and physically moving a CC domain controller to the new CRC Data Center.

Impacted Services/Applications:
Potential slow logins for applications that use NIH LDAP for authentication.

Impacted Users:
Users attempting to log into applications that use NIH LDAP for authentication

Expected Resolution Time:
Server will be moved between

Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Maintenance completed successfully.
10/29/2009 04:34:44 PM - PROBLEM: 10/29/09 Mailfwd Service Delays
Description:   Event Resolution:

Engineers have resolved this issue.

-----------------------Previous Information-----------------------


Event Details:
The NIH mailfwd service is currently experiencing a high volume of email which may result in email delays for customers using the mailfwd.nih.gov service. CIT engineers are aware of the problem and are currently investigating. There is currently no estimated time of resolution.

Impacted Services/Applications:
Mailfwd.nih.gov

Impacted Users:
Users of mailfwd.nih.gov

Expected Resolution Time:
Unknown


Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  At 9:10 PM, EMIB indicated that the mailfwd delays had been corrected.
11/02/2009 11:09:44 AM - Possible NED error with Register/Activate
Description:   Event Resolution:
HHS Identity Management System administrators performed an emergency maintenance on the evening of November 2, 2009 and corrected the issue. NED users should no longer see the error message when attempting to register or activate an individual in NED.


-----------------------Previous Information-----------------------


Event Details:
Due to an issue with the HHS Identity Management System (IDMS), NED users may see the following error when attempting to register or activate an individual in NED:

There has been an Exception error from IDMS.

NED staff has been informed by the HHS contractor that the problem may not be resolved until tomorrow. Selecting on the [Retry] button does not resolve the error. Therefore, if you receive this error, you will need to wait until tomorrow to complete the Register/Activate task for the individual. The task will be automatically saved in your Inbox.


Impacted Services/Applications:
HHS Identity Management System (IDMS)

Impacted Users:
NED users

Expected Resolution Time:
Estimated end time will be 11/03/2009, more updates will be provided once made available.


Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov
Resolution:  HHS Identity Management System administrators performed an emergency maintenance on the evening of November 2, 2009 and corrected the issue. NED users should no longer see the error message when attempting to register or activate an individual in NED.
11/03/2009 10:14:21 AM - NIH Portal Maintenance
Description:   Event Resolution:

The maintenance has been successfully completed.

-----------------------Previous Information-----------------------


Event Details:
On Thursday evening, November 5th at approximately 7:00 PM - 8:00 PM, the NIH Portal will be undergoing maintenance to perform periodic password changes. During this time the portal may not be available.

Impacted Services/Applications:
NIH Portal

Impacted Users:
Users attempting to access NIH Portal

Expected Resolution Time:
Expected duration of this maintenance is 1 hour or less.


Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Maintenance successfully completed.
11/04/2009 02:59:53 PM - NIHRDCNSCC Network Issues
Description:   Event Resolution:

The maintenance was successfully completed. NIHRDCNSCC and its aliases are now available.

-----------------------Previous Information-----------------------


Event Details:
NIHRDCNSCC Server and its aliases will be unavailable from 2:45- 3:15 PM for troubleshooting purposes. Further updates will be provided as they are made available.

Impacted Services/Applications:
NIHRDCNSCC Server and its aliases.

Impacted Users:
Users connected to NIHRDCNSCC Server.

Expected Resolution Time:
11/4/2009 at 3:15 PM.


Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Maintenance successfully completed.
10/13/2009 1:20:38 PM - NAppMan Down Time for New Remedy Release
Description:   In support of the new Remedy System release at 6:00 AM on October 14th, NAppMan will be down for one hour starting at 6:00 AM. When NAppMan is available again at 7:00 AM, Remedy tickets will be generated in the new Remedy System. Impacted Service/Application: NAppMan. Impacted Customers: Users trying to use the NAppMan System. Expected Resolution Time: 10/14/2009 at 7:00 AM. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NAppMan is available.
10/13/2009 11:48:53 AM - ORS Emergency Service Interruption
Description:   Event Details: Currently ORS is experiencing a network service interruption. Engineers are aware and working towards a resolution. Impacted Service/Application: MOSS Impacted Users: Users attempting to access MOSS Expected Resolution Time: There is no estimated time for resolution. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  This issue has been resolved.
10/13/2009 10:18:56 AM - CES Server NIHMLBX09 Unresponsive
Description:   A single database on NIHMLBX09 was dismounted. The databases were immediately re-mounted. This impacted less than 100 mailboxes total. Impacted Service/Application: NIHMLBX09 Server Impacted Users: OD, NIDA, NIA, NCI, CC, NIAID Expected Resolution Time: The total time of the outage was less than 15 minutes. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Initial and Final
10/9/2009 11:31:31 AM - New Version of Remedy System
Description:   CIT will be releasing a new version of the Remedy system into production on Wednesday, October 14 at 6:00 AM. Please be advised that the older version of Remedy will be available for 90 days after the release so that tickets created in the earlier version can be updated. New tickets cannot be created in the older version after Wednesday's scheduled roll-out. For further detailed information on the new Remedy system please reference http://dcssps.cit.nih.gov/servicedesk/remedytraining/default.aspx. If you need further assistance, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The new version of Remedy was successfully implemented on 14 October, 2009.
10/8/2009 4:03:14 PM - CES Server NIHMLBX12 Unresponsive
Description:   The Central Email Service Server NIHMLBX12 is currently unresponsive. This issue is being investigated and engineers are working to restore service. Service Affected: NIHMLBX12 Server Affected Users: NIDCD, NIMH, NIDDK, NICHD Customers Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The issue with NIHMLBX12 has been resolved, and service has been fully restored.
10/7/2009 1:17:49 PM - CIT Fernwood Classroom Network Maintenance
Description:   On Wednesday, October 14, 2009 at 10:00am - 12:00pm EDT NIHnet engineers will replace the existing the firewall in order to upgrade the firewall code. Impacted Service: Fernwood CIT Classroom Network Impacted Users: Customers using the NIH network in the Fernwood CIT Classrooms. Estimated Resolution Time: This maintenance will be service affecting for a brief period of time, resolving by 12:00 PM. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or visit us at http://ithelpdesk.nih.gov/
Resolution:  Initial and Final notification.
10/7/2009 10:53:09 AM - CIT Remedy System Production API Issues
Description:   The DCOM API used on the production CIT Remedy Ticketing system is not functioning properly at the present time. Technicians are working on the issue. Impacted Service/Application: DCOM API Impacted Users: Users attempting to access DCOM API. Expected Resolution Time: No estimated resolution at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  An issue with local permissions on the Remedy server has been corrected, and the DCOM API is now returned to service. We appreciate your patience while we worked to resolve this issue.
10/5/2009 9:49:02 AM - NAppMan Connectivity Status Issues
Description:   Currently NAppMan is experiencing difficulties with their Connectivity Status tests. Engineers are aware and working towards a resolution. Impacted Service/Application: NAppMan Application Impacted Users: Users attempting to access NAppMan Expected Resolution Time: No estimated resolution at this time Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  This issue has been resolved. The connectivity status information is available again on NAppMan.
10/5/2009 8:52:26 AM - IRT Server maintenance
Description:   On Wednesday October 7, 2009 from 3:00pm to 7:00pm the NIH IRT will be conducting server maintenance on their systems. A reminder will be sent on Wednesday morning. Impacted Service/Application: Appscan Gideon SecureFusion IRT Forms IRT Security Self Scan (formally known as SARA Self Scanner) OCIO Web Server (ocio.nih.gov) Impacted Users: Users attempting to access the affected systems. Expected Resolution Time: Estimated resolution time is 7:00 PM Wednesday October 7th , 2009. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The IRT System maintenance has been completed and all systems are back online.
10/1/2009 3:21:15 PM - ITAS Scheduled Maintenance
Description:   On Monday, October 5 from 9:00 PM - 9:30 PM, the ITAS Technical Team will be renewing the SSL certificate in production ITAS. The ITAS system will be unavailable to NIH users during this scheduled maintenance window. Known Impacted Service/Application: ITAS Known Impacted Users: Users of the ITAS system Expected Resolution Time: October 5, 2009 -- 9:30 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  This maintenance has been successfully completed.
9/30/2009 6:37:39 PM - BioWolf and NLM Connection Outage
Description:   On September 30, 2009 at approximately 5:00 PM, Qwest, in preparation for a non-service affecting maintenance, dropped the 10G connection between the Sterling DR and the B12 Core router. This unintentional action caused an outage that affected BioWolf and NLM connections for almost 35 minutes. Impacted Service/Application: BioWolf and NLM Connections Impacted Users: Customers accessing BioWolf and NLM connections Expected Resolution Time: Resolved Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  This Issue has been resolved. NIHnet NOC engineers contacted Quest and have confirmed their actions. Network graphs show that traffic was re-routed over the redundant 10G connection from the Sterling DR to the B10 Core router.
9/30/2009 4:14:13 PM - 6701 Rockledge Drive Water Leak
Description:   A water leak has been detected on the 7th floor in 6701 Rockledge Drive. Building maintenance has been notified and currently on site. Water has leaked into the Telephone closet and adjacent hallways. Impacted Service/Application: 50 Phone Sets, Telephone Closet, and Hallways Impacted Users: OD and NHLBI Customers in 6701 Rockledge Drive. Expected Resolution Time: No Estimated Resolution Time Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Full telecommunications service has been restored in the affected areas.
9/30/2009 2:15:15 PM - NIHnet CIT Fernwood Distribution Router Relocation Maintenance
Description:   Event Details: On Saturday, October 3, 2009 at 5:30am - 8:30am EDT, NIHnet engineers will streamline the Fernwood network topology and bring it in-line with the current standardized DNST Access and Distribution model by moving the Fernwood, 1st, 2nd, and 3rd floor access fiber uplinks to the Fernwood Distribution Routers. Impacted Service/Application: NIH Network Impacted Users: Users located within Fernwood 3NE and 3SE quadrants will experience approximately 5 minutes of network outage while Fernwood 3NE and Fernwood 3SE access switches are reloaded. Expected Resolution Time: The estimated resolution time is 8:30 AM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIHnet CIT Fernwood Distribution Router Access Layer Uplink Relocation Maintenance has been successfully completed.
9/30/2009 11:04:32 AM - Single NIH ADM Unavailability
Description:   On October 1, 2009 starting at 6:00 pm - 9:00 pm the NIH ADM server: NIHADMRPT will be unavailable. Administrators connecting via the web to ADM will see no interruption to the service. If the ADM console is being used, please ensure that you are connecting to either NIHADM3.NIH.GOV or NIHADM4.NIH.GOV for uninterrupted service. Impacted Service/Application: NIHADMRPT Impacted Users: Users attempting to access ADM console to NIHADMRPT. Expected Resolution Time: The estimated resolution time is 9:00 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIH ADM server is back up and available.
9/26/2009 7:04:39 AM - NBS Unavailable
Description:   The NBS Budget/Finance and NBS Travel services are currently unavailable. NBS engineers have been notified of the issue. There is currently no estimated time of resolution. Further updates will be provided as they become available. Impacted Service/Application: NBS Budget/Finance, NBS Travel Impacted Users: All users of the NBS Budget/Finance and NBS Travel components. Expected Resolution Time: Unknown Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NBS system has been restored to service.
9/24/2009 6:01:06 PM - Building 31 Network Outage
Description:   Currently Building 31 customers are experiencing network connectivity issues. Engineers are aware and looking into this issue. Impacted Service/Application: Network Impacted Customers: NICHD Building 31, 2nd Floor CSR and NIBIB Building 31, C-Section Expected Resolution Time: No Estimated Resolution at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  All affected switches in Building 31 have been restored and are now operational. This issue has been resolved.
9/24/2009 9:06:05 AM - 5411/5413/5415 Cedar Lane Partial Power Outage
Description:   Currently the 5411, 5413 and 5415 Cedar Lane buildings are experiencing network connectivity issues due to a partial power outage. Engineers are aware and looking into this issue. Impacted Service/Application: Network Impacted Users: NIMH users at the 5411, 5413, and 5415 Cedar Lane locations Expected Resolution Time: Estimated - Close of Business September 25, 2009 Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Power has been restored in the affected buildings. Engineers are on-site to confirm restoration of network connectivity.
9/22/2009 12:23:18 PM - ITAS Scheduled Maintenance
Description:   On Tuesday September 22, 2009 starting at 6:00 PM until 6:30 PM, The NIH Hosting Team will be applying security patches to the ITAS servers. During the maintenance, ITAS will not be available. Impacted Service/Application: ITAS Impacted Users: ITAS users Resolution Time: No estimated time of resolution Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  This maintenance was successfully completed. ITAS service is available to users.
9/21/2009 10:45:24 AM - OCS Web access service issues
Description:   Currently OCS users are unable to log in using https://webim.nih.gov. Engineers are aware and working towards a resolution. Impacted Service/Application: https://webim.nih.gov. Impacted Users: OCS users Expected Resolution Time: No estimated resolution at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  This issue has been resolved.
9/21/2009 9:01:05 AM - ActiveRoles Server (ADM) license Issues
Description:   ActiveRoles Server (ADM) customers are currently seeing a license violation when accessing https://adm.nih.gov. Customers are not impacted at all by this notice, the message can be ignored. EMIB is currently working with Quest to get this resolved. Impacted Service/Application: ActiveRoles Server (ADM) license Impacted Users: ActiveRoles Server (ADM) customers Expected Resolution Time: There is no estimated resolution at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The reboot is complete and this issue has been resolved.
9/13/2009 8:52:08 AM - Buldings 35 and 37 Network Connectivity Issues.
Description:   Due to a power interruption in Building 35, there is currently a network outage in Buildings 35 and 37. NIHnet engineers are aware of the problem and are working towards a resolution. There is currently no estimated time of resolution. Known Impacted Service/Application: NIHnet, Wireless connectivity Impacted Users: NCI, NINDS, NICHD, NHGRI, Building 35 wireless Expected Resolution Time: Unknown Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  This issue has been resolved. All networking services have been restored in building 35 and 37.
9/11/2009 11:51:49 AM - Exchange Server Patching for Clinical Center Users
Description:   The Exchange Server hosting Clinical Center Users was patched prematurely and rebooted at approximately 10:30 this morning Server was returned to service within 10 minutes. Engineers are investigating the cause. This is an initial and final notification. Impacted Service: Exchange Server NIHMLBX12 Impacted Users: Clinical Center Expected Resolution Time: 10:40 AM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The Exchange Server hosting Clinical Center was returned to service within 10 minutes, at 10:40 AM.
9/11/2009 11:46:40 AM - NIH Enterprise Directory (NED) PIV Card Authentication
Description:   Currently, the NIH Enterprise Directory (NED) is experiencing issues with PIV card authentication. Customers who login to NED using their PIV card may experience errors when attempting to perform tasks within the application. Engineers are working to resolve the issue, but there is currently no estimated time for resolution. AO sponsors who are required to authenticate to NED using their PIV card will not be able to sponsor ID badges and accounts until the issue is resolved. In the meantime, AO sponsors can login to NED using their NIH Login user name and password to perform tasks other than sponsorship. Affected Service: PIV Card authentication in NED Affected Users: NED AO sponsors required to authenticate to NED using their PIV card in order to sponsor ID badges and NIH network accounts. Estimated Time to Resolution: Unknown If you have any questions, please contact the NIH Help Desk at 301-496-HELP or visit us online at http://ithelpdesk.nih.gov.
Resolution:  The deployment was rolled back over the weekend, to permit funtionality to the PIV Card Authentication.
9/11/2009 9:00:25 AM - Telephone Outage in 6701 Rockledge
Description:   Currently Customers in 6701 Rockledge are experiencing a telephone outage on all floors. Verizon technicians have been dispatched to restore service. Further updates will be provided as they are made available. Affected service: Telephone service in 6701 Rockledge Affected customers: All customers in 6701 Rockledge Estimated time to restore: Unknown If you have any questions please contact the NIH Help Desk at 301-496-HELP or visit us online at http://ithelpdesk.nih.gov
Resolution:  Technicians have restored service to 6701 Rockledge. They are continuing a walk-through on a floor by floor basis to ensure all phones are operational. If you are still having issues, please contact the NIH Help Desk at 301-496-HELP or visit us at http://ithelpdesk.nih.gov.
9/10/2009 8:02:15 AM - iPhone Operating System Upgrade
Description:   The latest operating system for the iPhone, OS 3.1, is incompatible with the ActiveSync service. Users who have upgraded to the new operating system are receiving the following error message: "NIH account requires encryption which is not supported on my iPhone." OS 3.1 users are unable to access NIH email for the time being. Impacted Service/Application: iPhone OS 3.1/NIH email Impacted Users: iPhone OS 3.1 users Expected Resolution Time: Unknown Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  At this time, iPhones prior to the 3GS that have been upgraded to OS 3.1 will be able to access NIH email by contacting the NIH Help Desk and requesting to re-enable their ActiveSync connection.
9/6/2009 7:45:02 PM - 6825 - 5600 Nathan Shock Drive Power Issue
Description:   NIA, NIDA, and NHGRI users in 6825 - 5600 Nathan Shock Drive, Baltimore are experiencing a power issue. Wireless devices are down but the network is up and running. Further updates will be provided as they are made available. Impacted Service/Application: Wireless Devices Impacted Users: NIA, NIDA, and NHGRI users in 6825 - 5600 Nathan Shock Drive, Baltimore. Resolution Time: No estimated time of resolution Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Engineers have resolved this issue. Power has been restored and all Wireless devices are up.
9/4/2009 2:31:20 PM - NIH IRT Server Maintenance Wednesday, September 9
Description:   On Wednesday September 9, 2009 from 10am to 10pm the NIH IRT be conducting server maintenance on their systems. A reminder will be sent to the ISSOs on Wednesday morning. The following systems will not be available: Appscan Gideon SecureFusion IRT Forms IRT Security Self Scan (formally known as SARA Self Scanner) OCIO Web Server (ocio.nih.gov) Please contact the IRT if you have any questions.
Resolution:  The IRT System maintenance has been completed and all systems are back online.
9/4/2009 1:58:40 PM - NED Emergency Restart
Description:   The NIH Enterprise Database (NED) is currently down and requires an emergency restart. The system will be back online in approximately 15 - 20 minutes. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIH Enterprise Database service has been restored.
9/4/2009 1:07:34 PM - REMEMDY WEB Interface Issues
Description:   We are currently experiencing issues with the Remedy Web Interface. The affected services are: REMEMDY WEB Interface NIH IT Help Desk Ticket Submit application Engineers are addressing the issue and updates will follow as they come in.
Resolution:  The REMEDY WEB Interface is back up and all affected services are active.
9/3/2009 3:15:31 PM - CIT Closet Equipment Replacement in Building 2; B1/Basement Level
Description:   On Saturday, September 5, 2009 during the hours of 8am and 4pm, CIT telecommunications will be replacing phone equipment in the Telecom Closets in Building 2 on the B1/Basement Level. Impacted Service/Application: Phone equipment in the Telecom Closets in Building 2 on the B1/Basement Level. Impacted Users: Users in Building 2 Expected Resolution Time: Estimated resolution time is 4:00 PM September 5, 2009 Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The CIT Closet Equipment Replacement in Building 2; B1/Basement Level maintenance has been successfully completed.
9/3/2009 2:57:08 PM - ITAS Emergency Maintenance
Description:   Event Details: ITAS has an emergency maintenance this evening, September 3, 2009 at 6:00PM due to the ITAS email notification process is out of service. Impacted Service/Application: ITAS Impacted Users: Users attempting to access ITAS Expected Resolution Time: Estimated resolution time - September 3, 2009 at 6:30 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  ITAS is now up and running. The e-mail notification service has been restored.
9/2/2009 3:54:19 PM - BlackBerry Server NIHBESBLADE2 Issues
Description:   Currently users on NIHBESBLADE2 are experiencing Blackberry issues. Engineers are aware and working towards a resolution. Impacted Service/Application: NIHBESBLADE2 Server. Impacted Users: 1505 Blackberry users on NIHBESBLADE2 Sever. Resolution Time: No estimated time of resolution. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  This issue has been resolved. Affected users were moved to the Disaster Recovery site. Engineers will be moving users back to the datacenter at some point in the next 48 hours.
9/2/2009 3:23:10 PM - Network Connectivity Issues in Building 10 2nd Floor
Description:   Currently users in building 2nd floor are experiencing network connectivity issues. Engineers are aware and working towards a resolution. Impacted Service/Application: Network Connectivity Impacted Users: Users on the 2nd floor in building 10 Expected Resolution Time: Estimated resolution time 4:00 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Connectivity has been restored to the 2nd floor of Building 10.
8/30/2009 1:21:33 AM - CRC 6th Floor Network Switch Unavailable
Description:   The CRC-6500-6F network switch is currently unavailable due to a possible power issue. Wireless internet users on the 6th floor of the CRC may experience a loss of connectivity. CIT network engineers are currently investigating, and further details will be provided as they are made available. Known Impacted Service/Application: CRC 6th Floor wireless connectivity Known Impacted Users: CRC 6th floor users Expected Resolution Time: Unknown Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The CRC-6500-6F switch has been restored to service.
8/28/2009 12:50:44 PM - Building 31B Electrical Maintenance
Description:   On Friday, August 28, 2009, between the hours of 6:00 PM, and 10:00 PM, the installation of a transformer will take place in Building 31B, requiring an electrical shutdown. The impacted IC's will be: OD/ORS, NIBIB, NIDCR, NINDS, NEI, OD/ORS/SCADA, NIA, NHLBI, NICHD, NIDCD, NCI, NIMH, FIC, NIDA, NIAAA, NINR, AND NHGRI. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  CIT engineers are not seeing any lingering network alerts from this maintenance. This maintenance appears to have been completed successfully.
8/28/2009 9:24:16 AM - Potential Phishing E-mail: "Your Mailbox Quota Needs Upgrade"
Description:   Currently, customers are receiving a potential phishing e-mail stating that their mailbox quota needs an upgrade. Customers are also asked to reply by e-mail with their e-mail user name and password. Customers are advised to not reply to this email or follow any instructions or links contained in the message. NIH administrators will NEVER ask for a customer's username or password. If you have replied to this e-mail, please immediately change your password and contact the NIH Help Desk.
Resolution:  Initial and Final notification.
8/26/2009 3:22:35 PM - NED User Interface Upgrade
Description:   On Saturday, August 29, 2009, starting at 9:00 AM, the NED user interface will be unavailable until approximately 8:00 PM, while NIH Engineers perform a system upgrade (NEDv2.4). Access to NED data by downstream applications via Oracle and DB2 tables and views will not be impacted. ------------------------------------------------ Highlights of the NED 2.4 release include: -Improved content for email notifications currently being generated by NED -A new email to notify individuals when they have been sponsored for an ID badge and/or NIH network account -Addition of a "Guest Researcher (HHMI)" classification for individuals affiliated with the Howard Hughes Medical Institute biomedical research organization who are working in NIH laboratories -Minor enhancements to the ID badge and account tracking capabilities -Fixes for miscellaneous defects and issues identified in the current version ------------------------------------------------ Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  This maintenance has been resolved.
8/26/2009 3:18:27 PM - Closet Equipment Replacement Bldg 2; 1st & 2nd floors
Description:   On Saturday, August 29, 2009 during the hours of 8:00 AM and 4:00 PM, CIT telecommunications will be replacing phone equipment in the Telecom Closets in Building 2 on the 1st and 2nd floors. Any phone outage experienced on Saturday should be restored within 30 minutes. On Monday, August 31, 2009 a Telephone Technician will arrive at Building 2 by 8:00 AM to insure that all phones are in service. Impacted Service/Application: Telephone in Building 2 1st and 2nd floors Impacted Users: NIH users in Building 2 1st and 2nd floors Resolution Time: On Saturday, August 29, 2009 4:30 PM Please contact the Help Desk (3/496-4357) to report any phone outages.
Resolution:  The closet replacement has been completed.
8/24/2009 10:43:22 AM - NIH Portal Scheduled Maintenance
Description:   On Tuesday September 1, 2009 from 7:00 PM - 8:00 PM the NIH Portal will be undergoing maintenance to perform periodic password changes. During this time the portal may not be available. Impacted Service/Application: NIH Portal Impacted Users: Users attempting to access the NIH Portal Expected Resolution Time: Expected duration of this maintenance is 1 hour or less. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIH Portal maintenance has been successfully completed.
8/22/2009 11:31:55 AM - Building 35, 37 Telephones Possible Affected by 08/21 Power Issue
Description:   In response to the power outage that affected NIH Campus Buildings 35 and 27, telephone technicians are confirming that all telephone lines are working properly following the restoration of power this morning at 6:10 AM. Updates on their progress will be sent as it is received. Possible Affected Service: Telephone Services in Building 35, 37. Estimated Time to Resolution: Unknown If you have any questions, please contact the NIH Help Desk at 301-496-HELP or visit us online at http://ithelpdesk.nih.gov.
Resolution:  Technicians have completed their walk through of Buildings 35 and 37, and found that no phone lines were affected. If you do find that you are having problems, please follow normal reporting procedures.
8/21/2009 9:50:07 PM - Power Outage in Building 35 and Building 37
Description:   Building 35 and Building 37, at the main campus, are currently experiencing a power outage. The NIH Electricians are aware of the issue and working towards a resolution. Impacted Service/Application: Electrical power and network connectivity Impacted Users: NINDS, NCI, NHGRI, and NICHD users Expected Resolution Time: Unknown Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Electrical power and network connectivity have been fully restored in the affected areas.
8/21/2009 3:38:13 PM - Home Directory Access Issues
Description:   Currently several OD Campus users are experiencing home directory access issues. Technicians are aware of the issue and working towards a resolution. ------------------------------------------- Impacted Service/Application: Home Directory Access Impacted Users: OD Campus Users Expected Resolution Time: There is no estimated resolution at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The home directory access issue on server, ODHSRVC1, has been resolved.
8/21/2009 11:24:41 AM - NIH LDAP (ADAM) Service Outage
Description:   We are currently experiencing a service outage with NIH LDAP (ADAM) services. Customers that have applications that depend on NIH LDAP for authorization will be unable to make a connection to ADAM instances. EMIB engineers are working on the issue directly with Microsoft and we expect this to be resolved soon. Further updates will be provided as they are made available. Impacted Service/Application: Applications using the NIH LDAP (ADAM) Services for authorization Expected Resolution Time: Unknown Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIH LDAP (ADAM) services have been restored to service.
8/20/2009 7:13:51 AM - Brief Power Outages in Bethesda Area
Description:   Brief power outages have been observed in several off-campus NIH buildings in the Bethesda area. Pepco engineers are aware of the problem and are currently on-site working to resolve it. There is no estimated time of resolution. Impacted Service/Application: Power in the following buildings: Fernwood, Democracy 2, Executive Boulevard, 6700 A & B Rockledge Drive. Impacted Users: Users in the Fernwood, Democracy 2, Executive Boulevard, and 6700 Rockledge A & B locations. Expected Resolution Time: Unknown Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  This issue has been resolved by Pepco.
8/19/2009 8:17:51 AM - NIH Enterprise Directory (NED) Slowness
Description:   Currently, customers attempting to access the NED database this morning are experiencing long access times. NED administrators are working with database administrators to resolve the issue. The system is currently accessible, but customers can expect delays while processing tasks. Further updates will be provided as they are made available. Affected Service: NIH Enterprise Directory (NED) Affected Customers: Any customer attempt to process tasks in NED. Expected Resolution Time: Unknown Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  This issue is now resolved.
8/17/2009 2:43:06 PM - Building 10, 12th and 13th floors Telephone Outage
Description:   Currently there is a telephone outage affecting users in building 10, 12th and 13th floors (North Corridor). Technicians have been dispatched and are working towards a resolution. Further updates will be provided as they are made available. Impacted Service/Application: Telephone Impacted Users: Users in Building 10, 12th and 13th floors (North Corridor) Expected Resolution Time: No Estimated time of resolution Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Telephone service has been restored to phone lines on the 12th and 13th floors (North Corridor) of Building 10.
8/17/2009 1:34:06 PM - NIH Users possible SPAM mail
Description:   The NIH Help Desk has received reports from customers stating that they are receiving e-mails with subject: "Protein One Products and Services." This is a Spam message and users should not reply to it. Engineers are aware and working towards a resolution. As always, customers are advised to NOT follow any instructions, open any attachment or reply to this e-mail. Further information will be provided as it is made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The SPAM mail has been blocked, this issue is now resolved.
8/14/2009 8:43:00 PM - Sterling 1 and Sterling 2 CyberCenter Power Outage
Description:   At approximately 7:16 PM, Sterling 1 and Sterling 2 Cyber Centers experienced a power outage and transferred immediately to their backup generator. Qwest is currently working to restore commercial power to these facilities. Additional information will be provided as it comes in. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
Resolution:  We have not received Alerts from Quest or SiteScope since 8:21 AM, when all of the servers at the Sterling DataCenter were successfully transferred back to commercial power. This issue has been resolved.
8/14/2009 3:32:51 PM - Power Outage at Poolesville
Description:   CAP has just been informed by NOC that we have lost Network Connectivity to Poolesville. Their internal Power Plant is currently assessing the issue. Updates will be provided as they come in. Impacted Service/Application: Network Connectivity Impacted Users: Poolesville Users Expected Resolution Time: No Estimated time to resolution Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Power has been restored at Poolesville.
8/12/2009 5:57:42 AM - NAppMan Release 5.3 Implementation
Description:   The NAppMan team will be implementing release 5.3 into production on Wednesday, August 12, 2009, at 10:00 AM. NAppMan will be unavailable for one hour. Impacted Service/Application: NAppMan Impacted Users: Users attempting to access NAppMan. Expected Resolution Time: Estimated resolution time will be 11:00 AM. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Engineers have completed the maintenance and NAppMan is currently up and available.
8/11/2009 2:47:57 PM - Fernwood Partial Power Outage
Description:   There was a momentary power outage in the Fernwood Building. Engineers are aware of this issue and investigating the impact. Impacted Service/Application: Unknown at this time. Impacted Users: Users in the Fernwood Building Expected Resolution Time: No estimated resolution at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The power outage was due to an emergency Pepco maintenance. The power has been restored in the Fernwood building.
8/11/2009 9:56:57 AM - REMEDY and CIT Customer Support Web Applications Maintenance.
Description:   Support Technologies Group will be performing weekend maintenance on Saturday August 22, 2009 from 7:30 AM - 12:00 PM. This is a "sliding window" which means that at no time will all the listed applications/systems be down for the entire period of the maintenance. Impacted Service/Application: o REMEDY o NIH IT Helpdesk website o CIT Training Website o Reports website o NIH Web Ticket Submit o ERA Web Ticket Submit o FDA Web Ticket Submit Expected Start/Resolution Time: The estimated start/resolution time is 7:30 AM - 12:00 PM. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The Support Technologies Group reports that the maintenance has been completed successfully and that all services are operational. If you have any issues using any of the services listed below, please contact the NIH Help Desk at 301-496-HELP or visit us online at http://ithelpdesk.nih.gov.
8/10/2009 8:49:23 AM - FDA ITAS Connectivity Issues
Description:   Currently FDA ITAS is experiencing connectivity issues. Engineers are aware of this issue and working towards a resolution. Impacted Service/Application: FDA ITAS Impacted Users: Users attempting to access FDA ITAS. Expected Resolution Time: There is no estimated resolution time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  This issue is now resolved.
8/10/2009 7:32:27 AM - BlackBerry Server NIHBESBLADE3 Connectivity Issues
Description:   NIHBESBLADE3 is currently experiencing connectivity issues and at this time cannot deliver mail. NIHnet engineers are aware of this issue and are working towards a resolution. Impacted Service/Application: NIHBESBLADE3 Impacted Users: Customers attempting to connect to NIHBESBLADE3. Resolution Time: No estimated resolution time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  This issue is now resolved.
8/8/2009 1:10:59 PM - NBS Budget/Finance Services Unavailable
Description:   NBS Budget/Finance Services are currently unavailable. NBS Engineers have been notified and are currently working to resolve this issue. There is currently no estimated time of resolution. Impacted Service/Application: NBS Budget/Finance Impacted Users: Users of the NBS Budget/Finance System Expected Resolution Time: Unknown Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  This issue has been resolved. Production instances and basic check list completed successfully.
8/6/2009 3:41:27 PM - Active Directory Management (ADM) Update
Description:   The Quest Active Directory Management (ADM) application will be upgraded next week. This maintenance is scheduled from Monday, August 10th at 9:00 AM, through Wednesday, August 12 at 5:00 PM. The upgrade is scheduled and staged into phases such that the ADM service should remain available at all times. However, part of the upgrade on August 10th does require a live update to the ADM database, during which you may experience intermittent connectivity issues. Impacted Service/Application: ADM Impacted Users: Users of the ADM Service Expected Resolution Time: August 12, 2009 5:00 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The Active Directory Management (ADM) upgrade was successfully completed.
8/6/2009 8:08:38 AM - NCI Password Station Unavailable
Description:   The NCI Password Station - https://password.nci.nih.gov/ is currently experiencing licensing issues and is unavailable. NCI customers should refrain from installing a trial or production license. NCI technicians are aware of this issue and are currently working towards a resolution. Impacted Service/Application: NCI Password Station Impacted Users: NCI Customers Attempting to Change their Password at https://password.nci.nih.gov/. Expected Resolution Time: No estimated resolution at this time. Updates will be provided once made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NCI Password Station has been restored to service.
8/4/2009 4:38:01 PM - NED Scheduled Maintenance / System Upgrade (NED 2.3)
Description:   The NED user interface (http://ned.nih.gov/ned) will be unavailable this weekend beginning Friday, 08/07/2009 at 6:00 PM while staff performs a system upgrade (NED v2.3). The upgrade is expected to be completed by Saturday evening, 08/08/2009. Access to NED data by downstream applications via Oracle and DB2 tables and views may be impacted for a short period of time during the upgrade, most likely Friday evening. The NED/AD Link Editor application used by NIH Help Desk staff will also be unavailable during the upgrade. The deployment of NED v2.3 completes the work necessary to support the issuance of the new HHS ID badges (i.e. "PIV" cards) including the ability to print HHS ID badges locally at NIH. Many of the changes in the new version will be transparent to NED system users although the release includes a number of improvements (e.g. new and improved badge tracking descriptions) and fixes for issues identified in the current production version. Detailed release notes will be provided in the next day or so. Please do not hesitate to contact me if you have any questions regarding the upgrade or NED 2.3. Impacted Service/Application: NED Impacted Users: NED Data Customers who connect to the Oracle Database. Resolution Time: 08/08/2009 at 6:00 PM. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NED maintenance has been completed successfully and is back online.
8/4/2009 1:56:18 PM - Fisher's Lane and Twinbrook III Buildings Network Outage
Description:   Users at Fisher's Lane and Twinbrook III Buildings are experiencing a network outage. Engineers are aware of this issue and working towards a resolution. Further updates will be provided as they are made available. Impacted Service/Application: Fisher's Lane - All network services. Twinbrook III - Partial network services. Impacted Users: Users at Fisher's Lane and Twinbrook III Buildings. Resolution Time: No estimated time of resolution Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  All Network issues at Fisher's Lane and Twinbrook Buildings have been resolved.
8/1/2009 3:39:50 PM - Fernwood Network Alerts
Description:   CIT Networking Engineers have observed a consistent rise in room temperature in Fernwood LAN Closet 3B22 due to a possible HVAC issue. At this time, network services in Fernwood appear to be functional. HVAC engineers have been dispatched to investigate this issue. Impacted Service/Application: Fernwood Network Impacted Users: Users in the Fernwood location. Expected Resolution Time: Unknown Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  This issue has been resolved. Engineers continue to closely monitor the HVAC system.
7/31/2009 8:56:17 AM - Issues with Content Management Sites
Description:   Due to an issue with the nihmcmsprod2 server, a number of Content Management Sites will experience a negative impact. The websites affected are listed below. CIT engineers are in the process of resolving the issue, but there is no estimated time of resolution. Impacted Service/Application: cit.nih.gov cms.intranet.nigms.nih.gov enterprisearchitecture.nih.gov nihperformance.nih.gov www.nia.nih.gov www.nidcr.nih.gov www.nigms.nih.gov www.ninr.nih.gov www2.niddk.nih.gov Impacted Users: Users of the sites listed above. Expected Resolution Time: Unknown Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The affected server has been restored to normal service. The Content Management Sites should now be available.
7/27/2009 8:46:05 AM - Error when creating VPN accounts
Description:   Currently Web Sponsors are receiving errors when trying to create VPN Accounts. Engineers are aware and working towards a resolution. Impacted Service/Application: Creating VPN Accounts Impacted Users: Anyone attempting to create a VPN Account Expected Resolution Time: No estimated resolution at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Web Sponsor is up and running successfully. Web Sponsors are able to create VPN Accounts.
7/24/2009 6:42:15 PM - WEBMEETING (Connect) Unavailable
Description:   The NIH Web Meeting service (http://webmeeting.nih.gov) is currently unavailable. CIT engineers are aware of the problem and are working on a solution. Further updates will be provided as they become available. Impacted Service/Application: Webmeeting (Connect Services) Impacted Users: Users of the Webmeeting service. Expected Resolution Time: Unknown Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Engineers have resolved this issue. The NIH Web Meeting service (http://webmeeting.nih.gov) is now available to users.
7/22/2009 11:15:43 AM - NIHADM3 & NIHADM4 Reboot
Description:   NIHADM3 and NIHADM4 servers will be rebooted at 11:15 to repair a hung service. The rebooting will be stagged so customers should not be affected. The reboot should take no longer than 10 minutes. Further updates will be provided as they are made available. Impacted Service/Application: NIHADM3 & NIHADM4 Impacted Users: Users trying to access NIHADM3 & NIHADM4 Expected Resolution Time: 11:30 AM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The ADM is now functioning properly, and all access issues have been resolved.
7/18/2009 7:54:56 AM - NBS Unavailable
Description:   The NBS system is currently unavailable. When trying to access an NBS component through the NIH Portal, users receive an error message stating that NBS "cannot be displayed due to an unknown error". NBS Budget/Finance, NBS Travel, and NBS Training are currently known to be impacted. There is currently no estimated resolution time. Further updates will be provided. Impacted Service/Application: NBS Impacted Users: Users of NBS Budget/Finance, NBS Travel, and NBS Training Expected Resolution Time: Unknown Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  All NBS components have been restored to service.
7/17/2009 5:03:15 PM - NIHRDCNSBALT Domain Controller Reset
Description:   NIHnet engineers have observed latency/connectivity issues with the NIHRDCNSBALT.nih.gov Domain controller. As a result of this engineers will be resetting the network interface cards on NIHRDCNSBALT. During the reset NIH users at the Bayview Campus may experience a service interruption. Impacted Service/Application: Authentication to NIHRDCNSBALT.nih.gov Impacted Users: Users at NIA, NIDA and NHGRI at the Bayview Campus. Expected Resolution Time: No estimated resolution at this time. Updates will be provided once made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIHRDCNSBALT Domain Controller has been successfully reset. All authentication to NIHRDCNSBALT.nih.gov have been resolved.
7/16/2009 3:58:40 PM - WEBMEETING (Connect) Unavailable
Description:   The NIH Web Meeting service (http://webmeeting.nih.gov) is currently unavailable. CIT engineers are aware of the problem and are working on a solution. Further updates will be provided as they become available. Impacted Service/Application: Webmeeting (Connect Services) Impacted Users: Users of the Webmeeting service. Expected Resolution Time: Unknown Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIH Webmeeting (Connect) service has been restored.
7/16/2009 9:49:56 AM - Flood in Building 10 ACRF Section
Description:   There has been a flood in the A. C. R. F. section of Building 10 affecting the east side of the tower. The flooding started on the fifth floor and the greatest impact is on floors 2 through 5. There is additional less severe flooding down to the B 1 level. Engineers are aware of this issue and have been dispatched to access the damage. Further updates will be provided as they are made available. Impacted Service/Application: Building 10 ACRF Section Impacted Users: Users in Building 10 ACRF Section Expected Resolution Time: No Estimated time of resolution Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  No network devices were impacted by this flood.
7/15/2009 4:31:16 PM - NED Scheduled Maintenance
Description:   The NED system user interfaces including https://ned.nih.gov/ned and http://ned.nih.gov will be unavailable on Saturday, 7/18 starting at 6:00 PM EDT. While the NED database is upgraded. The upgrade is expected to take 4-6 hours. Impacted Service/Application: NED Impacted Users: NED Data Customers who connect to the Oracle Database Expected Resolution Time: 7/19/09 at 12:00 AM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The maintenance was completed successfully at 9:41 PM on Saturday, 18 July.
7/14/2009 1:00:11 PM - OCIO Services Unavailable
Description:   OCIO will experience power outages this weekend while maintenance is performed in the Fernwood building. As a result the below referenced OCIO services will be unavailable starting Friday July 17, 2009 at 4:00 PM. The services will be down for the weekend and should be available again around 9:00 AM Monday July 20, 2009. A notice will be sent once the services are back online. Impacted Service/Application: Appscan Gideon SecureFusion IRTForms http://ocio.nih.gov Impacted Users: Users Accessing OCIO Services Resolution Time: Monday July 20, 2009 at 9:00 AM If you have any questions regarding these services please contact the IRT at irt@mail.nih.gov.
Resolution:  The previously mentioned maintenance for the Fernwood building this weekend has been cancelled. Therefore, the below referenced OCIO services will remain in operation over the weekend: Appscan Gideon SecureFusion IRTForms http://ocio.nih.gov
7/14/2009 10:42:07 AM - Power Outage on Executive Blvd, & 2115 E. Jefferson Blvd
Description:   Currently, users from multiple ICs in several buildings on Executive Blvd, & 2115 East Jefferson are experiencing a power outage. These buildings are currently running on limited UPS power. Engineers are aware of this issue and are working towards a resolution. Further updates will be provided as they are made available. Impacted Service/Application: Power Impacted Users: Users from multiple ICs in 6116, 6130, 6120 Executive Blvd, & 2115 East Jefferson Blvd Expected Resolution Time: No Estimated time of resolution Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  All services have been restored and all issues with the NCIEPG Home Drives have been resolved.
7/14/2009 6:48:49 AM - Nihmlbx09 Mail Flow Issues
Description:   Currently Nihmlbx09 is experiencing mail flow issues. EMIB Engineers are rebooting Nihmlbx09 to resolve these issues. Impacted Service/Application: Nihmlbx09 Impacted Users: OD(1692) NIDA(666) NIA(534) Expected Resolution Time: Expected resolution time is 6:45 AM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Nihmlbx09 has been rebooted and is now up and running and mailflow has been restored.
7/13/2009 10:53:07 AM - Telephone Outage In 6011 Executive Blvd
Description:   Due to a cable cut, users in 6011 Executive Blvd are out of telephone service. Engineers are aware of this issue and working to restore the service. Further updates will be provided as they are made available. Impacted Service/Application: Telephone Impacted Users: Users in 6011 Executive Blvd Expected Resolution Time: No Estimated time of resolution Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Engineers have restored all the telephone lines at 6011 Executive Blvd. All phone lines are now back in service.
7/12/2009 10:02:53 AM - NED System Unavailable
Description:   The NED system is currently unavailable due to a pending Oracle disk maintenance on the NED database. NED is expected to be returned to service by 10:15 AM. Impacted Service/Application: NED Impacted Users: Users of the NED system Expected Resolution Time: 10:15 AM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NED databases have been returned to service as of 10:03 AM.
7/9/2009 4:32:42 PM - NIH Building 12 B12-6500-MR-A Slot-13 Ethernet Module Replacement
Description:   On Thursday, July 9, 2009 from 9:00 PM - 11:00 PM EDT, CIT engineers will perform an NIH Building 12 Data Center B12-6500-MR-A Slot-13 48-Port Ethernet Module Replacement Emergency Maintenance as a means of rectifying service-affecting CRC errors on the B12-6500-MR-A module 13 switch. This maintenance is intended to prevent further service-affecting outages. Impact: The NIH Building 12 Data Center B12-6500-MR-A Slot-13 48-Port Ethernet Module Replacement Emergency Maintenance has been given a service-affecting (SA) impact assessment. During this two-hour maintenance window, clients on the b12-6500-mr-a module 13 switch will experience a service interruption. All affected customers have been previously notified. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of 11:00 PM this maintenance was completed successfully. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
7/8/2009 9:25:48 AM - Phishing E-mail Alert: "Warning Notice (VIRUS ALERT)"
Description:   Customers have reported receiving an e-mail claiming to be a virus alert from the National Institutes of Health. Please see the following text for an example: ======= "A DGTFX virus has been detected in your folders. Your email account has to be upgraded to our new Secured DGTFX anti-virus 2009 version to prevent damages to our webmail log and your important files.Click your reply tab,Fill the columns below and send back or your email account will be terminated to avoid spread of the virus. USERNAME: PASSWORD: PHONE NUMBER: BIRTHDAY: USER ID: www.nih.gov Director of Web Technical Team. Note that your password will be encrypted with 1024-bit RSA keys for your password safety." ====== If you have received this e-mail, DO NOT follow any instructions contained in the e-mail. If you have inadvertently e-mailed your personal information or user credentials, IMMEDIATELY change your password. As a reminder, NIH administrators will never ask for your username or password in any form. If you have any questions regarding this phishing e-mail, contact the NIH Help Desk at 301-496-4357 or visit us online at http://ithelpdesk.nih.gov.
Resolution:  This is an initial and final notification.
7/7/2009 2:58:19 PM - NIHnet Internet Latency Issues
Description:   Currently, NIHnet Network Security Engineers are investigating an NIHnet Internet connectivity issue. Specifically, NIHnet Network Security Engineers have reported there is a higher than normal inbound traffic volume that is affecting internet connectivity. The root-cause for the higher than normal NIHnet Internet bandwidth utilization is due to a saturation of Internet bandwidth related to viewing streaming video of the Michael Jackson memorial services. Impacted Service/Application: NIHnet Internet Connectivity Impacted Users: NIHnet customers Expected Resolution Time: Unknown Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  All blocks have been removed and traffic patterns have fallen to normal patterns. Customers should experience very little internet connectivity latency at this time.
7/7/2009 1:49:58 PM - NIHWINSPRI Server Upgrade
Description:   Starting at 8:00 PM NIHWINSPRI server will undergo a scheduled upgrade. Impacted Service/Application: WINS Service Impacted Users: None. Resolution Time: 12:00 AM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIHWINSPRI server upgrade has been successfully completed.
7/1/2009 4:03:27 PM - NIH Portal Maintenance
Description:   On Tuesday evening, July 7th at approximately 7:00 PM, the NIH Portal will be undergoing maintenance to perform periodic password changes. Impacted Service/Application: NIH Portal Impacted Users: Users accessing the NIH Portal. Expected Resolution Time: 8:00 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIH Portal maintenance has been successfully completed.
7/1/2009 7:16:05 AM - Building 37 Intermittent Connectivity Issues
Description:   Currently Customers in Building 37 are experiencing intermittent connectivity issues to their subnets. Engineers are aware of this issue and are working towards a resolution. Impacted Service/Application: Subnets Impacted Users: Known affected users NCI Expected Resolution Time: There is no estimated end time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  At 8:03 AM, network connectivity to Building 37 was restored. If customers are still having issues with network conenctivity, please have them reboot their computers. If that does not resolve the issue, please contact the NIH Help Desk at 301-496-4357 or visit us online at http://ithelpdesk.nih.gov.
6/30/2009 9:27:58 PM - Phishing Attempt " Mailbox Expansion Programme "
Description:   NIH users are receiving a phishing email stating the following: ----------------------------- Nih Administrator is currently increasing the size of your mailbox to enable you retain more messages for a longer duration. Your mailbox had a storage limit which is 20GB as set by your administrator, your mailbox will now been set to 25.7GB, You may not be able to send or receive new mail until you re-validate your mailbox. To re-validate your mailbox please click the link below: http://koros.wanssp.0lx.net/use/denotedi6/form1.html If the link above don't work please copy and paste the link below to your browser window http://koros.wanssp.0lx.net/use/denotedi6/form1.html Thanks Nih System Administrator --------------------------------- Inform users that this is a phishing email and DO NOT click on the link provided in this message. Engineers are aware of this issue and are taking appropriate actions to resolve this issue. Further updates will be provided as they are made available. Impacted Service/Application: Email Impacted Users: NIH Users Resolution Time: No estimated time of resolution. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  There have been no reports of this SPAM in 6 days - closing Hot News.
6/30/2009 4:55:34 PM - Badge System Issue
Description:   Users in Buildings 10, 12 and CRC are experiencing issues with the NIH Badge System. NIH engineers and other users could not access some locations earlier today. Engineers are aware of this issue and are working towards a resolution. There is no current estimated time to resolution. Further updates will be provided as they are made available. Impacted Service/Application: Badge system in Buildings 10, 12 and CRC. Impacted Users: Users trying to use their badges in Buildings 10, 12 and CRC. Expected Resolution Time: Unknown Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Issues with NIH Badge System in Building 10, 12, & CRC have now been resolved.
6/30/2009 8:12:06 AM - Helix System Unexpectedly Crashed
Description:   Due to system hardware issues, Helix System is currently unavailable to users. Engineers are aware of this issue and are working towards a resolution. Impacted Service/Application: Helix System Impacted Users: Users attempting to access Helix System Expected Resolution Time: No estimated resolution at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The Helix system and all services, including the webmail interface SquirrelMail have been successfully restored.
6/29/2009 9:25:14 AM - Phishing Attempt " Your Webmail Quota Has Exceeded"
Description:   NIH users are receiving a phishing email stating the following: --------------------------------- Your Webmail Quota Has Exceeded The Set Quota/Limit Which Is 20GB. Your Are Currently Running On 23GB Due To Hidden Files And Folder On Your Mailbox. Please Click he Link Below To Validate Your Mailbox And Increase Your Quota. http://webmailnet.wadjahosts.0lx.net/use/info/form1.html Failure To Click This Link And Validate Your Quota May Result In Loss Of Important Information In Your Mailbox/Or Cause Limited Access To It. Thanks HEPDESK --------------------------------- Inform users that this is a phishing email and DO NOT click on the link provided in this message. Engineers are aware of this issue and are taking appropriate actions to resolve this issue. Further updates will be provided as they are made available. Impacted Service/Application: Email Impacted Users: NIH Users Expected Resolution Time: No estimated time of resolution. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  There have been no reports of this SPAM in 6 days - closing Hot News.
6/28/2009 10:11:25 AM - Password Self-Service Unavailable
Description:   The NIH password self-service system is currently not functioning normally. Although the website is accessible, users receive the following error message when attempting to login: "User does not exist in selected domain". Further updates will be provided as they become available. Impacted Service/Application: Password self-service: iforgotmypassword.nih.gov Impacted Users: Users of the password self-service system Expected Resolution Time: Unknown Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The password self-service tool has been restored to normal functionality.
6/27/2009 10:02:31 AM - NBS Budget/Finance Unavailable
Description:   The NBS Budget/Finance service is currently unavailable. Users are receiving a "page cannot be displayed" error message when trying to access the system. Further updates will be provided as they are made available. Impacted Service/Application: NBS Budget/Finance Impacted Users: Users of the NBS Budget/Finance system Expected Resolution Time: Unknown Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NBS Budget/Finance system has been restored to service.
6/26/2009 12:24:52 PM - NIH Login Connectivity Issues
Description:   NIH login is experiencing connectivity issues. Engineers are aware of this issue and working towards a resolution. Further updates will be provided as they are made available. Impacted Service/Application: Applications using NIH Login Impacted Users: NIH users accessing NIH login Resolution Time: No estimated time of resolution Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NIH Login connectivity issues have been resolved. All applications using NIH login are now back up and running.
6/25/2009 1:57:22 AM - Mail/Print Facility Power Outage
Description:   There is currently a power outage in the Print/Mail facility at 301 North Stonestreet Avenue. This outage may affect network connectivity for OD/ORS users in that location. Engineers are currently working to address the issue. Further updates will be provided as they are made available. Impacted Service/Application: Network, Electrical Power in the Stonestreet location Impacted Users: OD/ORS users in the Stonestreet facility Expected Resolution Time: Unknown Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Power has been restored at the Mailprint facility.
6/24/2009 8:56:39 PM - NED Scheduled Maintenance/System Upgrade (NED 2.2)
Description:   The NED user interface (http://ned.nih.gov/ned) will be unavailable this weekend beginning Friday, 6/26 at 5:30 PM, while staff performs a system upgrade (NED v2.2). Users attempting to access https://ned.nih.gov/ned during the upgrade will receive a "System Unavailable" message. Access to NED data by downstream applications via Oracle and DB2 tables and views will not be impacted by the upgrade. Impacted Service/Application: NED Impacted Users: Users attempting to access NED https://ned.nih.gov/ned. Expected Resolution Time: Monday, 6/29 at 7:00 AM. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NED upgrade maintenance has been successfully completed. The NED user interface is now available.
6/24/2009 9:28:54 AM - CIT Telecommunications Battery Replacement Maintenance
Description:   On Saturday, July 11, 2009 during the hours of 8am and 4pm, CIT telecommunications will be replacing phone equipment in the Telecom Closets in Buildings 16 Basement level closet, 16A Basement closet, 61-Basement level closet , and 64 1st level closet. Any phone outage experienced on Saturday should be restored within 30 minutes. On Monday, June 29th, 2009 a Telephone Technician will arrive at each building by 8am to insure that all phones are in service. Impacted Service/Application: Phone Equipment Impacted Users: Buildings 16 Basement level closet, 16A Basement closet, 61-Basement level closet , and 64 1st level closet. Expected Resolution Time: COB Monday 07/13/2009 Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  CIT Telecommunications battery replacement maintenance has been completed successfully.
6/21/2009 8:24:52 AM - Stonestreet Power Outage
Description:   There is currently a power outage in the Print/Mail facility at 301 North Stonestreet Avenue. This outage may affect network connectivity for OD/ORS users in that location. Engineers are currently working to address the issue. Further updates will be provided as they are made available. Impacted Service/Application: Network, Electrical Power in the Stonestreet location Impacted Users: OD/ORS users in the Stonestreet facility Expected Resolution Time: Unknown Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The power has been restored at 301 North Stonestreet Avenue. All network devices are up and running at this time.
6/19/2009 9:44:26 AM - Helix System Unavailable
Description:   The Helix system is currently unavailable due to an unplanned outage. CIT engineers are aware of the issue and are in the process of investigating it. Further updates will be provided as they are made available. Impacted Service/Application: Helix Impacted Users: Users of the Helix system Expected Resolution Time: 2:30 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The Helix system has been restored to service.
6/17/2009 8:45:09 AM - Power Issues in Building 14, 18, & 32
Description:   Currently, Building 14, 18, & 32 are experiencing power issues which are affecting wireless, FACnet, & NICHD users. Engineers are aware and working to resolve this issue. Further updates will be provided as they are made available. Known Impacted Service/Application: Wireless, FACnet, & NICHD users in Buildings 14, 18, & 32 Known Impacted Users: Users in Building 14, 18, & 32 Expected Resolution Time: Unknown at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Power issues in building 14, 18, & 32 has been successfully resolved.
6/16/2009 2:00:56 PM - Sporadic Login Connectivity for Multiple Applications, Services
Description:   Currently, customers are experiencing a sporadic login connectivity to multiple applications, including SPRS, FDA ITAS, NLM Wiki, and NCRR applications. Other services dependent upon Commons IDs may also be affected. Engineers are aware of the issue and are working towards a resolution. There is no current estimated time to resolution. Known Impacted Service/Application: SPRS FDA ITAS NLM Wiki NCRR applications Impacted Users: Customers attempting to access affected services. Expected Resolution Time: Unknown Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The issues with Commons accounts log-ins have been resolved.
6/16/2009 8:31:13 AM - Telephone Outage in 6700B Rockledge
Description:   Currently, all telephone lines at 6700B Rockledge are out of service. Verizon technicians are onsite and evaluating the situation. Further updates will be provided as they are made available. Known Impacted Service/Application: All phone lines at 6700B Known Impacted Users: CIT 1 CC NIAID ORS OD Expected Resolution Time: Unknown at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  All telephone lines have been restored to service at 6700B Rockledge.
6/15/2009 12:32:54 PM - NIMH Network Issues in Building 49, Level B2
Description:   NIMH customers on the B2 level of Building 49 are experiencing a partial network outage. NIMH engineers are aware of the issue and are working to restore full access as quickly as possible. Currently, there is no estimated time to repair. Further updates will be provided as they are made available. Known Impacted Service/Application: Network Access for NIH on B2 level of Building 49 Known Impacted Users: NIMH customers on B2 level of Building 49. Expected Resolution Time: Unknown at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NIMH engineers have successfully replaced the defective hardware and connectivity has been restored. The network issues in Building 49, Level B2 have been resolved.
6/12/2009 10:50:38 AM - NIH Portal Maintenance Monday, June 15, 2009
Description:   On Monday, June 15, 2009 from 7:00 PM to 7:30 PM, the NIH Portal will be unavailable as engineers perform maintenance activities to renew the web site certificate. We apologize for any inconvenience you may experience during this maintenance period and thank you for your understanding. Impacted Service/Application: NIH Portal Impacted Users: Customers attempting to access the NIH Portal or NIH Portal-hosted resources. Expected Resolution Time: June 15, 2009, 7:30 PM. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The web site certificate has been successfully renewed.
6/11/2009 2:23:30 PM - Adobe Connect Unavailable
Description:   The NIH Adobe Connect service is temporarily unavailable. Users of Connect will be unable to access the system until further notice. Further details will be provided as they become available. Impacted Service/Application: NIH Adobe Connect Impacted Users: Users of the NIH Adobe Connect system Expected Resolution Time: Unknown Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIH Adobe Connect service has been fully restored.
6/10/2009 6:43:21 AM - REMEDY and CIT Customer Support Web Applications Maintenance.
Description:   Description: Support Technologies Group will be performing weekend maintenance on Saturday June 13, 2009 from 7:30 AM - 1:00 PM. This is a "sliding window" which means that at no time will all the listed applications/systems be down for the entire period of the maintenance. Impacted Service/Application: o REMEDY o NIH IT Helpdesk website o CIT Training Website o Reports website o NIH Web Ticket Submit o ERA Web Ticket Submit o FDA Web Ticket Submit Expected Start/Resolution Time: The estimated start/resolution time is 7:30 AM - 1:00 PM. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Today's scheduled maintenance on the Remedy and CIT Customer Support Web Applications has been completed successfully. All applications and website are fully functional.
6/8/2009 3:38:55 PM - NIHWeb5 Server Reboot
Description:   To address intermittent connection concerns, CIT will be rebooting the NIHWeb5 server today at 3:45 PM. The reboot will cause a loss of connectivity to the web sites hosted on the server. The reboot should be completed within approximately 10 minutes. Impacted Service/Application: NIHWeb5 Impacted Users: Users accessing websites hosted on NIHWeb5. Expected Resolution Time: 4:00 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIHWeb5 server is back online.
6/8/2009 12:20:04 PM - NIHnet Core Routing Optimization Demand Maintenance
Description:   On Tuesday, June 9, 2009 at 5:00pm - 6:00pm EDT NIHnet engineers will perform a NIHnet Core Routing Optimization maintenance activity as a means of reestablishing the predetermined redundant NIHnet network default route setting away from the NIHnet OpDiv DMZ to the NIHnet Internet DMZ. Impact: The NIHnet Core Routing Optimization Demand Maintenance activity has been given a Possible Service Affecting--Low Probability (PSA-Low) impact assessment because during this one-hour maintenance window there is a very low possibility of any unwanted connectivity or service interruption to NIHnet end-users and associated services when the NIHnet Core Routing Default Route is reestablished. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIHnet Core Routing Optimization Demand Maintenance was successfully completed.
6/8/2009 8:53:48 AM - Power Outage in Democracy 2
Description:   There is currently a power outage in the Democracy 2 building. This outage is currently affecting a large number of network devices in that building as well as a number of CIT development applications. Pepco technicians have been dispatched to address the issue. Impacted Service/Application: -Network devices in Democracy 2 -DECA Development Applications Impacted Users: NHLBI, NHGRI, NIBIB, OD/NBS, OD/OIT, CIT/DECA Expected Resolution Time: 12:00 noon Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  All services in Democracy 2 have now been restored.
6/8/2009 7:52:31 AM - NED is Unavailable
Description:   The NIH Enterprise Directory service (https://ned.nih.gov/ned) is currently unavailable. The issue is being investigated and more information will be provided as it becomes available. Impacted Service/Application: NED Impacted Users: All users trying to access NED Expected Resolution Time: Unknown Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIH Enterprise Directory has been restored to service.
6/4/2009 11:49:04 AM - NIH ADM Server Reboot
Description:   Thursday, June 4 at 9 pm, the NIH ADM servers will be rebooted to deploy service patch. Reboots will be staggered so that customers, if affected by the current server reboot, can reconnect to the next (NIHADM3 or NIHADM4). The reboot will take approximately 10-15 minutes and will be completed at approximately 9:25 pm. Impacted Service/Application: NIH ADM Impacted Users: Users trying to access NIH ADM Expected Resolution Time: 9:30 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIH ADM Servers have been successfully rebooted and ll related services are available.
6/3/2009 11:11:18 AM - Video TeleConferencing Infrastructure Maintenance
Description:   On Thursday, June 4th at 7:00 PM, the NIH Video TeleConferencing (VTC) Infrastructure will be taken down to readdress on-going power issues. The outage will prevent customers to use ISDN/IP services for VTC calls routed through the Gatekeeper. The upgrade will take approximately 30-45 minutes and will be completed at approximately 8:00pm. Impacted Service/Application: ISDN / IP Gateway Connectivity VTC Bridging DID Dialing Impacted Users: Customers connected to the NIH Gatekeepers. Expected Resolution Time: 8:00 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The Video TeleConferencing Infrastructure Maintenance has been successfully completed and tested.
6/2/2009 11:37:24 AM - NBS Communication - PRISM 6.2 Browser Certification
Description:   With the recent PRISM upgrade to PRISM 6.2., users are only allowed to access PRISM using Microsoft Internet Explorer 7.0 (or earlier). Users attempting to access using other browsers (e.g., Safari, Firefox) will receive the following message: "This application is only certified for use with Microsoft Internet Explorer." This change was implemented by CompuSearch to enhance application security. Impacted Service/Application: NBS Prism Impacted Users: All buyers accessing PRISM 6.2 Expected Resolution Time: There is no estimated resolution at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As a fix for this issue, please use Microsoft Internet Explorer 7.0 (or earlier ) to access PRISM 6.2.
5/31/2009 11:23:20 PM - Problems with HSB Server Silver
Description:   Currently there are authentication problems with the database server silver. Engineers are aware of this issue and are working towards a resolution. More updates will be provided as they are made available. Impacted Service/Application: HSB server silver Impacted Users: ERA - CRISP EAI NED Development NCIPORTAL NIGMS Expected Resolution Time: There is no estimated resolution at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The server Silver has been restored and the databases are now up.
5/30/2009 10:57:46 AM - Rockledge 1 and 2 Power Outage
Description:   There is currently a power outage in the Rockledge 1 and Rockledge 2 buildings. This outage has brought down network devices for a large number of users in these locations. Further updates will be provided as they are made available. Impacted Service/Application: Network, Wireless Impacted Users: This outage is affecting network connectivity for users from the following ICs: CSR, NHLBI, NICHD, OD, ORS Expected Resolution Time: No Estimated Time of Resolution Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  All issues resulting from the power outage in Rockledge 1 and 2 have been resolved. All services are now operational.
5/29/2009 2:52:54 PM - NIHnet Building 12 Internet DMZ Firewall Hardware Upgrade
Description:   On Tuesday, June 2, 2009 at 6:00pm - 9:00pm EDT NIHnet engineers will upgrade the existing NIHnet Building 12 Internet DMZ firewall hardware infrastructure from a single end-of-service firewall to a redundant pair of new high-end firewalls as a means to enhance and optimize the NIHnet Internet DMZ firewall performance and reliability. Impact: This NIHnet Building 12 Internet DMZ Firewall Hardware Upgrade Maintenance activity has been given a Possible Service Affecting - High Probability (PSA-High) impact assessment because during the last hour of the 6:00pm - 9:00pm maintenance window there is the possibility of 1-2 brief (30 - 60 seconds) NIHnet Internet connectivity service interruptions. The first service interruption may occur when NIHnet Internet traffic is moved from the Fernwood Internet DMZ path to the Building 12 Internet DMZ as a means to test the performance and reliability of new high-end Building 12 firewalls. Once testing is complete, the second service interruption may occur when NIHnet Internet traffic is moved back to the Fernwood path from the Building 12 Internet DMZ path. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIHnet Building 12 Internet DMZ Firewall Hardware Upgrade Maintenance has been successfully completed.
5/28/2009 4:39:39 PM - Video TeleConferencing Infrastructure Upgrade Maintenance
Description:   On Thursday, May 28 at 7:00 PM, the NIH Video TeleConferencing (VTC) Infrastructure will be upgraded to deploy a new firmware. The outage will be prevent customers to use ISDN/IP services for VTC calls routed through the Gatekeeper. The upgrade will take approximately 30-45 minutes and will be completed at approximately 8:00pm. Impacted Service/Application: ISDN / IP Gateway Connectivity VTC Bridging DID Dialing Impacted Users: Customers connected to the NIH Gatekeepers. Expected Resolution Time: 8:00 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The Video Teleconferencing Infrastructure Upgrade Maintenance has successfully been completed. The services and applications impacted by this upgrade have been tested and are now fully functional.
5/28/2009 11:45:17 AM - NIH ADM Server Reboot
Description:   On Thursday, May 28 at 9:00 PM, the NIH ADM servers will be rebooted to deploy a service patch. The reboots will be staggered so that customers, if affected by the current server reboot, can reconnect to the next available server. (NIHADM3 or NIHADM4). The reboot will take approximately 10-15 minutes and will be completed at approximately 9:25pm. Impacted Service/Application: ADM Servers Impacted Users: Since ADM users will be able to reconnect to the next available server, no impact is expected. Expected Resolution Time: 9:25 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIH ADM Server reboot has been successfully completed and the ADM servers are now available.
5/27/2009 9:22:48 PM - SharePoint Troubleshooting Window
Description:   Today at 6:00 PM HSB started working with Microsoft engineers to troubleshoot and resolve outstanding problems arising from the post patch deployments. Engineers have decided to perform this activity after and before business hours. Impacted Service/Application: SharePoint Impacted Users: Users accessing SharePoint Expected Resolution Time: No Estimated Time of Resolution Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  CIT engineers have completed the troubleshooting of the indexing and search problems the SharePoint service has been experiencing. All SharePoint sites now appear to be functioning normally.
5/27/2009 3:01:44 PM - SQL Maintenance to Affect NIH Portal Service
Description:   On Tuesday, June 2nd starting at 7:00 PM the NIH Portal will experience a brief outage while SQL Administrators are performing required maintenance on the portal database server. This maintenance activity is expected to be completed at 7:30 PM. Impacted Service/Application: NIH Portal Impacted Users: Users Accessing the NIH Portal Resolution Time: 7:30 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The maintenance performed on the portal database server has been successfully completed.
5/26/2009 6:09:59 PM - Fire in 6100 Executive Boulevard
Description:   There is a fire in 6100 Executive Boulevard. People have been evacuated from the building. NIH engineers are standing by to assess the impact to the network. Further updates will be provided as they are made available. Impacted Service/Application: Network resources Impacted Users: Users in 6100 Executive Boulevard Expected Resolution Time: No estimated resolution time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Elevator and other essential services have been restored to the 6100 Executive Boulevard building. The building will reopen on Thursday, May 28 to all occupants.
5/26/2009 9:57:09 AM - CIT Telecommunications Battery Replacement Maintenance
Description:   On Saturday, May 30th, 2009 during the hours of 8am and 4pm, CIT telecommunications will be replacing phone equipment in some of the Telecom Closets in 6100 Executive Boulevard 2nd, 3rd, 4th, 5th, 6th, 7th, and 8th floors. Any phone outage experienced on Saturday should be restored within 30 minutes. On Monday, June 1st, 2009 a Telephone Technician will arrive at each building by 8am to insure that all phones are in service. Please call the Help Desk (3/496-4357) to report any phone outages. Impacted Service/Application: Phone Equipment Impacted Users: Building 6100 Executive Boulevard 2nd, 3rd, 4th, 5th, 6th, 7th, and 8th floors. Expected Resolution Time: COB Monday 06/01/2009 Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Due to the fire in 6100 Executive Blvd, CIT Telecommunication engineers have decided to postpone this maintenance.
5/23/2009 2:27:16 PM - SharePoint Service Interruption
Description:   The SharePoint sites hosted by CIT/HSB are currently experiencing a service disruption due to complexity in the scheduled maintenance window. CIT engineers are working closely with Microsoft to resolve this issue and will update the community once we have ascertained the cause and resolved the problem. Impacted Service/Application: SharePoint sites hosted by CIT Impacted Users: Users of SharePoint sites Expected Resolution Time: Unknown Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The issues with SharePoint were fully resolved by 9:30 PM on Saturday, May 23.
5/21/2009 2:23:55 PM - NED is Unavailable
Description:   The NED user interface (https://ned.nih.gov/ned) is currently unavailable. Engineers are investigating and additional information will be provided as it becomes available. Please be advised that the NED search interface (https://ned.nih.gov/search/) is functioning normally at this time. Impacted Service/Application: NED user interface. (https://ned.nih.gov/ned) Impacted Users: All NED users Expected Resolution Time: Unknown at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NED user interface has been restored to service.
5/21/2009 2:02:27 PM - Annie Smith Phishing Attack
Description:   Some NIH users have been receiving phishing emails from an "Annie Smith" advising them that their mailbox has been deactivated and requesting to get their user name and passwords. NIHnet engineers have blocked the senders e-mail address at the NIH border firewall. If you have received the e-mail, do not send your personal information and delete the e-mail. Impacted Service/Application: E-mail Impacted Users: Users accessing their email at the NIH. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  This issue has been resolved.
5/21/2009 1:14:09 PM - Power Outages in Rockledge 1, 2 & 6610 Rockledge Blvd
Description:   Due to power outages in Rockledge 1, 2 & 6610 Rockledge Blvd, users are unable to access network resources or connect to the internet. Engineers are aware of this issue and are working towards a resolution. Further updates will be provided as they are made available. Impacted Service/Application: Network resources Internet Impacted Users: Users in Rockledge 1, 2 & 6610 Rockledge Blvd Expected Resolution Time: No estimated resolution time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Power has been successfully restored to Rockledge 1, 2 & 6610 Rockledge Boulevard. Users in these buildings should be able to access network resources and the internet with no issues.
5/19/2009 4:27:49 PM - NIHADMRPT Reboot
Description:   NIHADMRPT will be rebooted this afternoon at 4:30 PM to update the mailbox creation sync agreement. If an NIH staff member is using the ADM console and pointing to NIHADMRPT during this reboot, they can reconnect to NIHADM3 or NIHADM4 to continue working. The reboot will take approximately 5-10 minutes to complete. Impacted Service/Application: NIHADMRPT server. Impacted Users: Users on the NIHADMRPT server. Expected Resolution Time: 05/19/2009 4:40 PM
Resolution:  NIHADMRPT server has been successfully completed.
5/19/2009 12:16:47 PM - CITDCSRPT Server Reboot
Description:   HSB will be rebooting the CITDCSRPT server at 12:20 PM. This will affect the CIT Reports web page. Downtime should be 10 minutes or less. Impacted Service/Application: CIT Reports web page Impacted Users: Users trying to access the CIT Reports web page. Expected Resolution Time: 05/19/2009 12:30 PM
Resolution:  The CITDCSRPT server has been successfully rebooted.
5/18/2009 2:28:47 PM - NIH wide Internet Connectivity Issue
Description:   NIH users are experiencing issues attempting to access sites outside of the NIH. Engineers are aware of this issue and are working towards a resolution. Impacted Service/Application: Internet Connectivity Impacted Users: NIH users trying to access sites outside of the Expected Resolution Time: Unknown at this time. Further updates will be provided once they are made available.
Resolution:  This issue has been resolved.
5/18/2009 12:20:33 PM - Small Number of Blackberry Users Unable to Send to External Email
Description:   BlackBerry users on NIHBESBLADE5 are not able to send to external mail sites. Users are able to receive email correctly from both internal and external sources. Engineers are aware of this issue and are working towards a resolution. Impacted Service/Application: Blackberry email. Impacted Users: Blackberry users. Expected Resolution Time: No Estimated time for resolution.
Resolution:  The maintenance performed on BES 4 and BES 5 has been successfully completed. All issues related to users not being able to send to external mail sites have been resolved.
5/18/2009 12:12:09 PM - NIH Portal Maintenance
Description:   The NIH Portal will be undergoing maintenance on Friday, May 22 starting at 5 PM and will be unavailable until approximately 7 PM. Then it will be up over the long weekend but search functionality will be somewhat impaired until late in the day on Sunday. Impacted Service/Application: NIH Portal Impacted Users: Users attempting to access the NIH Portal. Expected Start/Resolution Time: 5:00 PM -- 7:00 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov
Resolution:  The NIH Portal Maintenance has been successfully completed and the Portal is back up and functional. Again the search functionality will not be fully enabled until late in the day on Sunday.
5/16/2009 1:07:39 PM - Building 10/ACRF Generator Test
Description:   Between the hours of 7:00 AM and 1:00 PM, ORF conducted a test of the emergency generator system in Building 10 and the ACRF. This test has now been completed successfully. CIT technicians were on-site throughout the maintenance to monitor the impact on telecommunications equipment, and have verified that all phone equipment is fully functional at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Maintenance has been completed successfully.
5/15/2009 2:09:01 PM - Helix System Reboot
Description:   At 4:00 PM today engineers will be rebooting the Helix System. This reboot will help apply operating system updates including kernel security and bug fixes. Impacted Service/Application: Helix System Impacted Users: Users accessing Helix System. Expected Resolution Time: 4:15 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The Helix System was rebooted and back in service as of 4:15 PM.
5/14/2009 4:56:07 PM - OD H Drive Issue
Description:   Starting at approximately 4:02 PM there was a brief power outage which affected OD users in Rockledge 1 and Executive Boulevard, which disabled users from accessing their home drives. Users should be able to re-connect to their home drives after rebooting their machines. The power outage issue was believed to be resolved at 4:35 PM. This is an initial and final notification of the problem. Impacted Service/Application: NIHnet Impacted Users: Fernwood 3rd Floor. Resolution Time: Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Power was restored to the Executive Boulevard location as of 4:35 PM.
5/14/2009 9:49:07 AM - NBS Oracle Is Currently Unavailable
Description:   NBS is experiencing Oracle connectivity issues. It looks like if a user is already in, then they are fine. When trying to login, they may receive an Internal Server Error message. Impacted Users: Anyone that uses NBS Oracle Impacted Service: NBS Oracle Expected Resolution: NBS Engineers have been notified and they are currently working on resolving the issue. More information will be provided as it becomes available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The issues with NBS Oracle were resolved as of 11:10 AM.
5/13/2009 5:34:46 PM - NED Scheduled Maintenance
Description:   The NED system user interface (https://ned.nih.gov/ned) will be unavailable on Thursday, 5/14 from 7:00 p.m. until 8:00 p.m. Users attempting to access the user interface will receive a "system not available" message. The system maintenance will not impact NED data customers obtaining data via Oracle, DB2, or web services interfaces or NED public search (http://ned.nih.gov). Impacted Service/Application: The NED user interface (https://ned.nih.gov/ned) Impacted Users: Users attempting to access the NED user interface. Expected Resolution Time: May 14, 2009 at 8:00 p.m.
Resolution:  The NED System Maintenance scheduled for this evening has been cancelled.
5/13/2009 1:13:59 PM - NIHnet Fernwood Internet DMZ Firewall Hardware Upgrade
Description:   On Tuesday, May 19, 2009 at 6:00pm - 9:00pm EDT NIHnet engineers will upgrade the existing NIHnet Internet DMZ Fernwood firewall hardware infrastructure from a single end-of-service firewall to a redundant pair of new high-end firewalls as a mean to improve NIHnet Internet DMZ firewall performance and reliability. Impact: This NIHnet Fernwood Internet DMZ Firewall Hardware Upgrade Maintenance activity has been given a Possible Service Affecting - High Probability (PSA-High) impact assessment because there is the possibility of 1-2 brief (30 - 60 seconds) NIHnet Internet connectivity service interruptions during the maintenance window. The first service interruption may occur within the first 15 minutes of the maintenance window when NIHnet Internet traffic is manually moved off the Fernwood path and over to the Building 12 NIHnet Internet DMZ path via a pre-planned routing configuration change. The second service interruption may occur during the last hour of the maintenance window as NIHnet Internet traffic is moved back to the Fernwood path as means to test the performance and reliability of the new redundant pair of high-end firewalls. Please note each service interruption may cause some NIHnet users to reestablish existing Internet connections that cross the NIHnet Internet DMZ while it is expected most TCP sessions should automatically reestablish as traffic is shifted from the Fernwood path to the Building 12 path and then back to the Fernwood path a final time.
Resolution:  The NIHnet Fernwood Internet DMZ Firewall Hardware Upgrade has been successfully completed.
5/13/2009 7:48:53 AM - Video Switch Down in Building 10
Description:   Currently a Video Switch in Building 10 is down that is affecting the hospital area. Engineers are aware of this issue and are working towards a resolution. More updates will be provided once made available. Impacted Service/Application: Video Switch Impacted Users: Building 10 Hospital Area Expected Resolution Time: No estimated resolution time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The Video Switch in Building 10 has been brought back to service. Engineers continue to monitor this issue, further updates will be provided as they are made available.
5/12/2009 11:47:27 AM - NIH Portal Maintenance
Description:   On Tuesday, May 12th at 7:00 PM, the NIH Portal will be undergoing maintenance for approximately one hour. During this maintenance, users will be able to access the portal but may notice some performance issues. Impacted Service/Application: NIH Portal Impacted Users: Users attempting to access the NIH Portal. Expected Start/Resolution Time: 7:00 PM -- 8:00 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov
Resolution:  The NIH Portal Maintenance has been successfully completed.
5/11/2009 9:01:48 PM - NIHCESMLBX15 Reboot
Description:   The NIH Central Email Service will issue a reset of NIHCESMLBX15 this evening at 9:00 PM to address an issue with connectivity to the service through the NIH Email Web Access (http://mail.nih.gov) . Impacted Service/Application: NIHCESMLBX15 Impacted Users: NLM(534) OD(438) NIAMS(52) NCI(739) NEI(46) NIMH(207) NIDCD(30) NIDDK(156) NICHD(209) NIDA(123) NINDS(92) Expected Resolution Time: 05/11/2009 at 9:15 PM.
Resolution:  NIHCESMLBX15 Reboot has been successfully completed.
5/11/2009 4:51:12 PM - HRSA Email Issues
Description:   Some HRSA users are reporting problems accessing email via the Web (http://mail.nih.gov) or their Outlook client. Engineers are aware of the problem and will be restarting the service at 9:00 PM. Impacted Service/Application: email through http://mail.nih.gov or Outlook. Impacted Users: HRSA users trying to access their email. Expected Resolution Time: No Estimated time for resolution.
Resolution:  HRSA users can now successfully access their email via the Web (http://mail.nih.gov) or their Outlook client. Engineers have resolved the issue.
5/11/2009 3:57:00 PM - NIHnet Building 12 Ethernet Module Replacement Maintenance
Description:   On Tuesday, May 12, 2009 from 6:00 PM - 7:00 PM, EDT NIHnet engineers will perform a proactive replacement of a suspected defective 10Gbps Ethernet Module in the NIHnet Building 12 Core Router before the module is placed in service to support a new 10Gbps connection between NIH Campus and the NCCS Sterling Data Center. Impact: The NIHnet Building 12 Core Router 10Gbps Ethernet Module Replacement Demand Maintenance activity has been given a Possible Service Affecting - Low Probability (PSA-Low) impact assessment because the suspected defective 10Gbps Ethernet module will be replaced using an Online Insertion and Removal (OIR) procedure which will not require a reload of the NIHnet Building 12 Core router. In the unlikely and unwanted event the Building 12 Core router decides to spontaneously reload on its own accord, all NIHnet Backbone traffic will automatically fail directly over to the fully redundant NIHnet Building 10 Core Router until the Building 12 NIHnet Core Router is brought back on-line with the new replacement 10Gbps Ethernet module installed.
Resolution:  The NIHnet Building 12 Ethernet Module Replacement Maintenance has been successfully completed.
5/11/2009 12:47:06 PM - NAppMan Scheduled Downtime
Description:   HSB will be performing maintenance on the NIHNAPPMAN windows server this Wednesday the 13th at 10:00 AM for approximately 4 hours. There will be a NAppMan outage for that period of time. No other systems will be affected. Impacted Service/Application: NAppMan Impacted Users: Users trying to access NAppMan. Expected Resolution Time: Wednesday 13, 2009 at 2:00 PM.
Resolution:  The maintenance performed on the NIHNAPPMAN windows server has been successfully completed. NAppMan is now available.
5/7/2009 11:53:56 AM - NED Scheduled Maintenance
Description:   The NED user interface (https://ned.nih.gov/ned) will be unavailable on Saturday, 5/9 beginning at 9:00 a.m. until approximately 2:00 p.m. Users attempting to access the user interface will receive a "system not available" message. This system maintenance will *not* affect NED data customers obtaining data from Oracle, DB2, or web services interfaces. Impacted Service/Application: NED Impacted Users: Users attempting to access the NED system. Expected Start/Resolution Time: 2:00 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NED maintenance has been successfully completed.
5/5/2009 11:40:48 PM - Democracy 2 Power Outage
Description:   Currently Democracy 2 is experiencing a power outage. Engineers are aware and working towards a resolution. Updates will be provided once made available. Impacted Service/Application: Power in Democracy 2 Impacted Users: Users in the Democracy 2 Building Expected Resolution Time: No estimated resolution time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Power has been restored to Democracy 2.
5/5/2009 3:03:56 PM - CIT Telecommunications Battery Replacement Maintenance
Description:   On Saturday, May 9th, 2009 during the hours of 8:00 AM and 4:00 PM, CIT telecommunications will be replacing phone equipment in some of the Telecom Closets in Buildings 35-3rd level, 37-3rd level, 49-4th and 5th level, 50-5th level, 61-Basement level and 64-1st level. Any phone outage experienced on Saturday should be restored within 30 minutes. On Monday, May 11th, 2009 a Telephone Technician will arrive at each building by 8:00 AM to insure that all phones are in service. Please call the Help Desk (301.496.4357) to report any phone outages. Impacted Service/Application: Phone Equipment Impacted Users: Buildings 35-3rd level, 37-3rd level, 49-4th and 5th level, 50-5th level, 61-Basement level and 64-1st level. Expected Resolution Time: COB Monday 05/09/2009 Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The CIT Telecommunications Battery Replacement Maintenance has been successfully completed.
5/4/2009 7:14:56 AM - EOS.NIH.GOV Is Down
Description:   As of 5:12 AM eos.nih.gov is down. Engineers are aware of this issue and working towards a resolution. Updates will be provided as they are made available. Impacted Service/Application: NED, ACF, AFPS, NIDB and EHRP (reporting) Impacted Users: NIH Users attempting to access applications listed above. Resolution Time: no estimated time for resolution. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih
Resolution:  EOS.NIH.GOV is back up. The databases and the applications are up and available for use.
4/30/2009 12:03:09 PM - NIH ADM Server Reboot
Description:   NIH engineers will perform a reboot of ADM on 4/20/09 at 8pm. The reboots will be staggered to decrease customer outages. The servers involved are nihadm3 and nihadm4. If a customer is connected to one during its reboot, they can connect to the other and continue working. Impacted Service/Application: nihadm3 and nihadm4 Impacted Users: NIH Users using the ADM service Resolution Time: 8:30 PM. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih
Resolution:  The NIH ADM Server Reboot has been successfully completed and services have been restored.
4/29/2009 9:46:12 AM - NEES Communication Issues
Description:   There is a communication issue with the component of the system that generates PDFs. No reports or requests can be certified or finalized. PDFs for finalized reports can be viewed but not for reports that are in progress. Engineers are aware of this issue and are working towards a resolution. Further updates will be provided as they are made available. Impacted Service/Application: NEES Impacted Users: Users trying to access NEES Expected Resolution Time: No estimated time of resolution. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NEES communication issues have been resolved. All PDF's can be viewed and reports can be certified.
4/29/2009 8:26:27 AM - CIT Telecommunications Phone Equipment Replacement Maintenance
Description:   On Saturday, May 2, 2009, during the hours of 8am and 4pm, CIT telecommunications will be replacing some phone equipment in Telecom Closets in Building 30, and 37 basement, Bldg 41, C wing, Bldg 45 the conf rooms, and floors 1, and 5. Any phone outage experienced on Saturday should be restored within 30 minutes. On Monday, May 4, 2009, a Telephone Technician will arrive at each building by 8am to insure that all phones are in service. Impacted Service/Application: Phone Equipment Impacted Users: Building 30, and 37 basement, Bldg 41, C wing, Bldg 45 the conf rooms, and floors 1, and 5. Expected Resolution Time: COB Monday 05/04/2009 Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The CIT Telecommunications Phone Equipment Replacement Maintenance has been successfully completed.
4/29/2009 7:43:44 AM - NBS Prism and Document Map Search Is Currently Unavailable
Description:   NBS Prism and the Document Map Search function in Prism is currently experiencing connectivity issues. The site is timing out when attempting to access. Engineers are aware of this issue and are working towards a resolution. Further updates will be provided as they are made available. Impacted Service/Application: NBS Prism Production and the Document Map Search function Impacted Users: Anyone that uses NBS Prism Resolution Time: No estimated time of resolution Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The system is now back up and running.
4/29/2009 7:20:11 AM - Multiple NIH Websites are Down
Description:   Currently, multiple NIH websites are inaccessible. Users are getting an error message while they try to access the webpage. Engineers are aware of this issue and working towards a resolution. Further updates will be provided as they are made available. Impacted Service/Application: Known websites down : NED -- ned.nih.gov CIT webpage -- cit.nih.gov Impacted Users: Users attempting to access these websites Resolution Time: No estimated time of resolution Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  This issue was resolved.
4/27/2009 7:38:01 AM - NBS Travel is currently unavailable
Description:   Event Details: NBS Travel is currently experiencing connectivity issues. The site is returning customers to the main portal page when attempting to access. NBS Engineers have been notified and they are currently working on resolving the issue. More information will be provided as it becomes available. Impacted Users: Users attempting to access NBS travel Impacted Service: NBS Travel Production Expected Resolution: No Estimated Resolution Time Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Access to NBS Travel has been restored. All services are now operational.
4/24/2009 10:25:10 PM - Rockledge 1 Power Outage
Description:   Currently, the entire Rockledge 1 building is experiencing a power outage. Wireless network devices have been affected by this outage. Engineers are aware of this issue and are working towards a resolution. Further updates will be provided as they are made available. Impacted Service/Application: All power and wireless network devices in the Rockledge 1 building. Impacted Users: All users located in Rockledge 1 including OD, NCI, and NICHD. Expected Resolution Time: Unknown at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Engineers have restored all wireless devices which were affected by this outage. If you continue see issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
4/24/2009 3:18:21 PM - ITAS Scheduled Maintenance
Description:   ITAS is scheduled for maintenance on Thursday, April 30th from 6:00 PM - 7:00 PM. The NIH Hosting Team will be applying security patches to the ITAS production servers. Impacted Service/Application: ITAS Impacted Users: Users attempting to connect to ITAS. Resolution Time: 7:00 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The ITAS scheduled for maintenance on Thursday, April 30, 6:00PM-7:00PM has been completed. Security patches were successfully applied to ITAS production servers.
4/24/2009 12:53:28 PM - NIHnet Internet DMZ Fernwood Border Firewall Code Upgrade
Description:   Description: On Thursday, April 30, 2009 at 7:00pm - 10:00pm EDT NIHnet engineers will perform an upgrade to the Fernwood Internet DMZ Firewall operating system software to address security and stability problems with the current Fernwood Internet Firewall operating system software. Impact: Please note the NIHnet Internet DMZ Fernwood Border Firewall Code Upgrade Maintenance activity has been assessed with a Possible Service Affecting High Probability (PSA-High) service impact. Specifically, all existing TCP sessions will be momentarily disrupted when traffic is moved from the redundant Building 12 Internet DMZ path to the Fernwood Internet DMZ path after the Fernwood Firewall operating system has been upgraded Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or visit us at http://ithelpdesk.nih.gov
Resolution:  The NIHnet Internet DMZ Fernwood Border Firewall Code Upgrade Maintenance has been successfully completed.
4/24/2009 10:57:20 AM - Network Connectivity Issues Fernwood 3rd Floor
Description:   Starting at 10:40 AM there was a network connectivity issue in the Fernwood Building on the 3rd Floor. It was resolved at approximately 10:51 AM. NIHnet engineers are working to determine the root cause of the issue. This is an initial and final notification of the problem. Impacted Service/Application: NIHnet Impacted Users: Fernwood 3rd Floor. Resolution Time: 10:51 AM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Initial and Final
4/23/2009 8:55:20 AM - NIHDCADHUB3 Reboot
Description:   At 9:00 AM, EMIB will reboot nihdcadhub3 to correct a resource issue. Impacted Service/Application: nihdcadhub3 server. Impacted Users: Users trying to access nihdcadhub3 server. Expected Resolution Time: No Estimated time for resolution. Updates will be provided once made available.
Resolution:  NIHDCADHUB3 has been successfully rebooted.
4/22/2009 4:15:41 PM - Iforgotmypassword.nih.gov Downtime
Description:   Iforgotmypassword.nih.gov and Password Self-Service will be unavailable this evening, April 22, 2009 from 9:30 PM - 10:00 PM for a system refresh. The expected outage time is less than 20 minutes. Impacted Service/Application: Iforgotmypassword.nih.gov or Password Self-Service Impacted Users: NIH HRSA External.nih.gov Expected Resolution Time: The estimated resolution time will be 10:00 PM 04/22/2009. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Iforgotmypassword.nih.gov is now available.
4/22/2009 4:05:20 PM - NBS Acquisition is Currently Unavailable
Description:   NBS Acquisition is currently experiencing connectivity issues. Various different errors are displayed. NBS Engineers have been notified and they are currently working on resolving the issue. More information will be provided as it becomes available. Impacted Users: Anyone that uses NBS Acquisition Impacted Service: NBS Acquisition Production Expected Resolution: No Estimated time of resolution Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NBS Acquisition services have been restored and are back online.
4/22/2009 2:21:28 PM - NED System Might be Unavailable
Description:   NIH Enterprise Directory (NED). The NED user interface (https://ned.nih.gov/ned) may be unavailable to certain users. Engineers are investigating the cause and hope to have a resolution soon. Additional information will be provided as it becomes available. Impacted Service/Application: NED Impacted Users: Certain users trying to access the NIH Enterprise Directory (NED). Expected Resolution Time: No Estimated time for resolution.
Resolution:  The NED user interface (https://ned.nih.gov/ned) should now be available to all users.
4/22/2009 8:47:03 AM - Problems with SharePoint Service
Description:   The hosted SharePoint service is currently experiencing issues. NIHnet engineers are aware of this issue and are currently working towards a resolution. Impacted Service/Application: SharePoint Impacted Users: Users accessing SharePoint. Expected Resolution Time: No estimated resolution at this time. Updates will be provided once made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  SharePoint has been restored to service. NIHnet Engineers are investigating the root cause of the issue.
4/22/2009 8:39:57 AM - Potential Phishing E-mail "UPGRADE YOUR EMAIL ACCOUNT NOW!!!"
Description:   The NIH Help Desk has received a number of reports from customers of an e-mail they received titled "UPGRADE YOUR EMAIL ACCOUNT NOW!!!" The email informs users to contact your system administrator through e-mail with your Username :{...} and Password :{....} to increase your storage limit. Customers should be advised that this has been classified as a phishing e-mail, attempting to gain customer's work or personal identification. As with any unsolicited links, customers are advised to not click or navigate to any links contained in the e-mail. Engineers are aware of this issue and have blocked the links at the NIH border firewalls. Further updates will be provided as they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Initial and Final notification. No resolution notification sent.
4/21/2009 12:21:57 PM - Office 2007 Upgrade for CIT Computers
Description:   Beginning at 6:00 PM on Tuesday, 21 April, CIT computers will have Office 2007 installed. To facilitate this upgrade, CIT customers are asked to log out of their computers and leave them powered on. If you have any questions or issues following the upgrade, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us online at http://support.nih.gov. Impacted Service/Application: Office 2007 Impacted Users: CIT Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.nih.gov.
Resolution:  Office 2007 Upgrade for CIT computers was successfull.
4/21/2009 11:21:19 AM - CIT Telecommunications Battery Replacement Maintenance
Description:   On Saturday, April 25, 2009, during the hours of 8:00 AM - 4:00 PM, CIT telecommunications will be replacing some phone equipment in Telecom Closets in Buildings 12 and 13. Any phone outage experienced on Saturday should be restored within 30 minutes. On Monday, April 27, 2009, a Telephone Technician will arrive at each building by 8:00 AM to insure that all phones are in service. Impacted Service/Application: Phone Equipment Impacted Users: Users in building 12 & 13 Expected Resolution Time: COB Monday 04/27/2009 Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The CIT Telecommunications Battery Replacement Maintenance has been successfully completed.
4/21/2009 11:18:41 AM - Helix Server Outage
Description:   The server "helix.nih.gov" is currently experiencing issues. NIHnet engineers are aware of this issue and are currently working towards a resolution. Impacted Service/Application: Helix Server Impacted Users: Users accessing Helix Server. Expected Resolution Time: No estimated resolution at this time. Updates will be provided once made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The Helix Server has been rebooted and is now back in service.
4/21/2009 10:55:01 AM - NAppMan Emergency Outage
Description:   NAppMan is currently experiencing problems. HSB will be rebooting the SQL Server NIHNAPPMAN. The server will be rebooted between 11:00 AM - 11:10 AM. NAppMan should be back up within that time frame. Impacted Service/Application: NAppMan Impacted Users: All users who access NAppMan application. Expected Resolution Time: 11:00 AM - 11:10AM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Following the SQL server reboot, NAppMan is now available.
4/20/2009 8:48:54 AM - Potential Phishing E-mail Regarding Mailbox Storage Limits
Description:   The NIH Help Desk has received a number of reports from customers of an e-mail they received titled "YOUR MAILBOX HAS EXCEEDED THE STORAGE LIMIT," informing them that their mailbox has exceeded the storage limit and directing customers to go to a website to "re-validate" their mailbox. Customers should be advised that this has been classified as a phishing e-mail, attempting to gain customer's work or personal identification. As with any unsolicited links, customers are advised to not click or navigate to any links contained in the e-mail. Engineers are aware of this issue and have blocked the links at the NIH border firewalls. Further updates will be provided as they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Initial and Final notification.
4/19/2009 12:37:32 PM - NCI Building 37 Network Issues
Description:   NCI users in Building 37 are experiencing network issues due to the maintenance of the Building 37 File and Print server. This maintenance has exceeded the normal window; the system should be back up later today, definitively Monday morning. Impacted Service/Application: NCI File and Print server Impacted Users: NCI users in Building 37 Expected Resolution Time: No estimated resolution time. Engineers are estimating later today, or by opening of business tomorrow. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  All NCI services in Building 37 have been restored. Users that have not logged off their computers will need to restart their system to see changes.
4/18/2009 10:28:48 AM - Building 10/Hatfield CRC Generator Test
Description:   Event Details/Description: ORF is conducting an electrical generator test in Building 10/Hatfield CRC. Technicians are on-site to conduct a walk-through of the areas that will be affected. Impacted Service/Application: NIHnet, FACnet, and Wireless internet connectivity Impacted Users: Building 10 Hatfield CRC users from CC, NCI, NCI/NCCAM, NHGRI, NHLBI, NIAAA, NIAID, NIAMS, NICHD, NIDCD, NIDCR, NIDCR, NIDDK, NIEHS, NIMH, NINDS, NINR, OD, OD/ORS Expected Resolution Time: 12:30 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Technicians have completed the Building 10/Hatfield CRC generator test.
4/18/2009 8:16:56 AM - Building 10/ACRF Generator Test
Description:   Event Details/Description: ORF is conducting an electrical generator test in Building 10/ACRF. Technicians are on-site to conduct a walk-through of the areas that will be affected. Impacted Service/Application: NIHnet, FACnet, and Wireless internet connectivity Impacted Users: Building 10, 10B, and ACRF users from NIAAA, OD/ORS, NEI, NINDS, NIEHS, and FACnet. Expected Resolution Time: 10:00 AM. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Technicians have completed their walk-throughs for Building 10/ACRF following this morning's generator test and have found no issues with any devices.
4/17/2009 12:46:13 PM - nihdcadhub3 Reboot
Description:   Today at 1:00 PM, EMIB will reboot nihdcadhub3 to correct a resource issue. Impacted Service/Application: nihdcadhub3 Expected Resolution Time 1:05 PM. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih
Resolution:  The nihdcadhub3 server reboot has been completed.
4/16/2009 4:38:44 PM - Restarting CIT Remedy Server Immediately
Description:   Due to server issues CIT will be restarting the Remedy server immediately. At this time Remedy services are unavailable but are expected to be restored momentarily. Further updates will be provided when they’re made available. Impacted Service/Application: Remedy Impacted Users: NIH users trying to access Remedy application. Expected Resolution Time: There is no estimated time to resolution. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Remedy server is now operational.
4/16/2009 2:02:22 PM - Intermittent Access Issues to www.ihs.gov for NIH Customers
Description:   Currently, NIH customers are having intermittent issues connecting to the Indian Health Services websites (www.ihs.gov). Due to activities undertaken by the administrators of the ihs.gov websites in response to mitigating exposure to the Conficker C worm, IHS blocked DNS traffic to and from NIH. Some customers have reported being able to access the IHS websites while others continue to report errors and inaccessibility to sites hosted at www.ihs.gov. Engineers from both IHS and NIH continue to work to resolve and restore full accessibility to the websites. Further updates will be provided as they are made available. Impacted Service/Application: NIH access to www.ihs.gov hosted websites IHS access to www.nih.gov hosted websites Impacted Users: NIH customers attempting to access www.ihs.gov IHS customers attempting to access www.nih.gov. Expected Resolution Time: There is no estimated time to resolution. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  IHS and NIH engineers have resolved the DNS issues that affected the access of the www.ihs.gov website for NIH customers. At this time, both NIH and IHS customers are able to successfully access both websites.
4/16/2009 7:34:51 AM - NCI EPN and EPS Home Drive Issue
Description:   Currently, NCI users within the EPN and EPS buildings are unable to access their Home drives. Engineers are aware of this issue and are working towards a resolution. Impacted Service/Application: NCI Home Drives in EPN and EPS Buildings Impacted Users: NCI Users located in EPN and EPS building trying to access their home drives. Expected Resolution Time: Unknown at this time. Further updates will be provided as they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  All NCI EPN and EPS Home drive Issues have been resolved.
4/15/2009 4:05:18 PM - CIT Telecommunications Battery Replacement
Description:   On Saturday, April 18, 2009, during the hours of 8am and 4pm, CIT telecommunications will be replacing some phone equipment in Telecom Closets in Building 38A. Any phone outage experienced on Saturday should be restored within 30 minutes. On Monday, April 20, 2009, a Telephone Technician will arrive at each building by 8am to insure that all phones are in service. Impacted Service/Application: Phone Equipment Impacted Users: Users in building 38A and CIT Fernwood. Expected Resolution Time: COB Monday 4/20/09. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Battery Replacement completed without complications.
4/15/2009 11:16:49 AM - NBS Acquisition is currently experiencing connectivity issues.
Description:   NBS Acquisition is currently experiencing connectivity issues. The site is returning an error message when trying to access. Impacted Service/Application: NBS Acquisition Production Impacted Users: Anyone that uses NBS Acquisition. Expected Resolution Time: NBS Engineers have been notified and they're currently working on resolving the issue. More information will be provided as it becomes available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Connectivity issues with NBS Acquisition have been resolved.
4/15/2009 9:52:14 AM - NAppMan Scheduled Outage
Description:   NAppMan will experience a scheduled outage today from 10:00 AM - 2:00 PM. The NAppMan team will be implementing release 5.2 during this time. Impacted Service/Application: NAppMan Impacted Users: Users attempting to access NAppMan. Expected Resolution Time: Estimated resolution time will be 2:00PM. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Engineers have successfully completed the implementation of NAppMan 5.2. All services are now operational.
4/15/2009 8:31:15 AM - nih.gov PDC FSMO Role Move Maintenance
Description:   EMIB will be moving the nih.gov PDC FSMO role this evening for less than a minute starting at 8:00pm. Currently, the role exists on NIHDCADHUB2, but after the move the role will be on NIHDCADUB3. This move is being done to accommodate a hardware refresh of NIHDCADHUB2 during EMIB's regularly scheduled maintenance window this coming Friday evening. The PDC role will be moved back to NIHDCADHUB2 after 8pm on 4/20/09. Impacted Service/Application: NIHDCADHUB2 Impacted Users: There is no expected user impact. However, the PDC of a domain is the only server that can authenticate a legacy Windows client (Win95/98/NT/ME) so if someone is still running a legacy OS on the wire, they may have to reboot to force their machine to relocate the PDC for the domain. Expected Resolution Time: The estimated resolution time is less than a minute starting at 8:00 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The PDC FSMO Role has been moved successfully.
4/14/2009 4:26:51 PM - NIHnet Building 45 AGS Switch Relocation Maintenance
Description:   On Saturday, April 25, 2009 from 9:00am - 1:00pm NIHnet engineers will relocate all valid, active connections from the Building 45 AGS switch to a clone AGS Switch in a different rack to support the Building 45 UPS installation project. Impacted Service/Application: Building 45 AGS Switch Impacted Users: NCI OD/OIT NIGMS CIT NHLBI OD/ORS HHS COOP Expected Resolution Time: 1:00pm 04/25/09 Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIHnet Building 45 AGS Switch Relocation Maintenance was successfully completed within the scheduled timeframe.
4/13/2009 3:08:39 PM - NED is unavailable
Description:   NIH Enterprise Directory (NED). The NIH Enterprise Directory System (NED) is currently down. Database administrators are investigating and working towards a resolution. Impacted Service/Application: Impacted Users: Anyone trying to access the NIH Enterprise Directory (NED). Expected Resolution Time: No Estimated time for resolution.
Resolution:  The NIH Enterprise Directory (NED) is now fully functional for users.
4/13/2009 8:06:34 AM - CIT Customer Support Report Server Problems
Description:   The CIT Customer Support Report Server is having problems serving reports. Most report requests will fail. If they do run they will take much longer than normal. Technicians are working to address the issue, but at this time there is no ETA. Impacted Service/Application: CIT Customer Support Report Server Impacted Users: Customers trying to run reports through the CIT Customer Support Report Server. Expected Resolution Time: Unknown at this time. Updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  All issues with the CIT Customer Support Report Server have been resolved. Reports are now functional.
4/9/2009 5:13:33 PM - NIHDCADHUB3 Maintenance
Description:   NIH AD Operations are taking nihdcadhub3.nih.gov down for maintenance. Further updates will be provided as they are made available. Impacted Service/Application: Application: Lombardi CIT ISC Admins NIH SSO Admins Debbie Bucci Application: NIH Login CIT ISC Admins NIH SSO Admins Debbie Bucci Application: TibCo CIT ISC Admins NIH SSO Admins Debbie Bucci Impacted Users: Users trying to access the applications mentioned above Expected Resolution Time: 6:00 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NIHDCADHUB3 has been restored and is fully functional.
4/9/2009 3:41:12 PM - NED is Unavailable
Description:   NED is currently experiencing connectivity issues. Engineers are aware of this issue and currently working towards a resolution. Further updates will be provided as they are made available. Impacted Users: Anyone that uses NED Impacted Service: NED Expected Resolution: No Estimated time of resolution. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih
Resolution:  NED is now available for access.
4/9/2009 1:53:19 PM - NIHnet Network Operation Center Telephone Issues
Description:   NIHnet Network Operation Center (NOC) is currently experiencing technical issues with their telephone lines. Customers trying to reach the NIHnet NOC are urged to use CIT DNST NOC distribution list to get in contact with the team. Engineers are aware of the issue and currently working towards a resolution. Further updates will be provided as they are made available. Impacted Service/Application: NIHnet NOC Telephone lines. Impacted Users: Users trying to reach NIHnet NOC via telephone. Expected Resolution Time: No Estimated time of resolution. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  All technical issues with the NIHnet Network Operation Center (NOC) telephone system has been resolved.
4/8/2009 2:10:54 PM - CIT Telecommunications Battery Replacement
Description:   On Saturday, April 11, 2009, during the hours of 8:00 am to 4:00 pm, CIT telecommunications will be replacing some phone equipment in Telecom Closets in Building 31B and 31C. Any phone outage experienced on Saturday should be restored within 30 minutes. On Monday, April 13, 2009, a Telephone Technician will arrive at each building by 8am to insure that all phones are in service. Impacted Service/Application: Phone Equipment Impacted Users: Users in building 31B, 31C Expected Resolution Time: Estimated resolution time for Battery Replacement is 4:00 PM 04/11/2009. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  CIT Telecommunications battery replacement maintenance has been completed successfully.
4/8/2009 6:34:55 AM - Building 10 Emergency UPS Replacement Maintenance
Description:   NIH engineers will be replacing a failed UPS in building 10 on 04/08/2009 from 6:20 AM - 7:20 AM Impacted Service/Application: FACnet Verizon Network CIT Network Impacted Users: Users that are connected to the above Networks. Expected Resolution Time: Estimated resolution time is 7:20 AM 04/08/2009. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The Building 10 Emergency UPS Replacement Maintenance has been successfully completed.
4/7/2009 10:42:18 AM - REMEDY and CIT Customer Support Web Applications Maintenance.
Description:   Support Technologies Group will be performing weekend maintenance on Saturday April 11, 2009 from 7:30 AM - 12:00 PM. This is a "sliding window" which means that at no time will all the listed applications/systems be down for the entire period of the maintenance. Impacted Service/Application: o REMEDY o NIH IT Helpdesk website o CIT Training Website o Reports website o NIH Web Ticket Submit o ERA Web Ticket Submit o FDA Web Ticket Submit Impacted Users: Remedy Users. Expected Start/Resolution Time: The estimated start/resolution time is 7:30 AM - 12:00 PM. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Support Technologies Group has completed its weekend maintenance. All Services/Applications are fully functional.
4/7/2009 9:57:16 AM - In-place upgrade of NIHDCADHUB2 to Windows 2008
Description:   NIH AD Operations group will be upgrading the first Domain Controller in NIH.GOV to Windows 2008 this morning starting from 10:00AM to 11:00 AM. During the upgrade process, the Domain Controller will be restarted several times and may cause service interruption on that specific Domain Controller. Impacted Service/Application: NIHDCADHUB2 Impacted Users: Any Customer that uses the NIHDCADHUB2 Domain Controller. Expected Resolution Time: The estimated resolution time is 11:00 AM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The In-place upgrade of NIHDCADHUB2 to Windows 2008 has been completed.
4/7/2009 6:44:50 AM - Building 31 NIHnet Network Connectivity Issue
Description:   Currently, Building 31 users are experiencing issues connecting to the NIHnet network due to a suspected fiber issue. NIHnet engineers are aware of this issue and are working towards a resolution. Impacted Service/Application: NIHnet Network Impacted Users: Two IC's within Building 31 Expected Resolution Time: Unknown at this time. An update will be sent once issue has been resolved. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Building 31 network connectivity issues has been resolved.
4/6/2009 10:29:24 AM - April 6 Active Directory Management System Downtime
Description:   On Monday, April 6th from 10:00 PM to 10:30 PM, the Active Directory Management (ADM) system will be unavailable for users connecting to the Active Roles console and through the web at http://adm.nih.gov due to system maintenance. During the maintenance window, engineers will be performing a system refresh. The outage is expected to last 30 minutes. Impacted Service/Application: ADM Active Roles console (ADM MMC) http://adm.nih.gov Impacted Users: Customers attempting to access the ADM Active Roles console or http://adm.nih.gov. Expected Resolution Time: 6 April, 2009, 10:30 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of April 6, 2009 at 10:28 PM the Active Directory Management System Maintenance was completed successfully. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
4/3/2009 1:05:15 PM - NED is currently unavailable
Description:   NED is currently experiencing connectivity issues. The site is returning a screen telling customers that the system is currently unavailable. Customers may be able to access the main page but not be able to access certain features once there. Impacted Users: Anyone that uses NED Impacted Service: NED Expected Resolution: NED Engineers have been notified and they are currently working on resolving the issue. More information will be provided as it becomes available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih
Resolution:  The NIH Enterprise Directory (NED) is now available for users.
4/3/2009 7:03:51 AM - NED Scheduled Upgrade Maintenance
Description:   On Saturday, April 4 from 9:00 AM to 3:00 PM the NIH Enterprise Directory (https://ned.nih.gov/ned) will be taken offline to conduct a scheduled system upgrade. Users attempting to access the system during this time will receive a "System Unavailable" message. Following completion of this scheduled downtime, the NED system will have been upgraded to version 2.1.0. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIH Enterprise Directory (NED) upgrade was completed on Saturday, 4 April at 4:00 PM and is now available.
4/2/2009 3:23:29 PM - NBS Travel is currently unavailable
Description:   Event Details: NBS Travel is currently experiencing connectivity issues. The site is returning customers to the main portal page when attempting to access. Impacted Users: Anyone that uses NBS travel Impacted Service: NBS Travel Production Expected Resolution: NBS Engineers have been notified and they are currently working on resolving the issue. More information will be provided as it becomes available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Issues with NBS Travel have been resolved.
4/2/2009 2:18:51 PM - https://hr1.quickhire.com/hhs-nih Is Inaccessible
Description:   Currently, some NIH users are unable to access the HHS Carrers site at https://hr1.quickhire.com/hhs-nih/index.qh. Engineers are working to resolve this issue. Further updates will be provided as they are made available. Impacted Users: NIH users trying to access this website Impacted Service/Application: https://hr1.quickhire.com/hhs-nih/index.qh Expected Resolution Time: No estimated time of resolution. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The Quick Hire site has been made available to affected customers on Thursday, 2 April at approximately 3:58 PM.
4/2/2009 9:56:05 AM - NED Scheduled Maintenance / System Upgrade
Description:   Please be advised that on Thursday April 2, 2009 from 6:00 PM to 11:00 PM, NED (https://ned.nih.gov/ned) will be offline and unavailable for use. A NED system upgrade will be performed. Impacted Service/Application: NED Impacted Users: Users attempting to access the NED system. Expected Start/Resolution Time: 6:00 PM to 11:00 PM system will be unavailable. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NED upgrade has been successfully completed, and NED is back in service at this time.
4/1/2009 4:51:42 PM - NIH Portal Maintenance
Description:   NIH Portal administrators will be installing the SharePoint crawler in the Portal on Monday evening, April 6th beginning at 7 pm and lasting until 9 pm. No downtime is expected due to redundancy, though there maybe some noticeable performance issues during this period. Impacted Service/Application: NIH Portal Expected Resolution Time: 9:00 PM. An update will be provided upon completion. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  SharePoint Console has been successfully installed in the Portal.
4/1/2009 12:58:42 PM - ITAS Scheduled Maintenance
Description:   On Wednesday evening, April 1st, ITAS will undergo maintenance. The NIH Hosting Team will be applying security patches to the production ITAS servers. During the maintenance, ITAS will not be available. Impacted Service/Application: ITAS Expected Resolution Time: 9:30 PM. An update will be provided upon completion. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The scheduled ITAS maintenance was completed successfully.
3/30/2009 2:26:48 PM - Building 31 Telephone Battery Replacement
Description:   On Saturday, April 4, 2009, during the hours of 8:00 AM and 4:00 PM, CIT telecommunications will be replacing some phone equipment in Telecom Closets in Building 31A, B1 level and 31B, floors 1-5. Any phone outage experienced on Saturday should be restored within 30 minutes. On Monday, April 6, 2009, a Telephone Technician will arrive at each building by 8:00 AM to insure that all phones are in service. Please call the Help Desk (3/496-4357) to report any phone outages. Impacted Service/Application: Telephone Impacted Users: Users in Building 31. Expected Resolution Time: Saturday at 4:00 PM. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih
Resolution:  The battery replacement maintenance was successfully completed. TIB will be conducting another Building 31 maintenance on April 11. See Hot News HN07625.
3/27/2009 3:38:35 PM - Buildings 5, 8 Telephone Battery Replacement
Description:   On Saturday, March 28, 2009, during the hours of 8:00 AM to 4:00 PM, CIT Telecommunications will be replacing some phone equipment in the Telcom Closets in Buildings 5 and 8. Any phone outage experienced on Saturday should be restored within 30 minutes. On Monday, March 30, 2009, a Telephone Technician will arrive at each building by 8:00 AM to insure that all phones are in service. Impacted Service/Application: Telephone Impacted Users: Users in Buildings 5 and 8. Expected Resolution Time: Saturday at 4:00 PM. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih
Resolution:  The telephone battery replacement maintenance in building 5 and 8 was successfully completed.
3/25/2009 2:00:03 PM - NIH Domain Controller Reboot
Description:   EMIB will need to reboot NIHDC6EB and NIHDC7EB domain controllers on Friday 3/27/09 at 10:00 PM. The reboots will be done in sequence with neither DC down at the same time. Impacted Service/Application: NIHDC6EB NIHDC7EB Impacted Users: NIH Users that need to access these Domain Controllers. Expected Resolution Time: The reboots are expected to take no longer than 20 minutes total for both. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The domain controller reboot has been completed successfully.
3/25/2009 12:33:25 PM - NIHnet Internet Traffic Fernwood Path Redirection Maintenance
Description:   Description: On Thursday, March 26, 2009 at 7:00pm - 10:00pm EDT NIHnet engineers will shift NIH Internet-bound traffic from using our path in Building 12 to using our systems in the Fernwood Building. This change will minimize the impact of an upcoming hardware maintenance on the Internet-path NIHnet devices in Building 12. Impact: Please note that the NIHnet Internet Traffic Fernwood Path Redirection Maintenance activity has been assessed with a Possible Service Affecting-High (PSA-High) impact. Specifically, while most Internet-bound traffic should not be affected, long-lived sessions may be disrupted when the Internet-bound traffic path is switched from Building 12 to the Fernwood Building. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
Resolution:  Due to some unforeseen reasons, engineers have backed out of this maintenance.
3/24/2009 2:15:10 PM - NIHADMRPT Server Reboot
Description:   NIHADMRPT is being rebooted. This will only affect ADM users connected through the console specifically to that server. All other ADM services, https://adm.nih.gov, will continue to operate as normal. For those that need to switch to a different server, they can do the following: Right click on ActiveRoles Server left click on Connect. Under Service, type in Nihadm3.nih.gov or nihadm4.nih.gov Impacted Service/Application: NIHADMRPT Impacted Users: This is only affecting ADM users connected through the console specifically to that server. Expected outage time: 10-15 minutes. Further updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih
Resolution:  NIHADMRPT has been successfully rebooted. The issue has been resolved.
3/23/2009 1:14:17 PM - NIH Portal Maintenance
Description:   On Thursday evening, March 26th, the NIH Portal will undergo maintenance to migrate a final physical server to a virtual machine. Work will start at 7 pm and should take less than 2 hours. During this period the portal will be available but some performance issues may be noted. Thank you for your patience during this process. Impacted Service/Application: NIH Portal Expected Resolution Time: 9:00 PM. An update will be provided upon completion. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIH Portal maintenance has been successfully completed.
3/21/2009 7:58:15 AM - Email Servers Temporarily Unavailable
Description:   Due to problems encountered during last night's maintenance work performed by the vendor, the following email servers are currently unavailable: NIHCESMLBX2 -- Affecting NIMH and NINDS NIHCESMLBX4 -- Affecting OD, NIAAA, FIC, NIDA, and NCI NIHCESMLBX8 -- Affecting NIDA and NIDCD NIHCESMLBX 10 -- Affecting NCI NIHCESMLBX12 -- Affecting Clinical Center Office Communicator -- Affecting all users CIT engineers are working with the vendor to restore service as soon as possible. However, there is currently no estimated time of resolution. Further updates will be provided as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  All services are now operational.
3/19/2009 10:10:48 AM - NIHDDNS2 Hardware Replacement Maintenance
Description:   Beginning on Friday, March 27, 2009 at 10:00 PM and continuing through Saturday, March 28 at 12:00 Midnight, EMIB engineers will be performing a hardware refresh of NIHDDNS2. During this maintenance, engineers anticipate that there should be little to no impact for all DHCP clients on DHCP scopes managed by the CIT/DCSS/EMIB engineers. A large number of DHCP scopes at NIH are managed at the IC level and are not maintained by EMIB. As DNS services are redundant, the impact to customers with DHCP clients and other IC clients using NIHDDNS2 as a primary DNS server should be minimal as all queries that would normally fall to NIHDDNS2 will be re-sent by the client to NIHDDNS. Impacted Services: NIHDDNS2 Estimated Time of Resolution: March 28, 2009, 12:00 Midnight If you have any questions, please contact the NIH AD Operations Group at nihadops@mail.nih.gov.
Resolution:  The NIHDDNS2 hardware replacement maintenance has been successfully completed.
3/17/2009 5:16:58 PM - CIT Customer Support Web Server - Afterhours Maintenance
Description:   The CIT Customer Support Web Server will be rebooted at 9:30 PM on March 17th, Tuesday 2009 to resolve issues. Websites hosted by this Web Server will experience an outage expected to last no more than 15 minutes. Impacted Sites: NIH IT Help Desk Page. NIH Web Ticket Submit ERA Web Ticket Submit FDA Web Ticket Submit REMEDY Web Client CIT Training Publications website. Remote Access Site Impacted Users: Customers attempting to use websites listed above. Expected Resolution Time: 10:00 PM. Further updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih
Resolution:  As of 10:00 PM, the CIT Customer Support Web Server was successfully rebooted.
3/17/2009 11:48:47 AM - Building 31 Wireless Outage
Description:   All wireless services in B31 are currently unavailable at this time. Engineers are aware and working to towards a resolution. Updates will be provided once made available. Impacted Service/Application: Wireless Services Impacted Users: Users attempting to access wireless service. Expected Resolution Time: There is no estimated resolution at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  All wireless service has been restored to Building 31.
3/16/2009 6:51:13 PM - Mailbox Servers in Distress
Description:   Due to a failure in the storage subsystem, the following servers are down: NIHCESMLBX2, NIHCESMLBX4, NIHCESMLBX8, NIHCESMLBX10, NIHCESMLBX12 and NIHCESPUB3. CES Engineers are aware of this issue and are taking the necessary actions to mitigate the problem. Further updates will be provided as they are made available. Impacted Services: Email servers for customers on MLBX2 and MLBX4 Active Directory Management (ADM) Office Communicator (IM) Blackberry Services Impacted Users: MLBX2 -- NIMH -- NINDS -- OD MLBX4 -- OD -- NIAAA -- FIC -- NIDA -- NCI MLBX8 -- NIDA -- NIDCD MLBX10 -- NCI MLBX12 -- CC Expected Resolution Time: Unknown at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih
Resolution:  At 5:43 AM, engineers have confirmed that all affected servers and services have been restored.
3/16/2009 12:11:25 PM - Web Collaboration (connect) Services Unavailable
Description:   Web collaboration (connect) services are currently unavailable due to capacity restrictions. Engineers are aware of this issue and are working on a resolution. Impacted Users: Only users not currently connected Expected Resolution Time: Expected to be under 1 hour. Further updates will be provided once they are made available. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Web collaboration (connect) services is now available to all users. The issue has been fixed.
3/16/2009 10:56:32 AM - NIH Portal Maintenance
Description:   The NIH Portal will be undergoing maintenance on Tuesday evening, March 17th starting at 7:00 pm and finishing up by 10:00 pm. During this period the service may be slow or unavailable. Please plan accordingly, thank you for your anticipated understanding. Impacted Service/Application: NIH Portal Expected Resolution Time: 10:00 PM. An update will be provided upon completion. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The maintenance on the NIH Portal has been successfully completed.
3/13/2009 2:19:09 PM - Integrated Services Center Emergency Maintenance
Description:   The Integrated Services Center must perform an emergency reboot of the NIH Login environment today beginning at 3:00 p.m. and ending at 4:00 p.m. to resolve caching issues associated with Daylight Savings Time change. Impacted Service/Application: Due to existing redundant servers, customers can feel confident there is no anticipated down time to any ISC services. Expected Resolution Time: 4:00 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Reboot was successfully completed by 4:00 PM.
3/13/2009 11:58:05 AM - Radiology Information System (RIS) and PACS System Down Time
Description:   The Radiology Information System (RIS) and PACS System are down until further notice. During the RIS and PACs downtime, you will have access to CRIS via Standard Clinical Desktops (SCDs), SunRays and Wireless computers. Orders placed in CRIS for Radiology and Nuclear Medicine will not cross over into the Radiology system. Please page the Radiology Technologist on duty to schedule patient exams and obtain service during the RIS downtime. Impacted Service/Application: Radiology Information System (RIS) and PACS System Expected Resolution Time: Unknown at this time. Updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The Radiology Information System (RIS) and PACS System are now available to users.
3/13/2009 11:53:35 AM - CRIS Availability Issues through CC Casper
Description:   Currently, CRIS via the website link CC Casper is unavailable for use until further notice. CRIS is operational from Standard Clinical Desktops, Sunray and Wireless computers. Impacted Service/Application: CRIS via the website link CC Casper Impacted Users: Users trying to access CRIS through CC Casper. Expected Resolution Time: Unknown at this time. Updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  CRIS via the website link CC Casper issue has been resolved. Users can now successfully access CRIS through CC Casper.
3/13/2009 7:19:17 AM - Applications Connecting to Commons through NIH Login Issue
Description:   Applications using COMMONS accounts via NIH Login have reported that they are experiencing connectivity issues. Engineers are currently looking into the issue. Currently reported Impacted Application: NIHMS SPRSS dbGAP Impacted Users: NIH users through NIH login trying to access above applications. Expected Resolution Time: Unknown at this time. Updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The applications using COMMONS accounts via NIH Login issue has been successfully resolved. If you continue to see this issue, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
3/12/2009 2:21:22 PM - NBS Travel experiencing errors
Description:   Event Details: NBS Travel is currently experiencing connectivity issues. The site is returning either a "Webspeed" error or the user is taken back to the main portal page when attempting to access or use the system. Impacted Users: Anyone that uses NBS travel Impacted Service: NBS Travel Production Expected Resolution: NBS Engineers have been notified and they are currently working on resolving the issue. More information will be provided as it becomes available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NBS Travel issue which we were experiencing on Thursday March 12, 2009 has been successfully resolved. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
3/12/2009 2:17:28 PM - NIH Web Collaboration Extended Maintenance Window
Description:   NIH Web Collaboration Team is excited to announce that the newest version of Connect is ready to be released to the NIH community. Connect 7.2 brings many new features, including the often-requested ability to edit and download archived recordings. Connect will also now support breakout rooms, where meeting hosts can have attendees break into smaller groups for an exercise or discussion, and then bring everyone back together into the main meeting area. Other enhancements in this version include keyboard shortcuts for greater accessibility, support for integrated MeetingOne teleconferences (in addition to Premiere), and a "no guests allowed" permissions level. For more information about Connect 7.2, or to ask questions about how this upgrade may affect you, please feel free to contact the Web Collaboration team through the NIH Helpdesk, and they would be happy to assist you. In order to perform this upgrade, Web Collaboration Team needs to extend their March maintenance window. The NIH Web Collaboration services will be unavailable from 6pm Friday, March 20, through 6am Monday, March 23 (all times EDT -4 GMT). Maintenance Window: Date: March 20, 6pm-March 23, 6am Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Web Collaboration (Connect) services have been successfully upgraded to version 7.2. For information about this upgrade and what it includes, please visit http://webcollaboration.nih.gov/.
3/12/2009 1:50:07 PM - NIH Account Lifecycle Policy Implementation
Description:   On March 12 and March 17, administrators will disable and expire NIH Active Directory primary and secondary accounts whose password ages are older than 90 days.
Resolution:  The account lifecycle policy has been implemented.
3/12/2009 10:16:10 AM - NIH ENS Network Outage in CRC, South West Wing, Floors 7 & 8
Description:   Currently, there is a limited NIH ENS Network outage in the Clinical Research Center affecting ONLY the South West wing of the 7th and 8th floors. Customers affected by this outage may experience slow or no network connectivity. Engineers are working to restore full network connectivity to the affected areas. Further details will be provided as soon as they are made available. Impacted Service/Application: NIH ENS Network Connectivity. Impacted Users: Users from the following IC's located in the South West wing of the 7th and 8th floors of the Clinical Research Center: CC NIMH NINDS Expected Resolution Time: Unknown at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NIH ENS Network outage in Clinical Research Center that was affecting the South West wing of the 7th and 8th floors has been resolved.
3/11/2009 11:30:47 AM - Comcast Outage On Campus
Description:   Comcast is doing some unplanned work on campus. The cable TV system on campus will be unavailable during this time. Affected Service: Comcast TV Systems Affected Users: NIH Campus Users Estimated Time of Resolution: 1:30 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Comcast has completed their campus work on the cable TV systems. If you still are unable to access your Comcast Cable, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
3/9/2009 8:48:35 PM - Websense is Blocking JHU Molecular Biophysics Site
Description:   Websense is currently blocking the JHU Molecular Biophysics site (http://pmcb.jhu.edu/) as they have categorized it as a Malicious Site. NIH Incident Response Team has asked Websense to consider re-classifying the site, but they suspect the site is blocked accordingly. Affected Service: http://pmcb.jhu.edu/ website Affected Users: Users trying to access this website. Updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The JHU Molecular Biophysics Site is up and available to NIH. This issue has been resolved.
3/9/2009 8:13:03 AM - GovTrip Accessibility Issue
Description:   GovTrip Production link is currently unavailable when trying to access it from the NIH Portal. Engineers are currently working to resolve the issue as soon as possible. Affected Service: GovTrip Production link through NIH Portal. Affected Users: Users trying to access the GovTrip Production link through the NIH Portal. Updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of March 9th 2009 at 10:44 AM the GovTrip Link through the NIH Portal is now fully operational. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
3/8/2009 5:03:42 AM - Titan Mainframe Issues
Description:   The Titan mainframe is currently unavailable. For the duration of this downtime, applications hosted on the Titan system may be unavailable to NIH users. CIT engineers are diligently working to resolve these issues, but there is currently no estimated time of resolution. Further updates will be sent as they become available. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The Titan Mainframe Issues is now resolved.
3/5/2009 9:01:54 AM - nVision Reports currently unavailable
Description:   Event Details: nVision Reports is currently unavailable. The site is returning a "Page Cannot be Displayed" message when attempting to access. Impacted Users: Anyone that uses nVision Reports Impacted Service: nVision Reports (access to nVision reports and DW Query) Expected Resolution: nVision Engineers have been notified. More information will be provided as it becomes available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The nVision system issue is now resolved.
3/4/2009 8:13:09 PM - NIHCESMLBX14 Server Reboot
Description:   At 7:12 PM this evening NIHCESMLBX14 experienced a reboot due to a bugcheck. This issue is currently being investigated by CES Engineers to determine the root cause. Impacted Service/Application: NIHCESMLBX14 Impacted Users: Affected customers reside in the following IC's: OD (2300) Expected Resolution Time: The server was back up and functional by 7:20PM. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NIHCESMLBX14 server was back up and functional by 7:20PM.
3/4/2009 11:46:08 AM - NIHMLBXBB01 Connectivity Concerns
Description:   Customers with mailboxes on mailbox server NIHMLBXBB01 will likely experience slow mailbox access and other potential mailbox connectivity problems over the course of the next several hours. CES Engineers are aware of this issue and are taking the necessary actions to mitigate the problem. Impacted Service/Application: NIHMLBXBB01 Impacted Users: Affected customers reside in the following IC's: NLM(93) NIAID(736) NIDCR(86) NIBIB(48) Expected Resolution Time: No estimated resolution time. Updates will be provided as they become available Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The server NIHMLBXBB01 was returned to service at 10:20 PM.
3/3/2009 7:25:41 PM - NIHMLBXBB01 Reboot
Description:   The NIHMLBXBB01 will be rebooted at 9:00 PM today March 3rd in order to perform an emergency maintenance. Expected Resolution Time: Unknown at this time. Further updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih
Resolution:  The emergency maintenance on NIHMLBXBB01 has been completed and the server is back in service.
3/3/2009 3:52:30 PM - NIHMLBXBB01 Reboot
Description:   Mailbox server NIHMLBXBB01 is currently experiencing symptoms that may cause slow MAPI, OWA, POP, & IMAP access. Impacted Users: NLM, NIAID, NIDCR, NIBIB Affected Service: Slow MAPI, OWA, POP, & IMAP e-mail access. Expected Resolution Time: Unknown at this time. Further updates will be provided once they are made available.
Resolution:  The NIHMLBXBB01 has been rebooted and the server is now operational.
3/3/2009 7:58:25 AM - Fernwood Video Service Outage
Description:   Currently, Fernwood DS3 which provides video services is down. Engineers are aware and working towards a resolution. Impacted Service/Application: Fernwood ISDN gateway circuits services are affected: 02NIH01 3E02 02NIH03 3D18 02NIH05 Webcaster 6 03NIH06 Tandberg Gateway .19 02NIH07 Webcaster 3 02NIH09 Webcaster 1 00NIH01 MXM Gateway .13 01NIH23 Tandberg Gateway .18 02NIH11 Fernwood Test Impacted Users: Users in Fernwood Expected Resolution Time: No estimated resolution time. Updates will be provided as they are made available Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of 7:45 AM Engineers has restored all affected ISDN circuits.
3/2/2009 9:51:53 AM - Mailbox Server Issues
Description:   Mailbox server NIHMLBXBB01 is currently experiencing symptoms that may cause slow MAPI, OWA, POP, & IMAP access. This server houses users from: Impacted Users: NLM, NIAID, NIDCR, NIBIB Affected Service: Slow MAPI, OWA, POP, & IMAP e-mail access. Further updates will be provided once they are made available. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of March 2, 2009 at 10:41 AM Mailbox NIHMLBXBB01 was restored to service. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
2/27/2009 7:15:44 PM - NED System Maintenance
Description:   In order to perform system maintenance, NED will be taken offline this evening at 11:00 PM and should be available tomorrow afternoon, Saturday, February 28, by 2:00 PM. Impacted Service/Application: NED Expected Resolution Time: Saturday, February 28 at 2:00 PM. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih
Resolution:  As of 5:16 PM, NED System maintenance has been completed successfully. NED is now back on-line.
2/27/2009 9:00:28 AM - ITAS is Currently Unavailable
Description:   Currently, the ITAS system is unavailable to users. Engineers are aware of this issue and are working towards a resolution. Impacted Users: ITAS Users Impacted Service: ITAS Expected Resolution Time: Unknown. Updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of February 27, 2009 at 9:34 AM the ITAS system was brought back to service. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
2/26/2009 1:43:45 PM - Federal Business Council (fedpage.com) Webpage Blocked
Description:   Customers have received an invitation via e-mail or website to register to participate in the NIH Technology Expo on March 12, 2009. On the invitation are two links to register for the conference. The link titles "Click here to pre-register..." redirects customers to www.fedpage.com, which has been identified as having malicious code. Due to this identified malicious code, customers attempting to access this link from within the NIH Network will receive a "Webpage Blocked" error message. Engineers are working to contact the owner of the webpage to have the malicious code remedied. Further updates on the status of the webpage's accessibility will be provided as it is made available. Impacted Users: Customers attempting to access www.fedpage.com from within the NIH Network. Expected Resolution Time: Unknown Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Federal Business Council (fedpage.com) webpage has been remediated by the host and it is now available for access.
2/26/2009 9:31:12 AM - NEES Scheduled Maintenance Shutdown
Description:   Effective 3:00 PM today, NEES will be shutdown in order to upgrade one of the production servers. Impacted Service/Application: NEES Production Server Impacted Users: Users of NEES Expected Resolution Time: The estimated resolution time is 5:00 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NEES migration has been successfully completed. NEES is now back on line.
2/26/2009 2:30:04 AM - NIAID Network Outage
Description:   There is currently a network outage affecting NIAID users in the following buildings: Fernwood, 6610 Rockledge, and 6700 Rockledge. NIAID users in those locations are experiencing difficulty accessing email, internet and network drives. There is currently no estimated time of resolution. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Network outage affecting NIAID users in the following buildings: Fernwood, 6610 Rockledge, and 6700 Rockledge has been resolved.
2/25/2009 1:49:57 PM - NEES Service Outage
Description:   Currently, the NEES Service is experiencing technical difficulties and may be unavailable to users. Engineers are aware of this issue and are working towards a resolution. Affected Service: NEES Affected Users: Users trying to access the NEES Service Estimated Resolution Time: Unknown. Updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NEES System has been successfully restored to service. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
2/24/2009 4:52:27 PM - HHS Home Page Unavailable
Description:   Currently the HHS Home Page is experiencing problems and is not available. Impacted Service/Application: HHS Home Page. Impacted Users: Customers attempting to use the HHS Home Page. Expected Resolution Time: Unknown, further updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih
Resolution:  The HHS Home Page is now available and accessible to users.
2/23/2009 2:30:38 PM - NIAID Twinbrook Network Outage
Description:   NIAID users in Twinbrook One and Two are currently unable to access the internet and their NIH e-mail. NIAID technicians are aware of this issue and are working towards a resolution. Affected Users: NIAID Users in Twinbrook One and Two Affected Service: Internet and E-mail Further updates will be provided once they are made available. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIAID Twinbrook One and Two network issues has been resolved. Engineers are still monitoring the network.
2/23/2009 8:04:22 AM - NBS Property Unavailable
Description:   NBS Property is currently unavailable. NBS Engineers have been notified and are working towards a resolution. Affected Service: NBS Property Further Updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of February 23, 2009 at 8:42 AM the NBS Property issue has been resolved and the system is back up and available. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
2/20/2009 10:31:30 PM - FACnet Fiber Connection Switch Maintenance
Description:   During the week of February 23 between 7:00 AM and 3:30 PM, CIT will be performing a maintenance on the FACnet fiber connection switches. During this period, there will be brief connectivity interruptions of the FACnet switches on the dates and buildings listed below: February 23 -- Buildings 31B, 31C, 4, 8, 13, 50 February 24 -- Buildings 29A, 29B, 37, 38A, 45 February 25 -- Buildings 10, 14, 18 February 26 -- Building 10 Connectivity between FACNET devices will be affected during the testing period. Impacted Users: OD/ORS Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of 3:30 PM. the FACnet switch maintenance was completed successfully.
2/20/2009 9:53:02 AM - NIAMS Server Issue
Description:   There were some server issues in NIAMS that affected OD, and EP users. This also had affected some IRP users. The Prevalent issue is that users can't get to their home or data drives. Engineers have resolved this issue, and are working to assure complete restoration of service. Affected Users: OD, EP and some IRP users in Building 31 and Democracy 1. Users in other locations have sporadically reported similar issues. Affected Applications: Home or Data drives, as well as AMBIS. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NIAMS engineers have corrected the problem with the faulty cluster.
2/19/2009 5:17:49 PM - Power Outage in Building 31
Description:   Currently, there is a power outage that is affecting Building 31. Engineers are aware of this power outage and are working towards a resolution. Impacted Service/Application: Network Connectivity in Building 31 only CODY system Impacted Users: Building 31 Users Expected Resolution Time: No estimated resolution at this time Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The power in Building 31 has been completely restored. All network devices, services, and telephone lines which were affected by the power outage have also been brought back to service. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
2/18/2009 8:56:32 AM - BlackBerry E-mail Issues
Description:   We have received reports that users are unable to send e-mails from there BlackBerry. Engineers are aware of this issue and are working towards a resolution. Updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Affected users should now be able to send and receive e-mails from their BlackBerry devices. If you continue to see this issue, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
2/18/2009 8:33:48 AM - Power Outage in Building 31
Description:   There was a power outage that affected Building 31. Engineers are aware of this power outage and are working towards a resolution. Impacted Service/Application: User Network Access Impacted Users: OD users Expected Resolution Time: No estimated resolution at this time Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Due to the power outage in Building 31, OD/OIT users were unable to access the NIH Campus home servers. At this time, access has been restored. Affected customers should reboot their computers to restore the mapping to their home drives. If you continue to have issues connecting to your home drives, contact the NIH Help Desk at 301-496-4357 or visit us online at http://ithelpdesk.nih.gov
2/17/2009 11:14:39 AM - NIH Portal Maintenance Tuesday, 17 February
Description:   The NIH Portal will undergo maintenance on Tuesday, 17 February from 7:00 PM until approximately 8:00 PM. No loss of service is anticipated due to system redundancy, but performance may be affected during this maintenance period. Impacted Service/Application: NIH Portal Impacted Users: Customers attempting to use the NIH Portal during the maintenance window. Expected Resolution Time: 8:00 PM. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of February 17, 2009 at 7:28 PM the NIH Portal Maintenance has been successfully completed. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
2/17/2009 9:41:40 AM - NIH Enterprise Directory (NED) Emergency Restart
Description:   The NIH Enterprise Directory (NED) will undergo an emergency restart at 9:45 AM this morning. Please complete or save any current tasks and log off the system immediately. The system is expected to be offline for 15 minutes. Further updates will be provided as they are made available. Impacted Service/Application: NIH Enterprise Directory (NED) Impacted Users: Customers attempting to use NED during the system restart. Expected Resolution Time: 10:00 AM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIH Enterprise Directory (NED) has been restored to service at 9:56 AM. Please contact the NIH Help Desk if you are experiencing any further problems accessing NED.
2/13/2009 10:32:12 PM - NIHnet ENS Building 9 B9-6500 Aggregation Switch Refresh
Description:   On Saturday, March 7, 2009 at 9:00am - 5:00pm EST NIHnet engineers will replace the legacy Building 9 Cisco 6500 Catalyst Aggregation switch with a new Cisco 4503 switch followed by addressing the customer's network cabling in order to bring it up to DNST LAN closet cabling standards Impact: Please note this NIHnet ENS Building 9 Aggregation Switch Technology Refresh Maintenance - Phase 1 activity has been assessed with a Service Affecting (SA) impact. Specifically, during the refresh of the Building 9 Aggregation Switch, all network connectivity to users in Building 9 will be impacted for the entire duration of this maintenance activity. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of March 7, 2009 at 2:07 PM this maintenance was successfully completed. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
2/13/2009 8:38:35 AM - 7th Floor CRC Network Connectivity Issues
Description:   Currently, there are network connectivity issues on the 7th floor rooms 7-5561 thru 7-5565 of the CRC building. Engineers are aware of this issue and are working towards a resolution. Affected Users: NIMH users on the 7th floor of CRC Building Further updates will be provided once they are made available. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of February 13, 2009 at 12:15 PM the 7th Floor CRC Network Connectivity Issues were successfully resolved. Engineers are scheduling a maintenance in order to address the root cause of the problem. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
2/12/2009 9:48:27 PM - CANCELLED -- Qwest NCCS Sterling Intrusive Fiber Test
Description:   The Qwest NCCS Sterling Intrusive Fiber Test Demand Maintenance originally scheduled for tonight between 10:30 PM and 5:00 AM has been cancelled. The event will be rescheduled for a later date. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Initial/resolved Hot News. The maintenance has been cancelled.
2/12/2009 7:11:34 PM - CMS Service is Down
Description:   Event Details: There is a disruption in service in the Content Management (CMS) Web Sites hosted at CIT. Engineers are currently looking into the problem and working to resolve the issue. Further details will be provided as soon as they are made available. Impacted Service/Application: Websites hosted at CIT Impacted Users: Users trying to access websites hosted by CIT Expected Resolution Time: Unknown at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The Content Management system (CMS)service has been successfully restored. All CMS web sites are now up and operational.
2/12/2009 7:03:34 PM - Reboot of NIHDC, NIHDC6EB, & NIHDC7EB
Description:   Event Details: NIH Engineers need to reboot NIHDC, NIHDC6EB, & NIHDC7EB. Further details will be provided as soon as they are made available. Impacted Users: NIH Users Expected Resolution Time: Unknown at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NIH Engineers have successfully rebooted NIHDC, NIHDC6EB, & NIHDC7EB. All services are now operational.
2/12/2009 3:09:55 PM - Delays in Email Delivery
Description:   Event Details: Central Exchange Services is currently experiencing a high volume of e-mail traffic through the MAILFWD system that is causing a delay in delivery of mail. The delay times are decreasing at this time. Further details will be provided as soon as they are made available. Impacted Service/Application: Emails Impacted Users: This issue affects only the mail coming from outside of NIH. Expected Resolution Time: Unknown at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Mailfwd response times have returned to normal.
2/12/2009 11:58:47 AM - NIH ENS Network Outage in CRC, South West Wing, Floors 7 & 8
Description:   Currently, there is a limited NIH ENS Network outage in the Clinical Research Center affecting ONLY the South West wing of the 7th and 8th floors. Customers affected by this outage may experience slow or no network connectivity. Engineers are working to restore full network connectivity to the affected areas. Further details will be provided as soon as they are made available. Impacted Service/Application: NIH ENS Network Connectivity. Impacted Users: Users from the following IC's located in the South West wing of the 7th and 8th floors of the Clinical Research Center: CC NIMH NINDS Expected Resolution Time: Unknown at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NIHnet Engineers have resolved the network outage in the Clinical Research Center which was affecting ONLY the South West wing of the 7th and 8th floors. All services are now operational.
2/12/2009 11:55:45 AM - GovTrip Travel System Unavailable Until Further Notice
Description:   Recently, the GovTrip website experienced a security breach. Therefore, all OM GovTrip users will not be able to access the GovTrip travel system until further notice. How should you process travel documents for immediate trips? You will need to use the NBS Travel System (Gelco Travel Manager) to create documents for trips taking place within the next couple of weeks. 1 - Log onto the Travel Users Community Page 2 - Click on the 'Production' link 3 - Create the travel authorization and route for approval 4 - You will need to call Omega for reservations and FAX the APPROVED authorization for ticketing. 5 - Remember - when travelers have concluded their trips, you will need to enter their vouchers in the NBS Travel System as well. If you have difficulty logging onto NBS Travel or need assistance with entering a document, please log a ticket with the Help Desk and the Travel Team will be available to assist. How should I voucher trips that are completed in GovTrip? Please hold all vouchers for the next few days until we are notified that the GovTrip system issues are resolved. You will receive timely communications and instructions when we have further updates from GSA and the Department. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  GovTrip is reported to now be available to all users through NBS.
2/11/2009 11:33:41 AM - NIHCESMLBX8 E-mail Issues
Description:   A SAN event was experienced on NIHCESMLBX8. The server appears to have temporarily lost ability to service mail clients - but is back in operation as of 10:58 AM. CES is continuing to monitor and will update if status changes. Affected Service: NIHCESMLBX8 Affected ICs are: NCCAM(134) NIDCD(282) NCI(958) NIDA(490) NIMH(61) Further updates will be provided once they are made available. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of February 11, 2009 at 10:58 AM the NIHCESMLBX8 server was restored and status has not changed since. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
2/10/2009 4:28:01 PM - NEES Slowness/Performance Issues
Description:   The NEES (NIH Enterprise Ethics System) has been experiencing performance issues. Users are reporting system slowness and may receive the error: "An unhandled error occurred when you ran the application. If this message keeps appearing, please contact the NEES30 administrator" The NEES development team did apply some changes to the server which will hopefully improve performance; additional updates are expected. There is still massive activity on the server (lots of people logging in and doing reports/requests), so in general, employees will see a relatively better performance than before, but still a little slow at peak times. It is recommended that if Employees want to get into NEES to complete reports and requests at this time, be sure to tell them to do it during off peak hours. Lunch time (11a - 1pm) is usually considered a high-peak timeframe. Please try early morning or after 4pm, which are usually low-peak times. Affected Service: NIH Enterprise Ethics System Affected Users: NIH Enterprise Ethics System Users. Further updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NIH engineers have successfully applied the hot fix to the NEES server. Users should notice a significant increase in performance.
2/10/2009 4:04:28 PM - NIH VTC ISDN Infrastructure Technical Issues
Description:   NIH VTC ISDN infrastructure is experiencing some technical difficulties. Engineers are working on resolving this issue. Further updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of February 11, 2009 at 11:20 AM all ISDN services have been fully restored. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
2/9/2009 12:23:57 PM - Outlook Web Access Issue
Description:   CES is investigating connectivity issues to Outlook Web Access - mail.nih.gov. This would also impact Entourage users connecting to mail.nih.gov. There is no estimated time for a resolution. Further updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Connectivity to Outlook Web Access has been restored.
2/9/2009 12:01:33 PM - NIAID Entourage Exchange Issues
Description:   Some NIAID customers are reporting problems accessing NIH email with Entourage on their Macintosh computers. CIT and NIAID engineers are working on resolving this issue. Affected Service: Exchange service on Entourage. Affected Users: NIAID Further updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Service was restored to affected customers.
2/9/2009 9:12:31 AM - CIT Customer Support Reports Website and Server Issues
Description:   The CIT Customer Support Reports Website and ODBC access to the reports server are experiencing issues this morning. Some reports on the website may generate errors when run, and ODBC access is currently being denied. Engineers are investigating the issue. Further updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The CIT Customer Support Reports Server is back up and running. There may be a few reports on the report website that may require the data source to be repaired. Should you encounter an issue with a specific report, please put in a ticket with the name of the report your are trying to run. The report will be fixed by start of business Tuesday.
2/6/2009 4:31:43 PM - NIHCESMLBX4 Emergency Reboot
Description:   CIT DCSS EMIB will be rebooting the NIHCESMLBX4 server at approximately 8:00 PM tonight to bring backup drives back online. Further updates will be provided as they are made available. Impacted Service/Application: Mailboxes for users in the following IC's : OD/ORS(1832) NIAAA(249) FIC(66) NIDA(83) NCI(85) Impacted Users: Users from IC's stated above. Expected Resolution Time: Downtime is expected to be about 15 minutes. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The drives are back online and fully functional again.
2/6/2009 1:42:40 PM - Websites Experiencing Slow Response
Description:   Currently, the following websites are experiencing some slowness. 1. IT HelpDesk (http://support.cit.nih.gov/) 2. ERA Websubmit application 3. NIH Web Submit application 4. FDA web submit application 5. Knowledgebase 6. Training web site (http://training.cit.nih.gov) 7. Remote Access 8. Publications (http://publications.cit.nih.gov) DCS is aware of this issue and is working towards a resolution. Further updates will be provided once they are made available. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The server is back up. Only the FAQs search field on IT Help Desk (http://support.cit.nih.gov/) is not functioning. Technicians are working on resolving the issue.
2/6/2009 11:36:35 AM - Email Delays
Description:   We are currently experiencing a high volume of e-mail traffic that is causing a delay in delivery of mail. CES is currently working on getting the delivery times back to normal. Affected Users: This issue only affects the mail that is coming through the mailfwd system. Updates will be provided once they are made available. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  CES has now resolved the issue which was causing the email delays. If you continue to experience this issue, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
2/5/2009 4:53:01 PM - NIHCESMLBX8 Emergency Reboot
Description:   Event Details: CIT DCSS EMIB will be rebooting the NIHCESMLBX8 server at approximately 8 PM tonight. Further updates will be provided as they are made available. Impacted Service/Application: Mailboxes for users in the following IC's : NCCAM, NIDCD, NCI, NIDA, NIMH Impacted Users: Users from IC's stated above. Expected Resolution Time: No Estimated time of Resolution. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NIHCESMLBX8 emergency reboot was completed successfully.
2/5/2009 12:36:33 PM - Emergency Domain Controller Reboot
Description:   NIH AD Operations will be rebooting the NIHDC, NIHDC6EB, & NIHDC7EB Domain Controllers at 2pm today February 5th, 2009. This reboot is required to activate modifications that have been made to the Device Certificates on each Domain Controller. Further updates will be provided as they are made available. Impacted Service/Application: CIT Recovery Manager for Active Directory Constellation MyNCI Data Gatherer NED CriticalPath Metadirectory Server NED FogBugz bug tracking system and NED event log tracker NIH Login NISC Laboratory Information Management System (LIMS) People Database Radius Impacted Users: NIH users trying to access applications listed above. Expected Resolution Time: No Estimated time of Resolution. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NIH AD Operations have successfully completed the reboot of all DC's. All applications are now available.
2/4/2009 1:44:22 PM - NIH Web Collaboration (Connect/Breeze) Service Issues
Description:   The NIH Web Collaboration (Connect, formerly Breeze) service appears to be experiencing occasional, brief outages between 6pm and 10pm (eastern) daily. Meetings fail over successfully, but customers have reported issues during fail over especially when recording a meeting or using Premiere integrated teleconferencing. Engineers are investigating the cause and updates will be provided as they are available. Impacted Service/Application: NIH Web Collaboration (Connect, formerly Breeze) Service. Impacted Users: NIH users trying to access Connect service. Expected Resolution Time: No estimated resolution time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The Web Collaboration (Connect/Breeze) Service has been resolved. All services are now operational.
2/2/2009 7:03:33 PM - NIH Portal Maintenance
Description:   The NIH Portal will be taken off line this evening at 7 PM for maintenance. Engineers expect the service to be fully restored by 8 PM. Further updates will be provided as they are made available. Impacted Service/Application: NIH Portal Impacted Users: NIH users trying to access NIH Portal. Expected Resolution Time: Monday, February 2nd, 8:00 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NIH Portal maintenance has been completed successfully. All services are now operational.
2/2/2009 8:22:11 AM - CES SPAM Quarantine Issues
Description:   The CES SPAM Quarantine is currently experiencing issues with its SMTP engine. As a result, messages tagged to be released from the quarantine are not being delivered to customer mailboxes. CES Engineers are currently working on this issue with the vendor. Once the issue is resolved, messages tagged for release from the quarantine will be delivered. There is currently no estimated time of resolution. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The CES SPAM Quarantine issue which we were experiencing has been successfully resolved. Messages tagged for release from the quarantine will now be delivered to customer mailboxes. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
1/30/2009 3:15:03 PM - neuroscience.jhu.edu Website Inaccessible for NIH Customers
Description:   Currently, the Johns Hopkins University Neuroscience website (http://neuroscience.jhu.edu) has been classified by Websense as a malicious website due to security vulnerabilities on the website. NIH customers will be unable to access the website from within the NIH Network. Until engineers for the website correct the security issues in their code, NIH customers will be unable to access the website. Impacted Service/Application: http://neuroscience.jhu.edu Impacted Users: NIH customers attempting to access the website from within the NIH Network. Expected Resolution Time: Unknown. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The John's Hopkins University Neuroscience website (http://neuroscience.jhu.edu) is no longer blocked for NIH customers.
1/29/2009 3:47:31 PM - DCS Web Server Reboot
Description:   Event Details: To address an emergency server update, NIH engineers will need to reboot the server hosting the support.nih.gov website. During the reboot the website and the associated links will be unavailable. Further updates will be provided as they are made available. Impacted Service/Application: All the sites mentioned below continue to be accessible and functional from within the NIH firewall, but service to all the sites listed below have been affected from outside NIH. ITHelpdesk.nih.gov (other names that go to the same place are: Support.nih.gov, Support.cit.nih.gov and dcs.cit.nih.gov) http://ithelpdesk.nih.gov http://support.cit.nih.gov Publications.cit.nih.gov (http://publications.cit.nih.gov) CIT Training (http://training.cit.nih.gov) Statsoft (http://Statsoft.nih.gov ) Public Knowledgebase (http://kb.nih.gov) citdcsweb3.cit.nih.gov - Used by Remedy mid-tier to provide web access to Remedy eRA Web Ticket Submit (http://ithelpdesk.nih.gov/eRA) (I have informed the application owner) FDA Web Ticket Submit (http://ithelpdesk.nih.gov/FDA) Impacted Users: NIH Customers attempting to access the affected websites from outside of NIH firewall. Expected Resolution Time: No estimated end time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Engineers have resolved this issue. The website is now fully accessible.
1/29/2009 10:36:59 AM - Customers Receiving Possible Spam or Spoof E-mail
Description:   The NIH Help Desk has received reports from customers stating that they are receiving e-mails from a FITNESSISFUN listserv stating that their e-mail has not been delivered. Engineers are aware and have blocked the e-mail from NIH and are investigating the nature of the message. As always, customers are advised to NOT follow any instructions or open any attachments that may be included in this unsolicited e-mail. Further information will be provided as it is made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The FITNESSISFUN listserv is owned and maintained by the University of Indiana. On Thursday, 29 January, the university replied to all customers who received the e-mail and informed them that the listserv had been compomised and thatthey were taking all precautions to ensure that security is restored and maintained. If you still have a problem, please contact the NIH Help Desk at 301-496-4357 or http://support.nih.gov/support.
1/29/2009 9:58:23 AM - Building 10 Switch Reload
Description:   At 9:21 AM, Building 10 experienced a switch reload that caused network connectivity issues to a number of IC's located in the building. Service was restored at 9:26 AM. Engineers are investigating the cause of the reload and will release details as necessary. Impacted Service/Application: NIH Network Impacted Users: Building 10 users from the following IC's. NEI NIMH NHLBI NHGRI NIDCR OD-ORS NIDCD NHLBI-NMR NIDCD NINDS NCRR NCI NICHD Expected Resolution Time: This issue started at 9:21 AM and ended at 9:26 AM. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Initial Final
1/28/2009 11:33:15 AM - Exchange Connection Over VPN
Description:   The NIH Help Desk has received numerous reports of issues connecting to various NIH resources while connecting to VPN. Help Desk technicians are currently investigating the issue. Impacted Service/Application: Connectivity to NIH email using desktop clients may be affected, but NIH email should be accessible using the Web email system, available at https://mail.nih.gov." Impacted Users: NIH VPN users Expected Resolution Time: No estimated resolution time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  We have found that the issue with accessing Exchange over VPN can be resolved by reinstalling the VPN client software. Engineers continue to try to identify the root cause; however this workaround will restore connectivity. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
1/27/2009 9:56:06 AM - Building 10 NIMH Network Connectivity Issues
Description:   Currently NIMH users in Building 10 are experiencing networks issues. Impacted Service/Application: Network Connectivity Impacted Users: NIMH users in building 10. Expected Resolution Time: No estimated end time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The problem was resolved. Currently NIMH users in Building 10 are able to successfully connect.
1/26/2009 12:23:26 PM - Data Warehouse Printing Issue
Description:   Users are unable to print from DWQuery and Nvision , they get a message error message: Page cannot be displayed Impacted Service/Application: All users Impacted Users: DWQuery and Nvision Expected Resolution Time: Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The issue has been corrected.
1/26/2009 9:56:40 AM - Issues Synchronizing Address Book
Description:   OCS users are currently getting a "Cannot Synchronize Address Book" error on their Office Communicator. It seems that the Address Book service on OCS server is having issues connecting to the SQL database. This does not affect client's ability to use OCS. Engineers are currently looking into the issue. Updates will be provided once they are made available. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NIHIMOCS server has been rebooted and the work has been completed. Also, the address book sync issue has been resolved.
1/26/2009 9:37:10 AM - Email Notification Issue
Description:   The mail forward host experienced a problem with its queue beginning Sunday afternoon. Mail submitted to the host was accepted but there was a delay of up to a couple hours in processing this mail. No mail was lost due to this issue. At this time all queues are functioning normally. CES engineers are investigating the root cause. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The resolution to the Hot News has been provided in the Event Description. Initial/Resolution Hot News has been sent.
1/26/2009 8:25:39 AM - CIT Customer Support Report Server Email Notification Issues
Description:   The CIT Customer Support Report Server is unable to send out email notifications with reports at this time. The issue appears to be related to server account policy changes implemented over the weekend, but the exact cause of the problem remains under investigation. Report server administrators will be engaging hosting staff shortly for assistance. There is no ETA at this time. Updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The mail forward host experienced a problem with its queue beginning Sunday afternoon. Mail submitted to the host was accepted but there was a delay of up to a couple hours in processing this mail. No mail was lost due to this issue. At this time all queues are functioning normally. CES engineers are investigating the root cause. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
1/23/2009 9:20:02 PM - Fernwood Domestic Water Supply Shutdown
Description:   Starting at 10 pm tonight, WSSC will be shutting down the domestic water supply for the Fernwood Bldg to do some repairs. During the shutdown water will not be available in the building. Further updates will be provided once they are made available. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  WSSC has repaired the water main break. Water service to the Fernwood building has been restored to normal.
1/23/2009 10:34:48 AM - Building 50 Flood
Description:   There is currently a flood on the 1st floor of building 50. Engineers have been dispatched to assess the damage caused by the flood, and verify whether or not any network devices have been affected. The known institution affected at this time is NIAMS. Further updates will be provided once they are made available. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The leak which had affected the interstitial space of the first floor of building 50 has been repaired. This leak did not affect any part of the NIH network, and is currently being cleaned up. If you have any questions please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
1/22/2009 11:35:47 AM - NIH Portal Maintenance
Description:   There will be a NIH Portal Maintenance that will begin effectively 8:45 PM. The Maintenance page will be up during the period. Impacted Service/Application: NIH Portal Impacted Users: NIH Portal Customers Expected Resolution Time: This Maintenance will commence at 9:45 PM. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The maintenance on the NIH Portal has been successfully completed.
1/22/2009 9:52:07 AM - CIT Customer Support Web Server Reboot
Description:   The REMEDY MID-TIER Is not responding after the REMEDY latency and a server reboot will be required to fix it. The server will be rebooted at 10:00 AM. Impacted Service/Application: ¢ Support Page ¢ Web Ticket Submit ¢ Training Page ¢ Remote Access Page ¢ Remedy Mid-Tier ¢ Publications ¢ eRA Web Submit ¢ FDA Web Submit Impacted Users: Support Web Server Customers Expected Resolution Time: The service disruption to non MID-TIER related sites is expected to be no more than 5 minutes Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The server reboot has been completed successfully and all services are back to normal.
1/22/2009 7:54:46 AM - NAppMan Scheduled Maintenance
Description:   The NAppMan application will be unavailable between 9:00 AM - 10:00 AM today while CIT engineers install updates to the system. NAppMan should return to normal functionality at the end of the scheduled maintenance window. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  At 10:00 AM, the NAppMan application updates were successful. NAppMan is now available.
1/22/2009 7:37:17 AM - Information Management System Unavailable
Description:   The Information Management System (IMS) is currently unavailable. Most users are currently receiving a blank screen when they try to access the system. CIT engineers are aware of the issue and are working to resolve it as soon as possible. There is currently no estimated time of resolution. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The unavailability issue with The Information Management System (IMS) has been resolved.
1/21/2009 1:59:05 PM - NIHnet Internet URL Filtering Maintenance
Description:   On Tuesday, February 10, 2009 at 9:00am - 10:00am EDT NIHnet engineers will convert NIHnet over to new web filtering architecture to better support the existing NIH security policy "Limited Authorized Personal Use of NIH Information Technology (IT) Resources Policy and other HHS standards." Impact: Please note this NIHnet Internet URL Filtering Maintenance activity has been assessed with a Possible Service Affecting - Low (PSA-Low) impact. Specifically, the new filtering architecture will not have any impact on the existing filtering policy but as a noticeable difference, the client IP address will be preserved as it traverses the Internet. In addition, this change will align web security practices with how NIH secures other forms of Internet traffic. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIHnet Internet URL Filtering Maintenance has been successfully completed as scheduled. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
1/20/2009 11:29:23 AM - Report Server Reboot
Description:   We will need to perform a reboot of the reporting server to clear up some issues we are experiencing. Impacted Service/Application: Reports Server Impacted Users: Reports Website and Reports Users Expected Resolution Time: Estimated downtime is 10 minutes. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The reboot of the Report Server has been completed.
1/20/2009 9:33:41 AM - NBS Oracle Production Inaccessible
Description:   Currently NBS Oracle is inaccessible to users. Engineers have been notified Impacted Service/Application: NBS Oracle Impacted Users: NBS Oracle Customers Expected Resolution Time: There is no estimated time of resolution. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The problem has been resolved and access to Oracle has been restored.
1/17/2009 10:30:09 AM - eRA Service Monitor Issues
Description:   The Commons Person Data webService, which is utilized by services such as NCBI's dbGAP started experiencing connectivity issues shortly after the required password change and verification that was made yesterday evening. Engineers are aware of this issue and are working towards a resolution. Currently there is no estimated time of resolution. Further updates will be provided as they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The Commons Person Data webService is restored to service.
1/17/2009 8:15:50 AM - Network Connectivity Issues due to Power Outage
Description:   At 8:00 AM, a brief power outage occurred affecting a number of NIH locations. As a result of this power interruption, NIH users in the following locations may be experiencing a loss of network connectivity: 6700 Rockledge Drive Democracy 1 Fernwood 6500 Rock Spring At this time, wireless connectivity is most likely to be negatively impacted by the power interruption. CIT network engineers are investigating the extent of the problem and further updates will be sent as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  At this time all network connectivity which was affected by the power outage has been fully restored. Engineers continue to monitor the issue to assure restoration. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
1/16/2009 12:37:48 AM - Power Outage in Fernwood and Executive Boulevard Area
Description:   At around 9:00 PM on Thursday, January 15, Pepco experienced a brief power interruption that affected the area in and around the Fernwood building. Updates will be sent as the situation changes. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Power has been fully restored to all areas of the Fernwood building. Engineers will continue to monitor the issue to assure restoration. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
1/15/2009 11:47:56 PM - Password Self-Service Upgrade
Description:   Iforgotmypassword.nih.gov or Password Self-Service will be unavailable tomorrow evening, January 16th at 6 PM due to a service upgrade. The expected outage time is less than 30 minutes. Impact: During this outage, customers will be unable to use this service to change their passwords or unlock their accounts. Current users of the system include NIH, HRSA and External.nih.gov. In addition, Password.nih.gov may also be affected by this service upgrade, but only intermittently. Expected Resolution Time: January 16th at 6:30 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Password Self-Service upgrade has been completed successfully. Customers can now access Iforgotmypassword.nih.gov and password.nih.gov.
1/15/2009 12:06:23 PM - Web-Services Using soatest.nih.gov Unavailable
Description:   Currently, all web-services using the soatest.nih.gov environment are unavailable. Engineers are aware of the problem and are working towards a resolution. Known affected web-services include: NBS Testing Remedy Testing Further information will be provided as it is made available Impacted Service/Application: soatest.nih.gov Impacted Users: Customers attempting to access web-services hosted on the soatest.nih.gov environment, including NBS Testing and Remedy Testing. Expected Resolution Time: Unknown at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  At 1:58 PM, the soatest.nih.gov environment was restored to service. All web-services hosted by the soatest.nih.gov environment are now available.
1/13/2009 3:16:56 PM - NIH Portal Downtime
Description:   To all Portal Customers, Due to the NIH Password Policy, the NIH Portal is required to make changes to several passwords within the Portal software every 60 days. Given this, the Portal will be taken offline (out-of-service) for approximately 2 hours so that the Portal technical team can conduct this password maintenance activity. During this timeframe you may not be able to access the NIH Portal. The first password change will be conducted after normal work hours on January 14, 2009 from 7 pm -9 pm. We apologize in advance for any inconvenience caused by this maintenance activity. If you have any question please contact us at portaladmin@nih.gov. Impacted Service/Application: NIH Portal Impacted Users: NIH Portal Customers Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Portal maintenance has been completed successfully. All services have now been restored.
1/13/2009 12:37:00 PM - NEES Production System Shutdown
Description:   NEES will shutdown starting 9:00 am on Thursday, Jan. 15, 2009 to perform a major database and system upgrade. The latest release of NEES, version 3.0. All users will be able to login using the NIH Login screen but will not be able to access the application. Impacted Service/Application: NEES Impacted Users: NEES Customers Expected Resolution Time: January 21, 2009 Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  At 11:45 AM, NEES was restored to service with the latest release. If users have difficulty accessing the system, please contact the NIH Help Desk at 301-496-4357 or visit us online at http://support.nih.gov/support/.
1/13/2009 11:49:30 AM - NED Emergency Restart: 11:50 a.m.
Description:   NED (https://ned.nih.gov/ned) needs to be restarted. If you are currently logged on, please save any tasks you're working on and exit the system. Impacted Service/Application: NED Impacted Users: NED Customers Expected Resolution Time: Expected downtime is 20 minutes. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NED is back online.
1/13/2009 6:02:39 AM - NAppMan Scheduled Maintenance January 13, 2009
Description:   On Tuesday, January 13 from 8:00 AM to 12:00 PM (Noon), NAppMan will be unavailable as engineers will be taking it offline to conduct maintenance and upgrades to the application. Updates on the progress of the maintenance will be provided as they are made available. If you have any questions, please contact the NIH Help Desk at 301-496-4357 or visit us online at http://support.nih.gov/support.
Resolution:  NAppMan is up, available, and reliable. The upgrade was successful.
1/12/2009 10:07:59 PM - NIH Enterprise Directory (NED) Access Issues
Description:   Event Details: Currently, the NIH Enterprise Directory (NED) is unavailable to some customers. There is no current estimated time to resolution. Further information will be provided as it is made available. Impacted Service/Application: NIH Enterprise Directory (NED) Impacted Users: Customers attempting to use NED Expected Resolution Time: Unknown at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Access to the NIH Enterprise Directory (NED) has been restored.
1/12/2009 12:13:45 PM - Power Outage at 5635 Fishers Lane
Description:   There is currently a Power Failure at 5635 Fishers Lane, in Suite 900. Approximately 40 telephones lines have been affected. The known IC affected at the moment is NHLBI. Pepco has been contacted, and a Verizon technician has been dispatched to fully assess the situation. Further updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The power outage at 5635 Fishers Lane has been resolved. All affected telephone lines have been restored to service.
1/12/2009 10:34:32 AM - Building 12 Data Access Switch Issues
Description:   At 9:49 AM we experienced a momentary loss of connectivity to a Building 12 Datacenter Access switch of which connects to several EMIB servers. Connection has been restored, and NIHnet engineers are investigating the root cause. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Initial/final Hot News has been sent.
1/7/2009 1:27:07 PM - Mailbox Server Reboot
Description:   Mailbox server NIHCESMLBX10 will be rebooted this evening at 10 PM to resolve a memory depletion issue. Service should be restored within 15 minutes of the reboot. Impacted Service/Application: NIHCESMLBX10 Impacted Users: NCI Customers Expected Resolution Time: 15 minutes Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NIHCESMLBX10 reboot was completed successfully. All services have now been restored.
1/5/2009 7:35:38 AM - ITAS Connectivity Issues
Description:   Currently the ITAS system is experiencing connectivity issues and may have been unavailable to users. Engineers are aware of this issue and are working on a resolution. Further updates will be provided once they are made available. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  ITAS is now available. Engineers may need to bring down the system for further maintenance if they find anything additional during the investigation
1/5/2009 7:02:43 AM - ITAS Connectivity Issues
Description:   At 4:08 AM ITAS was experiencing connectivity issues and may have been unavailable to users. Engineers are aware of this issue and are working on a resolution. As of 6:50 AM ITAS has been brought to service and is available to users. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Initial and finale notice has been sent. Issue has been resolved.
1/2/2009 10:55:05 AM - Flooding Reported in CRC D-Wing
Description:   At this time, there has been flooding reported to CIT in the CRC D-Wing, 6 and 7th floors. People in the areas affected have been relocated. Technicians have been dispatched to assess the closet and phone status of the areas. Further update will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The initial repairs and walk-thru have been completed and wireless service does not seem have been affected. Structural repairs will continue within the building until the spaces affected have been reoccupied. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
12/30/2008 7:29:41 AM - Upgrading Formulas for NAppMan
Description:   The NAppMan team is upgrading the third-party package that provides much of NAppMan's functionality. The upgrade is to the Formula product. The company that developed Formula is changing its name to its name-sake, Managed Objects. The new version is Managed Objects 4.0. NAppMann will be moving through 4.0 to an even newer release, 4.5, but the engineers must perform a database upgrade in 4.0 to allow the 4.5 upgrade. The upgrade to 4.5 will occur on 1/13/09. Impacted Service/Application: NAppMan (NIH Application Manager) Impacted Users: During this time users will be unable to access NAppMan. Expected Resolution Time: 12:00 PM (noon) Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NAppMan is back up and running. The upgrade was successful.
12/29/2008 1:57:03 PM - EMIB BOSB3 SAN Hardware Replacement Maintenance
Description:   On Monday, 29 December from 6:00 PM to 6:30 PM, EMIB engineers will be performing a hardware replacement maintenance to address a bad drive on the BOSB3 SAN. No interruption in service or connectivity is expected to affect the servers located on the SAN. The servers and ICs that use the affected SAN are: -- NIHCESMLBX3 - NIDCR, OD, CIT, NINR, NCRR, CSR and NCMHD -- NIHCESMLBX5 - NIAID -- NIHCESMLBX6 - NHLBI and NIEHS -- NIHCESMLBX16 - NIAID, NCI, OD, NHLBI and NIEHS -- NIHCESPUB5 - Public Folder Connectivity could be affected -- NIHCESSMTP3 - None -- NIHHRSAMLBX - HRSA -- NIHHT03 - None Engineers will provide an update at the completion of the maintenance window. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The work to the EMIB SAN BOSB3 has been completed.
12/24/2008 1:21:29 PM - NIH Help Desk Holiday Hours on Friday, 26 December
Description:   Due to the Federal holiday on Friday, December 26, the NIH Help Desk will be open from 8:30 AM to 5:00 PM per normal holiday hours. The NIH Help Desk will resume normal business hours on Monday, December 29th. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  This is an initial and final notification.
12/20/2008 8:23:09 PM - Intermittent Power Outages in Fernwood Building
Description:   Fernwood Building is currently experiencing intermittent power outages. Property Management has been notified and they are working to resolve this issue. Further updates will be provided as they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
Resolution:  No further power outages have been experienced. Power is fully restored.
12/20/2008 11:12:40 AM - Operator Services Phone Outage
Description:   Currently the Operator Services number of 301-496-4000 is experiencing technical difficulties. Technicians are onsite working towards a resolution. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
Resolution:  As of 11:15 AM the Operator Services number of 301-496-4000 has been restored to service. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
12/20/2008 9:47:42 AM - Extended Outage of SharePoint Services
Description:   As of December 20, 2008 at 9:00 AM, the SharePoint maintenance has been completed. However, there have been some technical problems on the SharePoint Backend configuration which will impact Search, Excel Calculation Service and Infopath features. Engineers are currently working with Microsoft on a resolution. Updates will be provided once they are made available. Affected Services: SharePoint Search, Excel Calculation Service and Infopath Service. All other SharePoint features are intact. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
Resolution:  All services of the MOSS/SharePoint service are functioning correctly. The SharePoint service is re-indexing the SharePoint site and should be fully searchable at 9:30 pm.
12/20/2008 6:51:25 AM - NBS is Unavailable
Description:   As of 6:40 AM, the NBS system is unavailable. NIH users who attempt to access the system are receiving a "page cannot be displayed" error. CIT engineers have been notified of this issue, but there is currently no estimated time of resolution. Further updates will be provided as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NBS system has been restored to service.
12/19/2008 4:08:32 PM - Mail Delivery Problems for ORS.OD.NIH.GOV Domain
Description:   Several individuals have reported that email messages to NIH addresses ending in @ors.nih.gov are getting rejected at the sender's end. Senders will likely receive an NDR (Non-Delivery Receipts), generally stating that their server was not able to find a mail handler for the ors.od.nih.gov domain. Engineers are aware of this issue and have already taken steps to correct the issue. However, the problem may persist as the changes are propagated to other domains. Further updates will be provided as they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  This was an initial and final resolution.
12/18/2008 2:56:26 PM - Emergency Server Patching
Description:   EMIB will be patching the following servers at 10 p.m. tonight, December 18th for emergency security patch. MS08-078 (Critical): Security Update for Internet Explorer (960714) NIHADM3, NIHADM4, NIHADMRPT, NIHADMWEB, NIHADMWEB2 NIHPSS2 NIHEAS, NIHEAS2, NIHEASNDX Effected services include, Email archive, iforgotmypassword.nih.gov, password.nih.gov, Active Roles Server ADM is a redundant service so outage will be minimal. All other services will be unavailable for a maximum of 15 minutes. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Patching of all the servers have been completed successfully.
12/16/2008 2:11:35 PM - Emergency NED Restart - 2:15 p
Description:   It will be necessary to restart NED (https://ned.nih.gov/ned) at 2:15 p.m. Please complete or save any tasks you are currently working on and log off the system. Expected downtime is 20 minutes and we will notify you when the system is back online. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The emergency restart has been performed and NED (https://ned.nih.gov/ned) is back online.
12/15/2008 11:56:48 AM - NIH Exchange Server 4 Latency Issues
Description:   Currently, users with e-mail accounts on MLBX4 are experiencing issues accessing their e-mail through desktop clients and through E-mail Web Access due to a large e-mail queue. The following ICs may experience slow or inaccessibility of their mail accounts: FIC NCI NIAAA NIAID NIDA OD Engineers are aware of the issue and are monitoring the situation closely. Impacted Service/Application: NIH Exchange Mailbox 4 Impacted Users: FIC, NCI, NIAAA, NIAID, NIDA, and OD users with e-mail accounts on Mailbox 4 Expected Resolution Time: Unknown at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of December 15, 2008 at 1:14 AM the service for Exchange Server 4 has been restored. Engineers continue to monitor the situation. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
12/15/2008 10:13:26 AM - NED is Unavailable
Description:   At this time the NED (https://ned.nih.gov/ned) may be inaccessible to some users. Engineers are aware of this issue and are working towards a resolution. Additional information will be provided as it becomes available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
Resolution:  As of December 15, 2008 at 10:48 AM the NED system was brought back to service. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
12/12/2008 10:28:41 AM - NED is Unavailable
Description:   At this time the NED (https://ned.nih.gov/ned) is unavailable. Engineers are aware of this issue and are working towards a resolution. Additional information will be provided as it becomes available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
Resolution:  As of December 12, 2008 at 11:00 AM the NED service (https://ned.nih.gov/ned) was brought back online. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov.
12/11/2008 6:35:45 PM - BBSM Server Down
Description:   Currently, the BBSM Server is down. All wireless guests users will not be able to login through the NIHnet wireless network. Further updates will be provided as they are made available, there is no estimated time for a resolution. Impacted Users: All NIH wireless guests users Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.nit.nih.gov
Resolution:  As of 7:22 PM the BBSM server has returned to normal service. NIH guests users can now login through the NIHnet wireless network.
12/11/2008 1:50:11 PM - Remedy Services are Currently Unavailable
Description:   Currently, the Remedy service is unavailable. Web-submit tickets created through http://ithelpdesk.nih.gov/support are not able to process properly at this time. Engineers will be rolling back changes made to the Remedy services during last night’s weekly scheduled maintenance window to correct the issues. Further updates will be provided as they are made available. Impacted Service/Application: Remedy services Ticket Web-submit (http://ithelpdesk.nih.gov/support) Impacted Users: Customers who use the Remedy ticketing system. Customers attempting to create tickets via web-submit. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.nit.nih.gov.
Resolution:  The Remedy service is now available. The web-submit ticket form located at http://ithelpdesk.nih.gov/support is now processing tickets properly. If you continue to have problems with the Remedy service, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
12/9/2008 1:09:38 PM - NIH Integrated Services Center F5 Upgrade
Description:   On Wednesday December 10th, from 8 p.m. to 12 a.m. the NIH Integrated Services Center will perform a system upgrade in its Sterling location. The ISC will upgrade their F5 devices to ensure compliance with FIPS 140 mandates. On Sunday December 14th from 8 a.m. to 10 a.m., this upgrade will also be implemented in Building 12. In addition, the ISC will take the opportunity to begin phasing in the processes for the HSPD-12 user authentication and identity system. Impact: There is no expected impact to any ISC services, as a result of our existing redundant servers. ISC CALENDAR OF EVENTS To view this and other maintenance activities planned by the ISC, we encourage users to visit the ISC Calendar on the Portal, which can be located using the following links: https://my.nih.gov/portal/server.pt?open=512&objID=1055&PageID=1655925&cached=true&mode=2&userID=1931593 (NIH Login required.). Should you have any questions or concerns regarding this maintenance, please send your inquiries to NIH ISC Support.
Resolution:  The NIH Integrated Services Center F5 Upgrade maintenance has been successfully completed.
12/9/2008 7:52:36 AM - NBS Oracle Intermittent Access Issues
Description:   The NIH Help Desk has determined that currently there are intermittent access issues with NBS Oracle. NBS Management has been notified. Further information will be provided as we hear. Impacted Service/Application: NBS Oracle Impacted Users: NBS Oracle Users Expected Resolution Time: No estimated resolution at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The intermittent access regarding NBS Oracle has been resolved.
12/8/2008 3:42:40 PM - Emergency NED Restart
Description:   NED will be restarted in approximately 3:40 PM. Users should save any tasks they're currently working on and log off the system. Expected downtime is 20 minutes. Update will be provided once the NED is brought back to service. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of December 8, 2008 at 4:08 PM the NED service was brought back online. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
12/8/2008 2:16:06 PM - NIHnet Building 45 Opdiv DMZ Router Hardware Refresh Maintenance
Description:   On Saturday, December 13, 2008 at 10:00 AM - 6:00 PM EST, NIHnet engineers will perform a hardware refresh of the Building 45 OpDiv DMZ Router. Impact: Please note that the NIHnet Building 45 OpDiv DMZ Router Hardware Technology Refresh Maintenance has been assessed with a Possible Service Affecting-Low (PSA-Low) impact. Specifically, the OpDiv traffic that is currently traversing the Building 12 OpDiv path will be shifted to the Building 45 OpDiv path during this maintenance to verify operation of the newly upgraded Building 45 Opdiv router. Upon completion of this maintenance activity, traffic will remain on the Building 45 OpDiv path for continued evaluation and monitoring of new hardware. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The change management request "NIHnet Building 45 Opdiv DMZ Router Hardware Technology Refresh Maintenance" has successfully been completed.
12/5/2008 2:31:51 PM - Reboot of NIHCESMLBX2
Description:   On Saturday December 6th, 2008 at 9:00 PM, there will be a reboot of the NIHCESMLBX2 server. An authentication method issue with some mobile devices authenticating to the server has been found. This seems to have occurred during the last patching window and requires a reset to complete the fix. Affected Users: This will affect NINDS & NIMH users with mailboxes on NIHCESMLBX2. Mailboxes will be unavailable during the downtime. Expected time of Resolution: Downtime is expected to last approximately 10 minutes. Updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NIHCESMLBX2 server reboot has been completed successfully.
12/5/2008 1:59:48 PM - NIH Web Meeting Maintenance
Description:   NIH Web Meeting (aka "Connect", formerly "Breeze") services will be restarted in succession starting Saturday, December 6th at 6:30am. There is no expected downtime and all connections should fail over to redundant servers. Work is expected to complete by 7:00am. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIH Web Meeting maintenance has been completed and all services are running.
12/5/2008 10:55:10 AM - NED System Inaccessibility
Description:   The NED system is currently unavailable. Engineers are aware of this issue and are working towards a resolution. Updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of December 5, 2008 at 11:26 AM the NED System Inaccessibility issues were successfully resolved. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
12/4/2008 12:07:55 PM - Issues Communicating with AOL Contacts using OCS
Description:   Currently, users of the Office Communicator System that are enabled for public IM connectivity are having issues communicating with AOL contacts using Office Communicator. Engineers are aware of the situation and believe the problem to originate on AOL's gateway servers. They continue to monitor the situation and will provide updates as they are made available Impacted Service/Application: OCS to AIM communication Impacted Users: OCS users attempt to communicate with AOL contacts. Expected Resolution Time: Unknown at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  At 12:18 PM, service between OCS and AOL Instant Messenger was restored. OCS users should now be able to communicate normally with their AOL contacts.
12/4/2008 11:33:34 AM - NED is currently unavailable
Description:   Currently there is an availabilty issue with NED and engineers are currently investigating. More information will be provided as it becomes available. We apologize for the inconvenience. Impacted Service/Application: NIH Enterprise Directory Impacted Users: Any user attempting to use NED Expected Resolution Time: No estimated end time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NED issue has been resolved, all services have been restored.
12/3/2008 12:33:48 PM - Building 10 Network Connectivity Issues
Description:   Currently, Building 10 is experiencing network connectivity issues. NIHnet Engineers are aware of this issue and are working towards a resolution. Further updates will be provided as they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Building 10 connectivity issues has been resolved. All network services have been restored
12/3/2008 10:56:03 AM - ITAS PR 17.0 Release
Description:   ITAS is scheduled to release a new version, PR 17.0, to production on Tuesday, December 9, 2008, from 6:00PM - 8:00PM. During the deployment of this release to production, ITAS will not be available. We apologize for any inconvenience this may cause you. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The maintenance was successfully completed within requested time frame.
12/2/2008 10:54:57 AM - NCI Servere Latency
Description:   NCI is receiving severe latency issues. Engineers are working to resolve this issue. Impacted Service/Application: MLBX10 and MLBX11 Impacted Users: NCI Expected Resolution Time: No estimated resolution at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Latency problems experienced by NCI customers when accessing email have been resolved.
12/2/2008 10:17:03 AM - VPN Connectivity Issue
Description:   There was a network interruption that may have caused VPN users to lose connection to NIHnet.
Resolution:  Users will need to reboot to regain connection to VPN.
11/24/2008 3:46:50 PM - Sporadic Periods of Remedy Latency
Description:   The current CIT Remedy system is experiencing ongoing sporadic periods of latency, sometimes as many as three or four per day. There are multiple causes for this latency: 1. There is an issue with the Online Ticket Submission form that sometimes causes latency. A fix for this issue is expected to go production by December 5th. 2. The ticketing system application on the Remedy system is old, inefficient and in need of replacement. Once the new system is rolled out in mid-March, this will be corrected. 3. The ticketing system hardware is being used at a higher capacity than was planned. Again, once the new system is rolled out in mid-March, this will be corrected. The CIT Support Technologies Group continues to closely monitor the service to quickly resolve these latency issues as soon as they occur. Typically, these periods of latency are identified immediately and last no more than 3 to 5 minutes. Thanks for your patience. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  This Hot News has been resolved, due tomorrow's new Remedy rollout.
11/24/2008 10:56:52 AM - SSL Certificate Errors
Description:   The NIH Help Desk has been receiving reports that some customers have been receiving errors regarding expired SSL Certificates when accessing some NIH websites and certain applications, including Microsoft Office Communicator and Microsoft Entourage 2004/2008. This is due to expired intermediate certificates. To resolve this issue, customers will need to download and install the new intermediate certificates. Note that this must be installed on all client machines, including Macintosh and Windows systems. For more information, please visit the following OCIO PKI FAQ page: https://ocio.nih.gov/pki/PKI_TLSchain.htm The newly renewed intermediate certificate can be downloaded and installed from the above page by selecting the Binary Encoded Chain (IIS 5.0, IIS 6.0): https://ocio.nih.gov/pki/PKI_files/ACES-PKCS7-DER-SSL-X6-A4.p7b. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  New certificates have been applied to those customers who contacted the NIH Help Desk regarding the issue.
11/23/2008 1:19:27 PM - eRA Common Webservice
Description:   Event Details/Description: Currently users are having connectivity issues with eRA Commons endpoints which are Service Affecting. Engineers are currently working towards a resolution. There is no estimated resolution time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of November 24, 2008 the eRA Common Webservice issue was successfully resolved. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
11/23/2008 1:16:49 AM - SILK and Web Sponsor Unavailable
Description:   As of 12:55 AM, the SILK and Web Sponsor websites, (silk.nih.gov and websponsor.cit.nih.gov) are unavailable to NIH users. Users are receiving "Server Error 500" warnings when trying to access the sites. CIT engineers have been notified of the issue, but there is currently no estimated time of resolution. Further updates will be provided as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The Silk and Web Sponsor websites have returned to normal service and are available to NIH users.
11/20/2008 6:54:08 AM - Sterling Data Center Network Event
Description:   Beginning at 6:00 AM, the Qwest Sterling Data Center has been experiencing a network event that may have impacted Hosting Services. Some NIH customers may experience latency while trying to access applications hosted in the Sterling facility. Further updates will be sent as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  At 9:50 AM on 20 November, Qwest Hosting Services replaced the affected card in the Qwest owned and maintained Center Router 2. During the emergency maintenance, customers may have experienced latency to assets hosted in the Sterling Data Center. Latency issues should be resolved at this time. If you are still experiencing issues with assets hosted in the Sterling Data Center, please contact the NIH Help Desk at 301-496-4357 or visit us online at http://ithelpdesk.nih.gov.
11/19/2008 10:08:56 AM - NBS Oracle Intermittent Login Problems
Description:   It seems that NBS Oracle is having intermittent problems allowing users to log in. Users that are already in the system will not have problems, but users that are trying to log in will. The NBS Management team is currently working on the issue. There currently is no estimated time for resolution. Further updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NBS Oracle system was restored to service at 11:15 AM.
11/17/2008 7:46:15 AM - Problem Accessing Data Sets From Wylbur
Description:   Users are currently unable to access data sets from Wylbur. Engineers are aware of this issue, and are working on a resolution. Tentatively engineers are anticipating the issue may take until Tuesday until it's completely resolved. Please use EDSUTIL program as an alternative until the issue has been resolved. Further updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of November 19, 2008 at 10:00 AM the issue accessing data sets from Wylbur has been successfully resolved. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
11/12/2008 5:11:54 PM - Building 10 Emergency Generator Systems Test
Description:   Description: On Saturday, November 15, 2008 at 7:30 AM - 10:00 AM EST, ORF facility engineers will conduct the monthly Emergency Generator Systems Test in Building 10 and the ACRF facilities. Additionally, ORF facility engineers will conduct the monthly Emergency Generator Systems Test in the Hatfield Clinical Research Center from 10:30 AM to 12:30 PM. Impact: The Building 10 Emergency Generator Systems Test Maintenance activity is not expected to impact the Building 10, ACRF, or Clinical Research Center facilities' NIHnet data network infrastructure equipment or NIHnet connectivity outside of Building 10 because all Building 10 Core, Distribution, and Access data network devices are supported by sufficient UPS and/or generator back-up power. However, a small percentage of individual IC networks and NIHnet Wireless Access Units (APs) will be impacted at various locations within Building 10 and ACRF facilities due to the use of commercial power as a sole power source. In addition, CIT / DNST Personnel will be onsite during and after the completion of the Building 10 Emergency Generator Systems Test Maintenance activity to ensure the complete restoration of voice and NIHnet data network infrastructure services. If you have any questions Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or visit us online at http://ithelpdesk.nih.gov.
Resolution:  As of 11:32 AM the Emergency Generator Systems Test in the Hatfield Clinical Research Center has been successfully completed. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
11/12/2008 10:35:49 AM - Issue with calling T-Mobile Cellular Devices
Description:   There is currently a problem calling T-Mobile cellular devices from NIH land lines. When the call is initiated from an NIH telephone, the T-Mobile customer cannot hear the NIH caller. Calls initiated from T-Mobile cellular devices are working fine. Engineers are aware of this issue and are working towards a resolution. Updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Repairs between T-Mobile and Verizon circuits have been completed. T-Mobile cell phone service has been restored and T-mobile subscriber can now receive calls originating from NIH numbers.
11/8/2008 7:49:38 AM - NBS is Unavailable Via NIH Portal
Description:   The NBS applications are currently inaccessible from the NIH Portal. NIH users are receiving error messages when attempting to access NBS Communities from the NIH Portal window. CIT engineers have been notified of the issue and are working to resolve it as soon as possible. There is currently no estimated time of resolution. Further updates will be sent as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Issues with NBS applications being inaccessible from NIH Portal have been resolved.
11/6/2008 3:45:56 PM - TESTING!!! Network Outage in Fernwood
Description:   TESTING!!! There is currently a network outage in the Fernwood building. Engineers are aware of the issue and are working to resolve the problem as soon as possible. Further updates will be provided
Resolution:  TEST ONLY -- Please disregard The Fernwood network has been restored to service.
11/5/2008 11:21:38 PM - Automatic Deprovisioning of AD Accounts
Description:   Wednesday, November 12, EMIB will be implementing the automatic deprovisioning of AD accounts marked as Secondary. The rule for Secondary account creation is the account must map to an active NED ID. We will be syncing with NED and any active AD Secondary accounts found with inactive NED records will be disabled and moved to _Inactive. Any active AD Secondary accounts found without NED IDs will also be disabled and moved to _Inactive. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Automatic deprovisioning of AD accounts was successfully completed.
11/5/2008 2:48:10 PM - NIH Login Encryption Key Rollout
Description:   On Wednesday, Nov 5th at 6:15 PM, NIH Login technicians may need to roll the NIH Login encryption keys to resolve an on-going outage impacting NBS. This plan will be carried out only if the technicians are unable to restore service using less invasive measures. However if the technicians do roll keys, please monitor your applications as in the past this has required some restarts for some applications. Further updates will be provided as they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The encryption key rollout was completed and the issues with the NBS system were resolved.
11/5/2008 2:08:59 PM - NIH ADM Server Maintenance
Description:   Starting at 02:00 AM on Thursday November 6th, 2008, NIHADM3 will be unavailable until 06:30 AM. ITPro's that use the website https://adm.nih.gov will still be able to connect and operate normally, although, they may have to reconnect to the service at 02:00. For those that are using the ADM console and are connecting directly to NIHADM3, please reconnect to NIHADM4. If necessary the steps to reconnect can be found at the following URL: https://isdp.nih.gov/openaccess/admmmc/Installation_for_the_ADM__6.0.4_console.doc Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The scheduled maintenance of NIHADM3 has been successfully completed.
11/5/2008 7:13:27 AM - NBS Accessibility issues
Description:   The NBS system is currently experiencing some technical difficulties. Engineers are aware of this issue and are working towards a resolution. Impacted Service/Application: NBS Oracle, PRISM or GELCO Further updates will be provided as they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NBS system was restored to service as of 7:15 PM on Wednesday, November 5.
11/4/2008 10:10:26 AM - NIH Portal Maintenance on Friday, 11/7/2008
Description:   On Friday, November 7, 2008 from 7:00 PM to 8:00 PM, NIH Portal administrators will be conducting routine system maintenance. During this maintenance window, there is a possibility that the NIH Portal will become unavailable. Any interruptions in service are expected to be brief. Please plan your access to the NIH Portal and any hosted applications or files accordingly. An update will be provided at the conclusion of the maintenance window. Impacted Service/Application: NIH Portal Impacted Users: Any users attempting to use the NIH Portal during the maintenance window. Expected Resolution Time: 11/7/2008, 8:00 PM. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of November 7, 2008 at 7:54 PM, the testing was successfully completed and NIH portal is functioning as normal.
11/3/2008 9:24:52 AM - Titan System Inaccessible
Description:   We have lost all network connectivity to Titan. This will effect connectivity to all applications running on Titan such as the ADB, DB2, and Shadow. Engineers are currently working to determine the cause and get it resolved as soon as possible. Further updates will be provided as they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of 9:27 AM the connectivity issues in which Titan was experiencing has been resolved. If you have any questions please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
10/31/2008 1:14:14 PM - NSC Building Water Shut-down
Description:   Water will be shut-off in the NSC building, Sunday night at 9:00pm. This will affect the NIDA Server Room A/C unit and require that the NIDA Network be shutdown due to the absence of proper cooling. So Sunday night at 8:00pm the NIDA Network will be shutdown and then returned to normal operations at 6:00am Monday morning. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIDA servers have been powered on and are now fully operational.
10/30/2008 9:42:22 AM - NIHCESMLBX15 Memory Problems
Description:   NIH engineers are currently monitoring a developing situation on the NIHCESMLBX15 Exchange server. The Exchange server is currently experiencing memory issues. Engineers are attempting corrective actions to restore normal operating conditions on the server. Users who are using POP and IMAP clients will be unable to access their e-mail accounts while the actions are being undertaken. There is a high possibility that engineers will need to reboot the server to restore full functionality and service. Further updates will be provided as they are made available. Impacted Service/Application: NIHCESMLBX15 Impacted Users: NLM users and other Exchange accounts that are housed on MLBX15. Expected Resolution Time: Unknown at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  At 10:33 AM, NIH engineers have successfully rebooted the NIHCESMLBX15 Exchange server and have restored all affected services for users. Users will now be able to access their e-mail accounts hosted on the Exchange server. If users are still having troubles accessing their e-mail accounts, please contact the NIH Help Desk for assistance.
10/30/2008 8:15:06 AM - Remedy Server Patching, Saturday November 8, 8:00 PM
Description:   On Saturday, November 8th, the Remedy team will be patching the Remedy production server. At 8:00 PM, the server will be taken offline for approximately 3 hours to apply the patches. A follow-up Hot News will be sent once patching has been completed. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of November 8, 2008 at 9:32 PM the Remedy team has successfully completed the patching to the Remedy server. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
10/29/2008 1:04:15 PM - SecureEmail.nih.gov is Currently Experiencing Issues
Description:   The SecureEmail.nih.gov website is currently experiencing an issue sending notifications about new deliveries. The notices are being queued. CIT engineers are working to get this problem resolved as soon as possible. Packages are still able to be created and opened via the website. This affects all users of that use this service. Further updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Issues with SecureEmail.nih.gov have been resolved.
10/28/2008 10:54:10 PM - NIH Login Implementation In NAppMan
Description:   On Wednesday, October 29, 2008, NAppMan will be unavailable between the hours of 7AM to 10 AM due to several changes being made to the NAppMan environment. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of October 29, 2008 at 11:10 AM the NIH Login Implementation in NAppMan maintenance was successfully completed. If you have any questions please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
10/27/2008 10:43:25 AM - ITAS Scheduled Maintenance
Description:   ITAS is scheduled for web agent upgrade, on Tuesday, Oct 28 from 6:00PM - 7:00PM. The system will not be available during that time. We apologize for any inconvenience this may cause you. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  ITAS Maintenance was completed successfully.
10/25/2008 3:45:24 PM - Sharepoint Service Emergency Maintenance
Description:   Currently, engineers are working to resolve an issue with the NIH SharePoint Services. To resolve the problems there is a high possibility that the SharePoint Services will need to be rebooted, causing users to lose connection to any SharePoint sites or services. Further updates will be provided as they are made available. Impacted Service/Application: SharePoint services Impacted Users: Any users attempting to use an NIH SharePoint site. Expected Resolution Time: Unknown at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Engineers have completed their work on the NIH SharePoint Service. No reboot was necessary and all SharePoint sites are available for access.
10/24/2008 10:38:27 PM - Performance Alerts for NIH Login, NEES, ITAS, and NBS
Description:   Due to tonight's scheduled security patching, users of the following CIT services may experience degraded performance: ITAS, NBS, NIH Portal, NIH Login, nVision, and NIDB. These systems are currently accessible, but users may experience slow response times or unusual behavior. CIT engineers are aware of the issues and are working to resolve them. There is no estimated time of resolution. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The alerts for the affected applications have cleared and all applications appear to be functioning normally.
10/24/2008 10:24:40 PM - Helix System Unavailable
Description:   The Helix System is currently unavailable. NIH users are unable to login to the Helix at the present time. CIT technical staff are working with the vendor to diagnose the problem, but there is currently no estimated time of resolution. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of midnight, Helix has been rebooted and is available to users.
10/24/2008 9:55:18 PM - ITAS emergency maintenance WINDOWS - critical security patches
Description:   ITAS is scheduled for critical security patches on Saturday, Oct 25, from 8:00AM - 9:00AM. The system will not be available during that time. We apologize for any inconvenience this may cause you. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of October 25, 2008 at 8:42 AM the ITAS emergency maintenance has been successfully completed. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
10/24/2008 9:59:48 AM - Password Server Emergency Security Patching
Description:   To implement an emergency security patch, engineers will be patching the iforgormypassword.nih.gov and password.nih.gov servers today, October 24th between 11:45 AM and 12:00 Noon. These services will NOT be available during this maintenance window for approximately 5-10 minutes. Impacted Service/Application: iforgotmypassword.nih.gov password.nih.gov Impacted Users: Users attempting to access these websites during the maintenance window. Expected Resolution Time: 12:00 Noon Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The iforgotmypassword.nih.gov and password.nih.gov servers have been patched and are now available for all users.
10/23/2008 10:12:06 AM - Nihadm4 Reboot
Description:   Nihadm4 will be rebooted at 10:15 to deploy a patch. This will not affect customers using https://adm.nih.gov. Anyone connecting directly to nihadm4.nih.gov with the ADM console will just need to reconnect. The outage will be no longer than 5 minutes. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The Reboot was successful 5 minutes after it started.
10/22/2008 3:13:23 PM - Biowulf System Issue
Description:   The Biowulf system is currently experiencing a problem that makes the system inaccessible to users. Members of the Helix systems group are investigating the problem and hope to have it resolved as soon as possible. Updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of October 22, 2008 at 3:32 PM the problem which Biowulf was experiencing has been successfully resolved. The Biowulf head node is now accessible to users. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
10/22/2008 11:31:13 AM - NIHEXTERNALDC Issues
Description:   A domain controller in the nihnext.nih.gov external forest has suffered a catastrophic hardware failure and will need to be rebuilt. There is no current time of resolution. Updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of October 29, 2008 at 8:00 AM, the NIHEXTERNALDC Domain Controller was successfully rebuilt and brought back to production. If you have any questions please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
10/20/2008 4:40:34 PM - Fernwood Power Outage
Description:   Parts of the Fernwood Buliding is currently experiencing a power outage; it appears that only lighting is currently affected. Engineers are currently working towards a resolution. Further updates will be provided once they are available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Power has been completely restored.
10/19/2008 10:55:29 PM - Telephone Outage CRC Building 4th and 9th Floors
Description:   Currently there is a telephone outage affecting the CRC building on floors 4 and 9. Technicians have been dispatched and are working towards a resolution. Currently there is no estimated time of resolution. Updates will be posted as soon as they are available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of October 20, 2008 at 9:25 AM the telephone outage on the 4th and 9th floors of the CRC building has been successfully restored to service. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
10/17/2008 4:31:09 PM - Helix System Emergency Maintenance
Description:   The Helix system will be unavailable to users due to emergency system maintenance starting at between 4:30 and 5:30 this afternoon. It is anticipated that the maintenance will last up to 2 hours. Users who are either logged into the system or running jobs have been notified of the expected service interruption. Impacted Service/Application: Helix Impacted Users: Helix Users Expected Resolution Time: Between 6:30 PM and 7:30 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The Helix System has been restored to service in a degraded mode.
10/15/2008 11:29:53 AM - NIHCESMLBX15 Server Reset
Description:   Exchange server NIHCESMLBX15 is exhibiting symptoms of a degrading condition and will be reset at 11:35 AM. Updates will be provided once they are made available. Impacted Service/Application: Exchange Mailbox 15 Impacted Users: NLM Expected Resolution Time: Unknown at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  At 12:14 PM, NIHCESMLBX15 was restored to service and all mailboxes are now available. Engineers continue to investigate the root cause of the problem and will provide updates as they are available.
10/15/2008 4:21:50 AM - NED Service is Unavailable
Description:   The NIH Enterprise Directory website (ned.nih.gov) is currently unavailable. NIH users are unable to access the website. There is currently no estimated time of resolution. Further updates will be sent as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NED website has been restored to service.
10/11/2008 1:51:19 PM - Baltimore Network Outage
Description:   NIDA, NHGRI, NIA, and CIT/DCSS users at Bayview Hospital Center, Harbor Hospital Center, and Holibird Hospital Center in Baltimore may have experienced a temporary loss of service due to a network outage that lasted approximate 3 minutes, starting at 12:50pm. Impacted Service/Application: Network Resolution Time: Date: October 11, 2008 Time: 12:53 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  At 12:53 PM the temporary network outage which NIDA, NHGRI, NIA, and CIT/DCSS users at Bayview Hospital Center, Harbor Hospital Center, and Holibird Hospital Center in Baltimore was successfully resolved.
10/10/2008 9:07:35 AM - NED Processing Delays
Description:   The NED team has determined that there is a delay processing registrations and updates. Users may experience delays seeing updates applied and actions executed. NED is currently available. Engineers are working to resolve this issue. Expected Resolution Time: Unknown, Updates will be provided as information becomes available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The issue was resolved. No root cause has been received.
10/9/2008 1:32:48 PM - NED is Unavailable
Description:   NED is currently unavailable to users. Engineers are working on a resolution. Impacted Service/Application: NED Service. Impacted Users: NIH users. Expected Resolution Time: Unknown, Updates will be provided as information becomes available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The issue with NED has been resolved. NED is now available.
10/9/2008 11:36:20 AM - NED - AD Sync Agreement Issues
Description:   The NED - AD sync agreement is blanking out some AD account last names. EMIB is currently researching why and will be fixing this as soon as possible. User account access is unaffected by this issue. Impacted Service/Application: NED Expected Resolution Time: Unknown Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  All recent AD data changes have been corrected.
10/9/2008 9:18:45 AM - Helix System Issue
Description:   The Helix system is currently experiencing a problem. Administrators are investigating the problem and hope to have it resolved as soon as possible. Impacted Service/Applications: Users may be prevented from accessing the system. Impacted Users: Helix users. Expected Resolution Time: Unknown at this time. Update will be provided as it becomes available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The Helix system is back online and fully functional.
10/8/2008 12:05:17 PM - NIH IRT Server Maintenance
Description:   The NIH IRT will be performing server maintenance this weekend, October 11 & 12. The services listed below will be unavailable starting at 8:00 AM on Saturday October 11th. All maintenance should be complete by 5:00 PM Sunday October 12th. Updates will be provided once they are made available. Impacted Service/Application: OCIO web server (ocio.nih.gov) SARA/Nessus self scanners Gideon Appscan Expected Resolution Time: Date: October 12, 2008 Time: 5:00 PM Please send any questions or concerns to the IRT at irt@mail.nih.gov.
Resolution:  Time: 8:34 PM The maintenance has been successfully completed.
10/6/2008 11:50:32 AM - NED Issue
Description:   NED is currently experiencing slowness issues. It is possible that you will be unable to access the system. Engineers are currently working on a resolution and updates will be provided as information becomes available. Impacted services: NED Expected time of resolution: Unkown at this time Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  At 1:14 PM the issue which NED was experiencing has been resolved. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
10/3/2008 5:14:12 PM - SharePoint SQL Upgrade Maintenance
Description:   The Hosting Services Branch will be upgrading our SharePoint Database infrastructure on Friday 10/3/2008 starting at 10:00PM EST. The entire upgrade process should take about three hours, during this time the SharePoint services will intermittently be unavailable from 10:00PM to 1:00AM EST. Please be advised that all users should refrain from adding content to their SharePoint site during this time. The infrastructure upgrade will significantly improve SharePoint content read/write performance and handle the increase capacity of SharePoint users. Impacted Service/Application: SharePoint Database Impacted Users: All Sharepoint users that have sites hosted at CIT/HSB. Expected Resolution Time: 1:00 AM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The SharePoint SQL Server infrastructure upgrade has been successfully completed. Thank you for your patience.
10/3/2008 11:41:20 AM - 6701 Rockledge Telephone Outage
Description:   An outage has been reported at 6701 Rockledge DR. There are at least 48 telephone lines are without service due to water damage. There is 1 technician on site accessing the damage and working on resolving the issue. Further updates will be provided once they are made available. Impacted Service/Application: Telephone Service Impacted Users: CSR Expected Resolution Time: Unknown at this time Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of Friday October 3, 2008 at 3:15 PM all telephone service in the 6701 Rockledge building was restored. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
10/3/2008 11:41:11 AM - Building 49 Telephone Outage
Description:   An outage has been reported at Bldg 49, floors 1-5. It is unknown how many telephone lines are without service due to water damage. There are 2 technicians on site accessing the damage and working on resolving the issue. Impacted Service/Application: Telephone Service Impacted Users: NICHD, NIMH, NINDS, NEI, NCI, NIDCR, NHGRI, ORS and DNST users in bldg 49. Expected Resolution Time: Unknown at this time Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  All telephone service has been restored to building 49.
10/1/2008 9:48:10 AM - HHS Learning Portal Issue
Description:   NIH users are currently experiencing problems in registering for Online Training like Alternative Dispute Resolution, NIH Environmental Management System Awareness Training and other online training through the HHS Learning Portal (Learning Management System). The issue has been reported to the appropriate staff and they are currently working in resolving it. Additional information will be provided once the issue has been resolved. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NIH users can now have access to Online Training like Alternative Dispute Resolution, NIH Environmental Management System Awareness Training and other online trainings. The issue has been resolved. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
9/30/2008 9:19:08 PM - Fisher Lane & Twinbrook Pkway Experiencing Power Outages
Description:   Due to the storm 5625 & 5635 Fisher Lane is experiencing a partial power outage. The 12735 Twinbrook Parkway building has also been affected by the storm and has no power at this time. Pepco has been notified on both of these issues and is working towards restoring power to these building. Currently there is no estimated time of resolution. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Power was restored at 11:48 PM. All network devices have returned to normal service.
9/30/2008 10:44:31 AM - Emergency IPL of Titan System 9
Description:   The Titan System 9 was IPL'ed to correct issues with DB2 and SHADOW (web) services. At this time, all services have been restored. Impacted Service/Application: DB2 and SHADOW (web) services Impacted Users: Users of following areas: DWQuery Budget & Finance DWQuery Research Contracts & Grants nVision Balance of Accounts - Drill to Detail Only Budget Tracking DWAnalyze Budget & Finance - Drill to Detail Only Expected Resolution Time: 10:40 AM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  This was the initial and final notice.
9/30/2008 9:07:37 AM - Power Failure at the Parklawn Building.
Description:   A power failure has occurred at the Parklawn Building. The C-Wing, Headhouse and parts of the North B-Wing are currently without power. All workers of the affected areas are not expected to report to work today. If you have due dates or essential work that must be completed today, contact your supervisor and make arrangements to work at home or be relocated to office space that has power. Impacted Service/Application: Internet connectivity. Impacted Users: HRSA users in Parklawn Expected Resolution Time: Additional information will be provided when it comes available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of 9:15 PM, power was restored to the Parklawn Building. The building will be open and fully operational on Wednesday, October 1.
9/28/2008 10:30:07 AM - NIH Fellows Account Issue
Description:   There are a number of NIH Fellows whose NED records were inadvertently deactivated and their Active Directory accounts were disabled. Engineers are working to remedy the situation. For those needing immediate assistance, please contact your Administrative Office to have the NED record re-activated, and then contact the NIH Help Desk to have the Active Directory account re-enabled. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NIH Fellows Account Issue has been resolved.
9/26/2008 10:26:40 PM - NIHnet CIT Fernwood-6500-3NE Switch IOS/Memory Upgrade
Description:   On Friday, October 17, 2008 at 4:30am - 6:00am ET, NIHnet engineers will complete an IOS and memory upgrade of Fernwood-6500-3NE, followed by the installation of several new 10/100/1000 PoE line-card modules. Impact: Please note this NIHnet CIT Fernwood-6500-3NE Switch IOS/Memory Upgrade and 10/100/1000 PoE Module Installation Maintenance activity has been assessed with a Service Affecting (SA) impact. Specifically, 3rd floor NE Fernwood users and services connected through FERNWOOD-6500-3NE will experience a loss of connectivity during the first 30 minutes of this one hour maintenance activity. This includes Aspect management network connections. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIHnet CIT Fernwood-6500-3NE Switch IOS/Memory Upgrade has been successfully completed.
9/26/2008 6:45:27 AM - NEES Service Outage
Description:   The NIH NEES service is currently unavailable due to an unscheduled system outage. NIH users are currently unable to access the NEES website. CIT staff are aware of the issue, but there is currently no estimated time of resolution. Further updates will be sent as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  At 8:03 AM Service to NEES was restored.
9/24/2008 3:55:29 PM - NIHnet Internet DMZ Routing Optimization Maintenance
Description:   On Saturday, September 27, 2008 at 10:30am - 1:30pm ET NIHnet engineers will perform a proactive NIHnet Internet Service routing scheme optimization maintenance activity on the Building 12 and Fernwood outside DMZ routers as a means to reduce the overall size of the Internet routing table as received (announced) by Sprint and Level(3). The NIHnet Internet DMZ Routing Optimization Maintenance activity has been given a Possible Service Affecting - Low (PSA-Low) probability impact assessment for all data network traffic traversing the NIHnet Internet DMZ. This low impact assessment was determined based on the fully redundant design of the NIHnet Internet Service such that traffic between NIH and the Internet will be systematically shifted from one DMZ path to other before router configuration changes are made to each non-active path. Additionally, when the new Internet DMZ outside router configurations are activated during the first 30 minutes of the three-hour maintenance window, there is a very low probability for disruption to NIH - Internet data network connectivity with only a minimal amount of packet transit delay expected as data traffic is shifted from one Internet DMZ path to a redundant DMZ path. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NIHnet Internet DMZ Routing Optimization Maintenance was completed successfully with out any complications.
9/22/2008 4:35:48 PM - NIHnet OpDiv DMZ Routing Optimization and Path Failover Maint.
Description:   On Thursday, September 25, 2008 at 5:30pm - 8:30pm ET NIHnet engineers will restore the redundant path connectivity for the NIHnet OpDiv DMZ and optimize the routing scheme as a means to provide improved path failover capabilities between the Building 12 and Building 45 NIHnet OpDiv DMZ network paths. The NIHnet OpDiv DMZ Routing Optimization and Path Failover Maintenance activity has been given a Possible Service Affecting - Low (PSA-Low) probability impact assessment for all data network traffic traversing the NIHnet OpDiv DMZ. Specifically, when the data network connectivity between NIHnet and OpDiv network peers is returned to a redundant Building 12 and Building 45 dual-path DMZ architecture, there is a very low probability for disruption to NIHnet - HHSnet OpDiv data network connectivity and only a minimal amount of packet transit delay is expected as data traffic is shifted from the secondary DMZ path back to the primary OpDiv DMZ path. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NIHnet Internet DMZ Routing Optimization Maintenance was completed successfully without any complications.
9/20/2008 1:21:49 AM - NIH Login and NEES Service Interruption
Description:   As of Saturday, September 20 at 1:00 AM, NIH Login and the NEES application are unavailable. Notifications will be sent when the applications are restored to service, but there is currently no estimated time of repair. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NEES, NIH Login, and ITAS services are all functioning normally at this time.
9/18/2008 9:17:56 AM - Network Outage on 10th Floor, Democracy 2
Description:   Currently, users on the 10th floor of Democracy 2 are unable to access the NIHnet. Engineers are aware of the issue and are on site and working to correct the problem as soon as possible. Further updates will be provided as they are made available. Impacted Service/Application: Network access and network-dependant resources. Impacted Users: Users located on the 10th floor of Democracy 2 Expected Resolution Time: Unknown at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  All affected devices have been restored and are operating normally at this time.
9/15/2008 8:44:59 AM - 5 Research Court Telephone Outage
Description:   Currently, customers in 5 Research Court are experiencing a telephone outage. Approximately 175 users have been affected. Technicians have been dispatched to correct the problem. Further updates will be provided as they are made available. Impacted Service/Application: Telephones at 5 Research Court Impacted Users: 175 phone lines for the following IC's: NCI, NIDCD, NIAMS, NHLBI, OD/ORF, OD/ORS. Expected Resolution Time: No current estimated time of resolution. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of September 15, 2008 at 11:00 AM telephone service in 5 Research Court was successfully restored. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
9/13/2008 8:12:05 AM - Building 10B Electrical Maintenance
Description:   On Saturday, September 13 from 6:00 AM until 11:00 AM ORF will be conducting an electrical maintenance activity in the Second floor Cafe/Kitchen of Building 10B. This scheduled maintenance is currently impacting NIHnet, FACnet, and wireless connectivity for Building 10 users from the following ICs: NIAAA, OD/ORS, NEI, NIAMS, NINDS, and NIEHS. Further updates will be sent when the maintenance is completed. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of Saturday, September 13 2008 at 2:10 PM all devices impacted by the Building 10B Electrical Maintenance have been fully restored. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
9/12/2008 12:51:35 PM - CIT's Pilot Wiki Service Outage
Description:   CIT's Wiki Service Pilot Project server (kiwi.nih.gov) experienced a hardware failure this morning. Technicians are in the process of restoring the service now. All wikis hosted on this server are unavailable. Individual wiki owners have been notified. Impacted Service/Application: Wiki Service Pilot Project server (http://kiwi.nih.gov) Impacted Users: Users accessing wiki's hosted on http://kiwi.nih.gov Expected Resolution Time: Friday, 12-Sep-2008 3:00 pm Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Time: 4:30PM CIT's Wiki Service Pilot Project server has returned to normal service and all wikis are available once again as of 4:30 pm this afternoon. Individual wiki owners have been notified regarding the status.
9/12/2008 6:28:05 AM - Executive Boulevard Intermittent Wireless Connectivity
Description:   As of 5:50 AM, wireless network devices in the 6100 Executive Boulevard building have been experiencing intermittent connectivity issues. Connectivity is currently impacted for Executive Boulevard users from NICHD and OD. Network engineers are currently investigating the issue, but there is no estimated time of resolution. Further updates will be sent as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of September 12, 2008 at 10:04 AM the intermittent wireless connectivity issues in the 6100 Executive Boulevard building have been resolved. If you continue to have intermittent wireless connectivity issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
9/9/2008 4:01:41 PM - Building 13 Telecom Closet 213 Maintenance
Description:   Event Details: CIT will be performing work in the Telecom closet 213 on the 2nd floor of Building 13 during normal business hours beginning on Wednesday, 9/10/08 and ending on Tuesday, 9/16/08. Users may experience phone-related issues from anywhere between 5 and 15 minutes. If they experience any issues that extend past this period, they should report them to the ASF by dialing 611; Verizon will have prior knowledge of the event. Impacted Service/Application: Telephones Impacted Users: Users on the 2nd floor of Building 13. Expected Resolution Time: Tuesday, 9/16/2008, 4 PM. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Time: 3:00PM Engineers have successfully completed work on closet 213 in Building 13 as of 3:00pm this afternoon.
9/9/2008 11:17:06 AM - Building 37 Telecommunications Outage
Description:   Currently, customers in Building 37 are experiencing a telecommunications outage as a result of a planned power outage performed by building maintenance engineers. Technicians are on site to repair the affected telecommunications lines. There is no current estimated time to repair and updates will be provided as they are made available. Impacted Service/Application: At this time it is reported that approximately 500 telephone lines have been affected. Impacted Users: Building 37 users. Expected Resolution Time: No current estimated time to repair. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Telephone service has been restored to the 150 phone lines affected on the 1st and 3rd floors of Building 37. Technicians state that the telephone lines are stable at this time. If you are still having issues with your telephone line, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
9/8/2008 5:04:53 PM - NIHnet Internet Building 12 Firewall Emergency OS Upgrade Maint.
Description:   Date: Monday, September 8th, 2008 Time: 6:00pm - 7:00pm Description: On Monday, September 08, 2008 at 6:00pm - 7:00pm ET NIHnet engineers will perform an emergency operating system upgrade maintenance activity on the NIHnet Internet DMZ Building 12 firewall to eliminate a confirmed operating system bug on the Building 12 firewall. Impact: This maintenance activity has been given a service affecting (SA) impact assessment because it will be necessary to shift NIHnet Internet traffic that is presently on the Fernwood DMZ path to the Building 12 DMZ path as means to test stability, reliability, and performance of the Building 12 DMZ firewall after the operating system upgrade has been completed. The necessary shift in NIHnet Internet traffic from the Fernwood path to the Building 12 path firewall will occur during the last 30 minutes of this one-hour maintenance window with an estimated 15 - 30 second timeframe for potential NIH Internet connectivity disruption during the failover from one path to the other redundant path. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Time: 7:01pm The maintenance was not completed and was backed out successfully. The maintenance may be rescheduled at a later date.
9/6/2008 2:25:46 PM - NIH Fire Department 2Way Radio Outage
Description:   The NIH Fire Department 2 way radio system is currently suffering service outages. The proper repair team has been dispatched to work on a resolution. Further updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of September 8, 2008 at 12:38 PM, the problem with the T1 Circuit has been identified and repaired. At this time the LMR Two-way Radio Network for the NIH Fire Department has returned to normal operation. For further questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
9/5/2008 12:00:44 PM - NIHnet Internet DMZ Building 12 Firewall Isolation
Description:   The NIHnet Internet DMZ Building 12 firewall is experiencing unstable operating system performance and stability. Therefore, it was necessary for NIHnet engineers to proactively fail all NIH Internet traffic to the redundant Fernwood NIHnet Internet DMZ firewall path as a means to ensure stable and reliable connectivity and performance between NIH and the Internet. NIHnet engineers are actively performing root-cause analysis on the isolated, out-of-service Building 12 Internet DMZ firewall device. Upon completion of all trouble management activities, NIHnet engineers will plan, schedule, and execute a restoration change management activity to permanently resolve this unwanted chronic problem. If you have any questions, please contact the NIH Help Desk at 301-496-4357 or visit us online at http://ithelpdesk.nih.gov.
Resolution:  This is an initial and final notification.
9/5/2008 7:37:45 AM - NIHnet Internet DMZ Fernwood-7600-Outside GBIC Replacement
Description:   On Saturday, September 6, 2008 at 10:30am - 12:00pm ET NIHnet engineers will perform an emergency maintenance activity on the NIHnet Internet DMZ to repair a defective fiber optic interface connector on the Fernwood path DMZ outside router. This maintenance activity has been given a service affecting (SA) impact assessment because Internet traffic routed via the Fernwood Internet DMZ path will experience a 15 - 30 second connectivity disruption during the first 30 minutes of the maintenance window while the defective fiber optic interface connector is removed from the Fernwood path DMZ outside router. Upon completion of installation and testing of the new replacement fiber optic interface connector in the Fernwood path DMZ outside router, Internet traffic routed via the Fernwood Internet DMZ path will experience another 15 - 30 second connectivity disruption during last 30 minutes of the maintenance window while NIH Internet traffic is moved back onto the Fernwood Internet DMZ path. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
Resolution:  As of September 6, 2008 at 12:06 PM the NIHnet Internet DMZ Fernwood-7600-Outside Port-Channel GBIC Replacement Emergency Maintenance was completed successfully without complications.
9/2/2008 2:58:43 PM - NED Upgrade
Description:   A major upgrade to the NED system including deployment of a new user interface is scheduled to begin Friday, 10/3/08, at 5:00PM and is expected to be completed by Monday, 10/6/08, at 7:00 AM. During this maintenance NED AO/AT interface, NED self-service update, and AD link editor will be unavailable. The NED public search will be unavailable beginning Friday, 10/3/08 at 5:00PM and should be available by Saturday, 10/4/08 at 6:00PM. Applications, systems and NED Oracle account holders will not have access to the NED Oracle database. Constellation AD account provisioning will be unavailable. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NED System upgrade has been completed successfully.
9/2/2008 8:32:05 AM - Outlook Web Access Log-On Problems
Description:   Outlook Web Access is currently experiencing an issue when users attempt to log-on. Engineers are aware of the issue and are working towards a resolution. Further updates will be provided as they are made available. Impacted Service/Application: Outlook Web Access Impacted Users: Users attempting to access their e-mail through mail.nih.gov. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  At 8:58 AM, the Outlook Web Access log-on issues have been resolved and the OWA has been restored to service.
9/2/2008 7:54:39 AM - NIH Active Directory Management Tool Issues
Description:   Currently, the NIH Active Directory Management Tool is experiencing issues. Engineers are aware of the issue and expect full restoration within 10 - 15 minutes. Impacted Service/Application: NIH Active Directory Management (NIHADM) Expected Resolution Time: 8:10 AM If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  At 8:01 AM, the NIH Active Directory Management Tool was restored to service. Engineers are currently investigating the root cause of the issue.
8/29/2008 3:14:47 PM - NIH CMS Services Server Reboot
Description:   Time: 3:15pm There are currently latency issues with the NIH CMS Services, and engineers are currently working resolve to it. A server reboot will be required to resolve the issue. Updates will be provided as they are made available. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIH CMS services server reboot has been completed, and the latency issues have been resolved. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
8/28/2008 9:55:20 AM - SSH Server Issues on TITAN
Description:   On Wednesday, August 27 at 10:00 PM, the SSH servers on TITAN experienced issues. Engineers have corrected the issues and restored service to the SSH server at 9:40 AM on Thursday, August 28. We apologize for any inconvenience this may have caused. Impacted Service/Application: SSH server on TITAN Resolution Time: 9:40 AM, August 28, 2008. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  This is an initial and final notification.
8/28/2008 7:37:59 AM - Building 1 Power Issues
Description:   Currently, Building 1 is experiencing power issues which are affecting wireless network connectivity. There is a possibility that the power issues are also affecting non-CIT monitored network devices. Building maintenance engineers have been dispatched to the building to investigate and repair the power issue. There is no current estimated time of repair. Further updates will be provided as they are made available. Impacted Service/Application: Wireless Network Impacted Users: Building 1 wireless network users Expected Resolution Time: No current known estimated time to resolution If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  At this time, the power issues in Building 1 have been repaired and wireless networks have been restored.
8/27/2008 2:51:16 PM - NIH Email Web Access Upgrade
Description:   Friendly Reminder: As noted in the communications sent on August 12, 2008 to the NIH IT Infrastructure Contacts ALL distribution list, the NIH CES engineers will be upgrading the NIH CES OWA interface. This upgrade was performed as planned on August 22, 2008. The upgrade was rolled back due to problems encountered with a minority of email clients. CES engineers have resolved the problem and will redeploy the upgrade at 7:00 AM on Thursday the 28th. The service disruption will be less that 1 minute and requires no action from the NIH community. Users accessing OWA at 7:00 AM may need to log back in. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NIH Email Web Access Upgrade was completed successfully.
8/27/2008 10:48:58 AM - NIH Web Collaboration Maintenance
Description:   On August 27, 2008 from 9:00 PM - 12:00 AM there will be maintenance performed on one of the NIH Web Collaboration (Connect/Breeze) servers. Service may be unavailable during this maintenance. Further updates will be provided once they are made available. Impacted Service/Application: NIH Web Collaboration (Connect/Breeze) Expected Resolution Time: Date: August 28, 2008 Time: 12:00 AM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The scheduled maintenance on the NIH Web Collaboration (Connect/Breeze) servers has completed. Services are now available.
8/27/2008 9:04:27 AM - SiteMinder software upgrade on the Support Site Web Server
Description:   On Friday August 29, 2008 from 9:00 PM - 9:30 PM there will be a scheduled SiteMinder software upgrade maintenance. Activities: The maintenance will include a version upgrade of the siteminder product followed by a server reboot. Impacted Service/Application: NIH Helpdesk site (including Web Ticket Submit), Training Site, Remote Access, Publications, Public KB. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  SiteMinder software upgrade maintenance was completed successfully.
8/27/2008 8:28:23 AM - Internet Connectivity Issues
Description:   NIHnet Engineers have observed connectivity issues to the NIHnet. Users may experience a loss of internet connection. Engineers are aware of this issue and are working on a resolution. Updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NIHnet engineers have restored internet connectivity and stability at this time.
8/27/2008 7:16:37 AM - Problems sending messages from BlackBerry
Description:   As of August 27, 2008 at 6:20 AM, some NIH users have reported issues sending e-mail messages from their Blackberry devices. This is a known issue, and engineers are working on a resolution. Updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of August 27, 2008 at 7:35 AM users have been able to successfully send e-mails from their BlackBerry devices. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
8/25/2008 2:35:49 PM - NIH Mailbox Server Maintenance
Description:   The power issues of the past weekend have left a number of systems in a degraded state. Mailbox servers: NIHCESMLBX2 (NIMH, NINDS) NIHCESMLBX4 (FAES, FIC, NIAAA, NIAID/VRC, NIDA, ORS) NIHCESMLBX8 (NCI, NIDA, NIDCD) Will need to be reset to allow Backups to initialize and run. This will affect the ICs noted above next to the server name. This event is scheduled for 10 PM this evening, 08/25/2008 and is not expected to exceed 15 minutes. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  All mailbox servers are back online.
8/25/2008 8:29:45 AM - Web Email Problems
Description:   CIT engineers are aware of an issue related to the toolbar in the new premium web version of Outlook (Outlook Web Access) which has occurred as a result of some maintenance performed over this past weekend. As a result of this, the maintenance has been rolled back and will be rescheduled. The rollback was as of August 25, 2008 at 8:20 AM. Updates will be provided once they are made available. Impacted Service/Application: Outlook Web Access (mail.nih.gov) Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Time: 12:52PM The rollback of the changes to OWA yesterday have resolved all of the issues being seen by users.
8/23/2008 7:07:04 AM - Building 13 Telecommunications Maintenance
Description:   During normal business hours of the week of September 2 - September 5, CIT will be conducting an extended maintenance of telecommunications equipment on the second floor of Building 13. During this window, Building 13 users may experience phone-related issues of 5-15 minute duration. Any issues extending beyond this timeframe should be reported to the ASF by dialing 611. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The telecommunications maintenance activity scheduled for Building 13 has been postponed and will be rescheduled at a later date. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
8/22/2008 7:00:56 PM - Water Shut Off in Fernwood Building
Description:   Due to an unexpected plumbing problem on the basement level in the Fernwood building, the water has been shut off for the entire building. The water is expected to be turned back on by Saturday, August 23, 2008 at 12:00 noon. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Water service is currently functional in the Fernwood building. Further updates will be sent if the situation changes. If the problem continues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
8/22/2008 4:49:14 PM - NIH Email Web Access Upgrade
Description:   Friendly Reminder: As noted in the communications sent on August 12, 2008 to the NIH IT Infrastructure Contacts ALL distribution list, the NIH CES engineers will be upgrading the NIH CES OWA interface tonight, August 22, 2008 at 10:00PM. The upgrade is expected to take less than 15 minutes and requires no action from the NIH community. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIH email web access upgrade was completed successfully by 10:15 PM.
8/22/2008 8:04:34 AM - Petri Server Reboot
Description:   The Petri Server is being rebooted to clear some issues.. The reboot should only take approxiately 5 minutes and will be restored momentarily. An update will be provided when Petri is available. Impacted Users: All CIT Staff
Resolution:  Petri has been restored to service.
8/22/2008 7:54:03 AM - Building 12 Power Interruption
Description:   Several network devices in the Building 12 Data Center are currently experiencing a service interruption. A variety of CIT services, including Remedy, ITAS, NEES, and EOS are currently impacted. CIT engineers are currently working to restore network services as soon as possible. Further updates will be provided as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The faulty UPS in Building 12 was replaced and the Data Center has been returned to commercial power. All affected IT services have been restored.
8/21/2008 10:16:47 AM - ns.nih.gov Access Issues
Description:   Due to an unexpected issue, ns.nih.gov is currently unavailble. Engineers are aware of this issue and are working towards a resolution. Impacted Service/Application: NIH DNS Further updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of August 21, 2008 at 11:05 AM the ns.nih.gov issue has been resolved. NIH DNS is a fully redundant service and was never down throughout this issue. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
8/21/2008 7:00:31 AM - NAppMan Implementation of nVision Changes
Description:   On August 21, 2008 from 10:00 AM - 11:00 AM the NAppMan team will be installing an update to accommodate recent changes in nVision architecture. NAppMan will not be available during the update. Further updates will be provided once they are made available. Impacted Service/Application: NAppMan Expected Resolution Time: Date: August 21, 2008 Time: 11:00 AM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NAppMan is now available with the new nVision architecture in place.
8/20/2008 4:32:25 PM - EMIB Maintenance
Description:   As part of the EMIB maintenance, NIHADM, NIHPSS2, and NIHDDNS will be patched tonight starting at 10 PM. Maintenance should be completely done by 11:15 PM. The following services will be affected by this maintenance: 1. Active Directory Management 2. Password Self Service If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Patches on NIHDDNS, NIHADM, and NIHPSS2 have been applied successfully; all servers are up and functional at this time.
8/19/2008 4:23:43 PM - Federal PKI Root CA Desktop Configuration Change Test
Description:   What: We are preparing to test a configuration change to CIT desktop computers. The change will be accomplished by linking the CIT\Computers OU of Active Directory to a new Group Policy object. The intended effect is to add the new Federal PKI root certificate authority to Internet Explorer. This change is needed on all desktop computers in the Federal Government to enable users to obtain and use new digital certificates. The change should have no adverse effect on the desktop computers. If the change proves successful in CIT, then we will recommend to the other ICs that they make the same change in their environments. When: August 21, 10:00 a.m. - ongoing if successful Scope: The test is limited to CIT desktop computers that are registered in the CIT\Computers OU. (This is the bulk of CIT's desktop computers.) Possible Actions: It should just take us a few minutes to examine the test computers and access the impact of the change. If we see any problems, we will unlink the GPo immediately so no other CIT computers will be affected by it. Worst case, a computer adversely affected by the change would need to be restarted (or have its policy settings refreshed by an Administrator.) If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The test was completed successfully. The configuration change remains in place and will soon be applied to other CIT desktop computer OUs.
8/19/2008 8:44:08 AM - NIHnet Internet DMZ Fernwood Path Monitoring Optimization Maint.
Description:   Date: Monday, August 25th, 2008 Time: 6:00pm - 8:00pm Description: On Monday, August 25th, 2008 at 6:00pm - 8:00pm EDT On Monday, August 25, 2008 NIHnet network engineers will performance a NIHnet Internet DMZ traffic utilization monitoring maintenance activity on the redundant Fernwood Internet DMZ --- Internet path. Impact: The NIHnet Internet DMZ Fernwood Path Traffic Monitoring Optimization Maintenance activity has been given a Possible Service Affecting-Low (PSA-Low) impact assessment for data network traffic traversing the NIHnet Internet DMZ infrastructure. Specifically, when the data network traffic monitoring optimization changes are implemented on the Fernwood Internet DMZ infrastructure, the Building 12 Internet DMZ path will provide the primary Internet traffic transit support as the Fernwood infrastructure is optimized. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Time: 7:07PM The maintenance has been completed successfully without complications.
8/18/2008 9:18:26 PM - NIHADM Service Reboot
Description:   At 10:00pm engineers will be rebooting NIHADM. Expected outage time is 10-15 minutes. This will affect users using the ADM console and adm.nih.gov. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Time: 10:10PM The NIHADM service has been restored and is fully functional.
8/18/2008 2:52:25 PM - NIHnet Bldg 31 MDF UPS Emergency Power Redistribution Maintenance
Description:   Date: Tuesday, August 19, 2008 Time: 5:00am - 8:00am Description: On Tuesday, August 19, 2008 at 5:00am - 8:00am ET, NIHnet engineers will move Building 31 IC and FACnet network device redundant power supplies to UPSs not on the Emergency Power Grid so they will not be disrupted during periodic ORF Emergency Power testing events. Following this maintenance activity ORF engineers will also be conducting an emergency generator power test beginning at 8:15am until 9:15am. Impact: Please note this NIHnet Building 31 MDF UPS Emergency Power Redistribution Demand Maintenance activity has been assessed with a Possible Service Affecting-Low (PSA-Low) impact. Specifically, during the duration of this maintenance activity there should be a momentary impact to the wireless network and not to other network devices in the Building 31 MDF while the redundant power supplies are moved to commercial power due to each UPS having dual power connectivity. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of August 19, 2008 at 9:02 AM the NIHnet Building 31 MDF UPS Emergency Power Redistribution Demand Maintenance has successfully been completed.
8/18/2008 12:28:21 PM - NIDA Server Shutdown for Scheduled Maintenance Activity
Description:   Due to the scheduled maintenance on the NSC Building A/C, all NIDA servers will need to be shutdown. Thus, from 10pm on Friday, August 22nd to 6am on Saturday, August 23rd, all NIDA servers will be shutdown affecting the following services: 1. NIDA Share Drives for Branches and Divisions 2. NIDA User Home Drive (F:) 3. NIDA Remote Terminal Servers 4. NIDA Webpages 5. NEPS Please note that this will not affect NIH Services, (Email, VPN, and NIH Websites). Once the maintenance is completed after 6:00am on Saturday, August 23rd, NIDA services will be returned to normal operations. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  On August 23, 2008 at 7:09 AM the building HVAC maintenance has been successfully completed, and all NIDA services are now fully operational. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
8/18/2008 10:41:09 AM - NIH Web Collaboration (Connect/Breeze) Service Issues
Description:   Currently, the NIH Web Collaboration (Connect/Breeze) service is experiencing intermittent connection issues. Engineers are aware of the issue and are investigating the problem. There is no current estimated time to restoration. Further updates will be provided as they are made available. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The maintenance on the NIH Connect service was successfully completed as scheduled.
8/18/2008 9:39:34 AM - Telecommunications Outage between Building 10 and Fernwood
Description:   Currently, there is a telecommunications outage between Building 10 and the Fernwood Building. Affected services include Aspect, Data, and Video communications. Network connectivity between the two buildings are unaffected by this outage. Technicians have been dispatched, however there is no current estimated time to repair. Further updates will be provided as they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  At 11:30 AM, the telecommunication issues between Building 10 and the Fernwood building were resolved and all affected services have been restored. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
8/18/2008 8:30:14 AM - NIH Guest Wireless Registration Site Currently Unavailable
Description:   The NIH Guest Wireless Registration website (http://wirelessguest.nih.gov) is currently unavailable, impacting the creation of new guest wireless accounts. CIT engineers are investigating the problem at this time. Further updates will be provided as they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of 10:10 AM, the NIH Guest Wireless Registration website has been restored to service. Users are now able to successfully create guest wireless accounts through the website http://wirelessguest.nih.gov. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
8/16/2008 11:52:31 PM - Power Outage in Rockledge 1 and 2
Description:   There is currently a power outage affecting the Rockledge 1 and 2 buildings. This power outage is affecting network connectivity for users from OD and NHLBI. Pepco engineers have been notified and are working to resolve the outage as soon as possible. There is currently no estimated time of repair. Further updates will be provided as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Power was restored to Rockledge 1 and 2 at approximately 4:20 AM, and network devices are functioning as normal.
8/15/2008 1:51:17 PM - NIHNet CIT Fernwood Fernwood-6500-Conversion Maintenance
Description:   Date: Tuesday, August 26, 2008 Time: 6:00pm - 7:30pm Description: On Tuesday, August 26, 2008 at 6:00pm - 7:30pm ET, NIHnet engineers will be performing re-configuration maintenance on the Fernwood DR routers. Impact: Please note this NIHNet CIT Fernwood Fernwood-6500-DR1 to DR2 Portchannel2 Layer2 Conversion Maintenance activity has been assessed with a Possible Service Affecting-Low (PSA-Low) impact. Specifically, during the duration of this maintenance activity there should be no noticeable affect on Fernwood end-users. The BGP peers that may bounce are utilized by the Remote Access VPN solution, but due to the built-in routing redundancy, service should not be affected. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Maintenance was completed successfully and without complications.
8/14/2008 6:04:09 PM - Vulnerability in Windows Messenger
Description:   A vulnerability (MS08-050 vulnerability in Windows Messenger) is present in Microsoft MSN Messenger and Windows Messenger that could allow for disclosure of sensitive information. Several users at NIH have reported getting strange Instant Messages (IMs) from people in their IM contact list. The message is only a link to myimgzz.com but this link may change. It is highly recommended that you do not use links in IM and do not click on any unexpected links. Users will be directed to a page that appears to be a MSN login page if they click on the link. Successful exploitation will allow the disclosure of the users IM login ID, initiate sessions, and obtain contact information. However, the exploit does NOT expose the user's system login ID (NIH ID) or password. Change your IM login password immediately if you have been exposed to this attack. Recommendations: Download and install the patch available from Microsoft (955702): http://www.microsoft.com/technet/security/Bulletin/MS08-050.mspx Users should change the messenger password immediately if they have been affected by this vulnerability. Do not use Microsoft MSN Messenger or Windows Messenger until the software has been updated to the latest version. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of August 29, 2008 a security patch has been used to resolve the vulnerability in windows messenger. Since the patch deployment, no signs of the vulnerability have been detected. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
8/14/2008 2:01:38 PM - Building 12 NIH Login Server Outage
Description:   As of August 14, 2008 at 1:41 PM the NIH Login servers in building 12 are unavailable. The affected applications by this outage include: - ITAS - my.nih.gov - Annual Reports - NIDB Engineers are aware of this issue, and are working towards a resolution. Further updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of August 14, 2008 at 4:30 PM, Building 12 NIH Login Servers have been brought back to service. All services have now been restored.
8/13/2008 4:14:56 PM - CIT Remedy Server Reboot
Description:   The CIT Remedy Server will be rebooted at 4:30 AM on Thursday 08/14/2008. The service will be unavailable for approximately 15 minutes at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The CIT Remedy Server has been rebooted. Remedy is available since 4:41 AM.
8/13/2008 9:50:51 AM - Building 10 Water Line Break
Description:   On August 13, 2008 at 8:35 AM, there was a water line break in Building 10 in the old patient care area. There is substantial flooding from the 11th floor to the B-1 level. The exact impact to the NIH data systems has not been determined at this time. Engineers are on site and assessing the impact to the facility and NIH data systems. Further updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  On August 14, 2008 facility engineers have repaired the water line break in building 10. There were no reports of affected network resources. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
8/12/2008 3:56:30 PM - Email Requests to the NIH Help Desk Delayed
Description:   At approximately 11AM, due to a failure with the Remedy mail processing engine, requests to the Help Desk via email were not processed immediately. The issue was identified and quickly resolved at approximately 2PM. No requests were lost during this failure and were successfully re-queued. The Help Desk is currently processing the backlog of requests. Thank you for your patience and the Help Desk Management apologizes for the delay in service. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  This issue has been resolved.
8/11/2008 10:01:05 PM - NIHnet ENS-Hatfield Clinical Research Ctr. Bldg. Generator Maint.
Description:   Date: Saturday, August 16, 2008 Time: 10:30am - 12:30pm Description: On Saturday, August 16, 2008 at 10:30am - 12:30pm EDT CRC facility engineers will perform an emergency electrical power systems test for the Hatfield Clinical Research Center (CRC) facility. The test is required monthly, to satisfy the requirements of the Joint Commission Association of Hospital Organizations (JCAHO). http://orf2.od.nih.gov/utilityshutdown/scripts/utility_shutdown.asp?seq=9384 Impact: The impact of the NIHnet ENS - Hatfield Clinical Research Center (CRC) Building Generator Test Maintenance activity will cause the facility to be without the use of the normal electrical power system. Only emergency electrical power will be available (the "RED" electrical outlets and Egress LIGHTING will not be affected). Therefore, the NIHnet ENS - Hatfield Clinical Research Center (CRC) Building Generator Test Maintenance activity is considered PSA-Low due to all CRC building UPS devices that support NIHnet ENS data network equipment RE connected to "red" outlet electrical power receptacles throughout the CRC Building. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of August 16, 2008 at 11:45 AM the NIHnet ENS-Hatfield Clinical Research Ctr. Building Generator Maintenance has successfully been completed. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
8/8/2008 1:41:15 PM - SOA Webservices Experiencing Communication Issues
Description:   Currently, the SOA Webservices are experiencing communication issues. Engineers are aware of the issue and are currently investigating the cause. Impacted Service/Application: All applications dependent upon SOA Webservices. Expected Resolution Time: There is no current estimated time to resolution. Further updates will be provided as they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  SOA Webservices has been restored and all applications are fully functional.
8/7/2008 5:04:21 PM - NIH Login Migration
Description:   NIH Login - the authentication method used to grant users access to many applications at NIH - is updating to a more robust environment. NIH Login will begin a series of migrations over the next month. NIH Portal, ITAS, nVision, NBS, and several IC specific applications will be the first in the series to migrate this weekend. Migration efforts will begin after 4pm on Friday, August 8th and continue throughout the weekend. During this window, there is minimal potential that users will experience brief rolling outages of approximately 10 minutes. Additionally, users may be required to login twice in order to have their credentials validated if navigating between systems. Thank you for your patience as we improve NIH Login services for the NIH Community. If you have any questions, please contact the NIH Help Desk at 301-496-4357 or visit us on the web at http://ithelpdesk.nih.gov.
Resolution:  The NIH Login maintenace has been completed successfully.
8/5/2008 3:50:38 PM - NIHADM Reboot
Description:   NIHADM will be restarted tonight at 10 p.m. to clear up memory issues with the box. This outage will be approximately 10 minutes. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIHADM reboot has been completed and the server has been restored to service.
8/5/2008 2:44:53 PM - ITAS Emergency Maintenance
Description:   ITAS is scheduled for emergency maintenance on August 5, 2008 evening between 6:30PM - 7:00PM for resolving an e-mail queue problem. During the maintenance, ITAS will not be available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  ITAS emergency maintenance has been completed successfully.
8/4/2008 9:05:13 AM - ORS Intermittent Network Issues
Description:   ORS is currently experiencing intermittent network issues. ITB is aware of the issue and working to resolve the issue. Affected Services, -Access to all network resources Updates will be provided as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of 1:34 PM on Monday August 4, 2008 all network services have been restored.
8/2/2008 8:41:40 AM - Building 31B Electrical Maintenance
Description:   An unexpected loss of NIHnet and FACnet data network services has occurred in building 31 due to a scheduled electrical maintenance in the B wing of Building 31. Network devices are being temporarily moved to a new circuit. Connectivity will be restored shortly. Updates will be provided as they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of 5:35 PM, Building 31B Electrical Maintenance was completed successfully.
7/31/2008 4:36:39 PM - OD-OIT Firewall Interface Maintenance
Description:   Date: Thursday, July 31, 2008 Time: 10:00pm - 12:00am Description: On Thursday, July 31, 2008 commencing at 10:00pm and ending at 12:00am on Friday, August 1, 2008 NIHnet engineers will perform an Emergency maintenance activity on an OD/OIT managed firewall in Building 10 as a means to replace a faulty GBIC component within the Building 10 OD/OIT Managed Firewall. Impact: Please note the NIHnet OD/OIT Building 10 Firewall GBIC Emergency Replacement maintenance activity has been given a Service Affecting (SA) impact assessment. Specifically, OD data network end-users will experience a brief, one-time network connectivity outage lasting approximately one (1) minute in duration at the beginning of the 10:00pm maintenance window when NIHnet engineers perform a fail-over between firewalls that support OD end-users in NIH Campus Buildings 1, 2, 10, and 13. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
Resolution:  The OD-OIT Firewall Interface Maintenance was successfully completed.
7/31/2008 7:56:57 AM - NAppMan Downtime
Description:   On July 31, 2008 from 10:00 AM until 11:00 AM the NAppMan team will be installing new monitoring for the NIH Login service. NAppMan will be unavailable during this window. Impacted Service/Application: NAppMan Further updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of July 31, 2008 at 11:04 AM the NAppMan service is now available. If you continue to have issues with NAppMan, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
7/30/2008 1:11:14 PM - Customer Service Web Server Restart
Description:   STG will be restarting the DCS Web Server at 1:15 PM. Service will be disrupted for the following websites: IT Helpdesk site, Training Site, Publications Site, Remedy Web interface and the Remote Access site. The interruption is expected to last no more than 10 minutes. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Service has been restored to the REMEDY Web interface. Users who have their browser open with the REMEDY web inteface site up are encouraged to close and restart the browser. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
7/30/2008 12:00:14 PM - Westat Oracle Systems Connectivity Issues
Description:   Currently, the following Westat Oracle systems are unavailable: -RSS (Regulatory Support System) -CTSU Member Site -OPEN System Engineers are aware of this issue and are working on a resolution. Currently there is no estimated time to repair. Further updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  On July 30, 2008 at 12:23 PM connectivity to the Oracle systems have been restored, and the following systems are now available: -RSS (Regulatory Support System) -CTSU Member Site -OPEN System If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
7/29/2008 8:10:24 AM - NIHADM Server Reboot
Description:   NIHADM server will be rebooted, and there is an expected outage of 10-15mins. Users will be disconnected and the service will be unavailable during that time. Updates will be provided once they are made available. Impacted Service/Application: NIHADM Impacted Users: NIHADM Users Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of July 29, 2008 at 9:45 AM the NIHADM service has been restored. If you continue to have issue with the NIHADM, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
7/28/2008 9:40:35 AM - Building 12 2nd Floor CIT Users Network Access Issues
Description:   At this time, some CIT Users in Building 12, 2nd Floor are experiencing issues connecting to the NIHnet due to a failed access switch module. Engineers are aware of the issue and are working to repair network access as soon as possible. Further information will be provided as it is made available. If you have any questions, please contact the NIH Help Desk at 301-496-4357 or visit us on the web at http://ithelpdesk.nih.gov.
Resolution:  As of 10:13 AM, network access has been restored for all affected CIT users in Building 12, 2nd Floor. If you have any questions or are still having difficulty accessing the network, please contact the NIH Help Desk at 301-496-4357 or visit us online at http://ithelpdesk.nih.gov.
7/28/2008 8:48:53 AM - NIH SharePoint Service Access Issues
Description:   At 8:30 AM, the NIH SharePoint Services experienced issues when users attempted to access SharePoint websites. Issues included slow loading pages and inability to access pages. At 8:44 AM, engineers restored access to the SharePoint Services. At this time, all SharePoint websites should be functioning normally. If you have any questions, please contact the NIH Help Desk at 301-496-4357 or visit us on the web at http://ithelpdesk.nih.gov.
Resolution:  At 8:44 AM, access to the SharePoint Services was restored by engineers.
7/25/2008 3:31:18 PM - NIHnet CWDM Ring I Optimization Maintenance
Description:   Date: Saturday, August 9, 2008 Time: 10:00am - 6:00pm Description: On Saturday, August 9, 2008 at 10:00am - 6:00pm EDT NIHnet engineers will perform a proactive maintenance activity on the NIHnet Off-Campus CWDM Ring I data network infrastructure as a means to improve data network connectivity redundancy to existing NIHnet OpDiv DMZ connections from HHS OpDiv and NIH vendor networks located on Executive Blvd and Fishers Place. Impact: The NIHnet CWDM Ring I Optimization Maintenance activity has been given a Possible Service Affecting-Low (PSA-Low) impact assessment for data network traffic traversing the NIHnet Off-Campus CWDM Ring I data network infrastructure. Specifically, when the new redundant network connection is activated across the Off Campus CWDM ring, NIHnet data network connectivity for Executive Blvd and Fishers Place networks is not expected to fail. However, there is a low potential for momentary, limited packet transit delay between the NIHnet Core Backbone and the Executive Blvd and Fishers Place networks as each node on the NIHnet Off-Campus CWDM Ring I data network infrastructure is tested for performance and reliability post new redundant connection activation. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of August 9, 2008 at 2:13 PM the NIHnet CWDM Ring I Optimization Maintenance has successfully been completed. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
7/25/2008 2:55:12 PM - NIHnet OD/OIT Bldg 10 Firewall GigE NIC Emergency Replacement
Description:   Date: Friday, July 25, 2008 Time: 10:00pm - 12:00am Description: On Friday, July 25th, 2008 commencing at 10:00pm and ending at 12:00am on Saturday, July 26, 2008 NIHnet engineers will perform an Emergency maintenance activity on an OD/OIT managed firewall in Building 10 as a means to repair a faulty Gigabit network interface card (NIC). Impact: Please note the NIHnet Managed Firewall OD/OIT Building 10 Firewall GigE NIC Replacement Emergency Maintenance activity has been given a Service Affecting (SA) impact assessment. Specifically, OD data network end-users will experience a brief, one-time network connectivity outage lasting approximately one (1) minute in duration at the beginning of the 10:00pm maintenance window when NIHnet engineers perform a fail-over between firewalls that support OD end-users in NIH Campus Buildings 1, 2, 10, and 13. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The Building 10 Firewall NIC replacement maintenance was unsuccessful and will be rescheduled for a later date.
7/25/2008 11:11:08 AM - NIHnet Building 31 MDF Switch Technology Refresh Maintenance
Description:   Date: Saturday, August 16, 2008 Time: 7:30am - 5:30pm ET Description: On Saturday, August 16, 2008 at 7:30am - 5:30pm ET, NIHnet engineers will perform a NIHnet Building 31 Enterprise Network Service (ENS) Technology Upgrade Maintenance activity. Impact: Please note the NIHnet Building 31 Enterprise Network Service (ENS) Technology Upgrade Maintenance activity has been given a Service Affecting (SA) impact assessment. Specifically, throughout the duration of this maintenance window all affected IC data networks located in Building 31 will experience a sequential 20 – 30 minute rolling disruption of network connectivity to NIHnet while each individual Building 31 IC VLAN is migrated to the new redundant state-of-the-art Cisco Aggregation Switch (AGS) data network infrastructure located in the Building 31 MDF network room. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIHnet Building 31 Enterprise Network Service (ENS) Technology Upgrade Maintenance activity scheduled for Saturday, August 16, 2008 at 7:30am - 5:30pm has been postponed due to scheduling conflicts. Therefore, this technology upgrade maintenance activity shall be rescheduled and announced for a later date and time in the very near future.
7/24/2008 2:29:15 PM - NIHnet OpDiv DMZ Path Failover Maintenance
Description:   Date: Wednesday, July 30, 2008 Time: 5:00am - 6:00am Description: On Wednesday, July 30, 2008 at 5:00am - 6:00am EDT The purpose of the NIHnet OpDiv DMZ Path Failover Maintenance activity is for NIHnet engineers to proactively redirect data network traffic between NIHnet and HHSnet OpDiv networks from the active NIHnet OpDiv DMZ Building 12 path to the redundant NIHnet OpDiv DMZ Building 45 network path. This NIHnet OpDiv data network path failover maintenance activity is in support of an impending Building 12 NIHnet OpDiv DMZ firewall operating system upgrade maintenance activity that will provide improved firewall security features and processing performance. Impact: The NIHnet OpDiv DMZ Path Failover Maintenance activity has been given a Possible Service Affecting-Low (PSA-Low) impact assessment for data network traffic traversing the NIHnet OpDiv DMZ. Specifically, when data network connectivity between NIHnet and OpDiv network peers is redirected from the Building 12 DMZ path to the redundant Building 45 DMZ path, there is a low probability for disruption to network connectivity and only a minimal amount of packet transit delay is expected as existing traffic flows shift from the primary network path to the secondary network path.
Resolution:  This maintenance has been completed successfully without any complications. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
7/24/2008 8:41:49 AM - NIHADM Intermittent Issues
Description:   Currently the NIHADM is experiencing intermittent issues and the service needs to be restarted. The system will be rebooted at 8:45am, and there will be 10-15 minutes were the NIHADM service will be unavailable. Further updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIHADM service has been successfully restored. If you continue to have issues with the NIHADM, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
7/21/2008 1:00:07 PM - NIHDDNS Hardware Refresh Maintenance
Description:   Engineers will be replacing the NIHDDNS on Thursday, July 24, 2008 beginning at 9:00pm. NIHDDNS2 will remain online and responsive during the maintenance period and NIH DNS name resolution should be unaffected. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIHDDNS replacement has been successfully completed. DNS has been restored to service on the new server and is responding properly to name lookups.
7/21/2008 9:48:50 AM - Telephone Outage for NCI in Building 37/ 1st Floor
Description:   Approximately 40 telephones belonging to NCI customers from Building 37/1st floor have lost service. A technician is on the way to the building to assess & repair. Updates will be provided as soon as further information is available. Please do not reply to this message. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of 1:57 PM service has been restored to all of the telephones that were out of service.
7/21/2008 7:24:04 AM - PDF Reader on BlackBerry Devices
Description:   Due to a recently reported vulnerability with the BlackBerry PDF reader, CIT engineers have temporarily disabled the ability to read PDFs from BlackBerries as recommended by the vendor. This feature will be re-enabled once the patches are fully tested and implemented on the NIH BlackBerry servers. Updates will be provided as they become available. Please do not reply to this message. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  CIT engineers have completed installation of a software patch to correct the Blackberry PDF vulnerabilities. NIH Blackberry service were restored by 11:00 PM and PDF viewing has been re-enabled.
7/20/2008 3:48:54 AM - Building 29/29A Power Outage
Description:   As of 1:19 AM on Sunday, July 20, 2008, Building 29A is experiencing a power outage. This outage may affect network connectivity for Building 29A users from CIT, FDA, and FACnet. Engineers are working to restore power, but there is no estimated time of resolution. Further updates will be sent as they become available. Please do not reply to this message. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Power to Building 29/29A has been restored.
7/18/2008 8:07:16 AM - NIHADM Service Disruption
Description:   The NIHADM service will undergo an immediate service disruption. During this time, NIH users will be unable to access the ADM service. The outage is expected to be resolved within 5-10 minutes. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The service has been restored as of 12:00 PM on Friday July18th, 2008.
7/16/2008 4:43:34 PM - nVision Data Warehouse Maintenance
Description:   The nVision Data Warehouse websites, reporting and databases will be unavailable on Friday, July 18, 2008 from 7:00 a.m. until 3:00 pm due to major security enhancements. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Time: 2:54PM The nVision Data Warehouse websites have been updated and are now available.
7/15/2008 6:08:25 PM - FDA Staff Unable to Access ITAS Through ITAS Production Link
Description:   Currently there are many FDA staff members who are unable to access ITAS using the ITAS production link. The issue is currently being investigated by engineers. There is no estimated time of resolution. Updates will be made available as they are received. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Time: 6:35PM The issue has been resolved. FDA staff members can now access ITAS through the production link.
7/13/2008 9:44:18 AM - Remedy Service Unavailable
Description:   The CIT Remedy service is currently unavailable. CIT engineers are currently working to address the issue, but there is currently no estimated time of resolution. Further updates will be sent as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
Resolution:  The CIT Remedy service is back up. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
7/11/2008 10:42:00 PM - ENS CIT Fernwood 3NE LAN Switch Upgrade Maintenance
Description:   Description: On Saturday, July 26, 2008 at 8:00am - 6:00pm EDT, NIHnet engineers will perform a technology upgrade maintenance activity on the Cisco LAN switches located in the Fernwood 3NE LAN closet. This technology upgrade maintenance will consist of total LAN switch upgrades of the existing devices to include installation of a new chassis, module cards, operating systems, and patch cable standardization. Impact: The ENS CIT Fernwood - Phase 4 Fernwood 3NE LAN Switch Technology Upgrade Maintenance activity has been assessed with a service affecting (SA) impact. Specifically, all Fernwood 3rd floor NE NIHnet connected end-users will experience a loss of connectivity to NIHnet throughout the duration of this maintenance window. Please note the Aspect system management network connections will be moved to a temporary network facility during this maintenance window and therefore are expected only to momentarily lose connectivity to NIHnet at the beginning and end of the maintenance window as Aspect network connections are moved to / from the temporary network switch. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
Resolution:  Time: 8:11PM Maintenance has been completed successfully with minor complications.
7/10/2008 4:55:13 PM - NIHnet OpDiv DMZ Path Failover Maintenance
Description:   Date: Friday, July 18th, 2008 Time: 1:00am - 2:00am Description: The purpose of this maintenance is to move Opdiv traffic off of the Building 12 path and over to the Building 45 path. Opdiv traffic will remain on the Building 45 path until NSS performs a firewall code upgrade maintenance on the NIH-Opdiv-B12-PIE1. Once this is complete the Opdiv traffic will be moved back to the Building 12 path. The firewall code upgrade has not been scheduled as of yet. NSS recently performed a major code revision upgrade on the NIH-Opdiv-B45-PIE1 firewall and will need to monitor the traffic across this firewall for a period of time to verify any problems that may have occurred, due to the code upgrade, have been resolved prior to upgrading the code on the NIH-Opdiv-B12-PIE1 firewall. During this period, if the Building 12 Opdiv path is required, it will need to be manually re-enabled since its BGP peering session will be shut down. Impact: OpDiv traffic is currently traversing the Building 12 OpDiv path and will be shifted to the Building 45 OpDiv path during this maintenance. Due to the fact the firewalls on these two paths do not share state between each other OpDiv users may experience brief latency during the traffic shift while their connections automatically re-established across the OpDiv Building 45 path. Please don't hesitate to contact the CAP office at 301-402-0724 or via email at citdcscap@mail.nih.gov if you have any questions regarding this maintenance.
Resolution:  The maintenance had to be backed out and will be rescheduled for a later date.
7/9/2008 8:12:03 AM - CIT Customer Support Reports Service and Website issues
Description:   The CIT Customer Support Reports service did not fully mirror the previous day's data overnight and is experiencing issues this morning. Any reports you may pull this morning may be incomplete, and customers may be unable to access the various components of the service. We are working to diagnose and correct the problem and will provide further details as they become available. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The service has been restored, all data has been mirrored and the automatic subscription jobs are completing. Customer who received two copies of their overnight reports should discard the earlier one and refer to the later one for the correct data. Any reports run manually before 8:45 AM this morning. should be rerun to get the correct data. We appreciate your patience and cooperation while we worked to resolve this issue.
7/2/2008 1:20:08 PM - Nihcesmlbx15 Server Reboot
Description:   The Nihcesmlbx15 exchange server is currently being rebooted. The mailbox will be unavailable for 10 minutes. Further updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of July 2, 2008 at 1:38PM the Nihcesmlbx15 server was restored, and is now operational. If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
7/1/2008 8:06:29 AM - 5635 Fishers Lane Telephone Outage
Description:   At approximately 6:48 AM on Tuesday July 1, 2008 a telephone outage was reported to Verizon at 5635 Fishers Lane lower level. Technicians are on site trying to resolve the problem. Updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of July 1, 2008 at 8:00 AM, Verizon restored service to all the telephone lines affected by this outage. If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/30/2008 8:30:45 PM - NIHCESMLBX12 Server Maintenance
Description:   CES engineers will need to reset the services on NIHCESMLBX12 this evening, June 30, 2008, at 10:00pm due to a resource issue. Access to mailboxes on this server will be down for about 10 minutes while the services are being reset. The following ICs are affected: CC NIAID If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NIHCESMLBX12 server has been reset. Mailbox access has been restored and is now operational.
6/27/2008 10:20:33 AM - Iforgotmypassword Service Upgrade
Description:   On Monday June 30, 2008 at 6:00am, the iforgotmypassword service will be upgraded. This service outage will last no longer than 45 minutes. Impacted Service/Application: iforgotmypassword Expected Resolution Time: Date: June 30, 2008 Time: 6:45am Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The upgrade was completed successfully. All services are back up and fully functional.
6/26/2008 2:17:56 PM - SharePoint Service Outage
Description:   Currently, the SharePoint services are out of service. Engineers are working to resolve this issue. Further updates will be provided as they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Engineers have identified the issue and have stabilized the environment. All SharePoint sites are now up and running.
6/25/2008 11:20:16 AM - Scheduled Maintenance for VTC Bridging
Description:   VTC High Definition Bridging will be down for maintenance between 5:00pm - 5:30pm on Wednesday June 25, 2008. During this maintenance HD VTC Bridging will not be available. Impacted Service/Application: Video Conferencing High Definition Bridging Expected Resolution Time: Date: June 25, 2008 Time: 5:30 PM If you have any questions regarding this maintenance, please send an e-mail to the VTC administrators at NIHVTCAdmin@mail.nih.gov.
Resolution:  All HD video bridging services have been restored.
6/24/2008 11:22:46 AM - ITAS Scheduled Maintenance (June 25, Wednesday, 8:00PM - 10:30PM)
Description:   ITAS is scheduled for maintenance on June 25, Wednesday evening between 8:00PM - 10:30PM for resolving a domain controller issue. During the maintenance, ITAS will not be available. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  ITAS scheduled maintenance has successfully completed. ITAS is now available.
6/18/2008 11:20:32 PM - Fernwood Telephone Outage June 19-20
Description:   Title: Fernwood Telephone Ductbank Move Maintenance Event Details: Beginning Thursday, June 19 at 11:00 PM and running to Friday, June 20 at 5:00 AM, technicians will be transferring the Fernwood telephone lines from their current ductbank to a new ductbank to support ongoing construction at the Fernwood building. During the maintenance window, all phone lines at the Fernwood building will not be available. Essential phone lines will be transferred to back-up numbers during the maintenance window to maintain a continuity of critical operations. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov .
Resolution:  As of 3:30 AM on Friday, June 20, the Fernwood telephone ductbank move maintenance has been successfully completed.
6/18/2008 8:18:01 AM - CIT Customer Support Reports Service and Website issues
Description:   The CIT Customer Support Reports service experienced issues overnight. The service has been mostly restored. Once full service is available and confirmed the overnight reports will be run. Updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  All data has been mirrored and the overnight reports have completed. If you received two copies of your overnight reports, please refer to the latest. The report server data is now current. Thank you for your patience as we worked to address this issue. If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/16/2008 2:32:25 PM - Helix, Doublehelix, and Biowulf Systems Downtime June 16, 2008
Description:   All Helix Systems (Helix, Doublehelix and the Biowulf cluster) will be unavailable this evening, June 16, through to early morning, June 17, during which time major upgrades will be performed. Helix and Doublehelix will become unavailable to users at 9 pm this evening. The Biowulf batch system will be shut down at 3 pm and the Biowulf login node will become unavailable at 6 pm. During the downtime, all Helix services will be inaccessible including Helix email via POP & IMAP clients, Squirrelmail and pine. Email to Helix will be queued during the downtime for delivery once the system is back up. We anticipate that all services will be available by 9 am on Tuesday morning. If you have any questions please contact staff@helix.nih.gov.
Resolution:  As of June 17, 2008 at 9:30 AM the Helix Systems downtime has been completed. The Helix system was successfully upgraded and the system was made available starting at 9:30 this morning. If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/14/2008 2:44:56 PM - Problems on NIH Login Cluster 2
Description:   Date: June 14, 2008 Time 2:00 PM At the moment, there are intermittent issues with the NIH login. Engineers are aware of this issue and are working on a solution. Updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The intermittent issues associated with the NIH Login have been resolved. NIH Login is now operational.
6/11/2008 4:06:24 PM - Campus Home Server Emergency Reboot
Description:   There were connectivity problems with the OD campus home directory server, and a reboot was required. The system was rebooted at 3:45 p.m. OIT expects to have the problem resolved shortly thereafter. Further updates will be provided as they are made available. If you have any questions or concerns please contact the CAP team on 301-402-0724 or citdcscap@mail.nih.gov
Resolution:  This issue has been resolved. Everything is now back to normal.
6/11/2008 8:02:26 AM - NAppMan Downtime
Description:   CIT engineers will be bringing NAppMan down at 10:00 AM on Wednesday June 11, 2008 to install NEES on the dashboard. The outage should be for one hour. Impacted Service/Application: NAppMan Expected Resolution Time: Date: June 11, 2008 Time: 11:00 AM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of June 11, 2008 at 10:31 AM NAppMan dashboard is once again available, and NEES is reporting properly. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/10/2008 8:10:19 AM - Immediate NBS, DbGap, caBig Integrator, CIMS PTMS Outage
Description:   The following applications and websites are now available: - NBS - caBig Integrator - ITO Trainee Tracking Database for NHGRI - DbGap - CIMS PTMS - http://inside.genome.gov - http://Mynci.cancer.gov - http://Mynciadmin.cancer.gov Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NBS outage was fully resolved after problems with the redundant SSO login server were resolved.
6/9/2008 2:17:47 PM - Building 9 UPS-2 Replacement Maintenance
Description:   Time: 1:00am - 2:00am Description: On Wednesday, June 18th, 2008 at 1:00am - 2:00am EDT, NIH engineers will replace the defective redundant Building 9, B9-UPS-2 which will restore maximum backup time and electrical protection for the Building 9, B9-6500 & B9-5509 switches. Impact: Please note this B9-UPS-2 Replacement Maintenance has been assessed with a Possible Service Affecting-Low (PSA-Low) impact. Specifically, during the replacement of the B9-UPS-2, the B9-UPS-1 should provide sufficient backup power for the Building 9, B9-6500 and B9-5500 switches and not impact end-user network connectivity. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The Building 9 UPS-2 Replacement Maintenance was completed successfully.
6/9/2008 12:15:59 PM - 2115 East Jefferson Telephone Outage on 4th Floor
Description:   Date: June 9th, 2008 Time: 12:05 PM Description: At this time there is a telephone outage on the 4th floor in 2115 East Jefferson. The TIB engineers are aware of the situation and are working towards a resolution. Update will be provided as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of 2:29 PM all telephone service at 2115 East Jefferson Street/4th floor has been restored.
6/8/2008 10:37:24 AM - Remedy Service is Unavailable
Description:   At the moment, the Remedy service is unavailable. CIT engineers are aware of this issue and are working on a solution. There is currently no estimated time of resolution. Updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of June 8th 2008 at 10:30 AM CIT engineers resolved the issue, and Remedy is now accessable. If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/5/2008 11:08:11 AM - Executive Plaza and East Jefferson Power Outage
Description:   Due to a power outage, many buildings in Executive blvd and East Jefferson have lost of network resources. Engineers are aware of this issue, and are working on a solution. Updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of June 6th 2008 at 8:56 AM Executive Blvd and East Jefferson's power and network connectivity was restored. All known outstanding issues have been repaired. If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/5/2008 10:52:48 AM - NIH Home Page Unavailable
Description:   NAppMan Alert - NIH Home Page is experiencing problems and is not available.
Resolution:  The NIH Home Page was unavailable between 10:41 AM and 11:03 AM. The problem has been resolved and will not reoccur. If you have any questions, contact the NIH Help Desk at 301-496-4357 or visit us on the web at http://ithelpdesk.nih.gov.
6/4/2008 6:37:12 PM - Power Outage at Fishers Lane
Description:   Due to power outages in the Fishers Lane cluster, NIHnet equipment is currently running on battery power. PEPCO has not provided a time for restoration due to the large number of outages throughout the region. The NIHnet primary data facility in 5635 Fishers Lane has sufficient battery power to sustain connectivity until late Thursday morning. However, customers within 5625 and 5635 may experience loss of connectivity if individual closet-based batteries (UPS) are depleted prior to power restoration. Locations connected to emergency generator power should not be impacted. Further updates will be provided as they are made available. We apologize for any inconvenience this may have caused. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of 8:14 AM on June 5th, 2008 all power and network devices located in Poolesville and Fishers lane were restored to service. If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/4/2008 5:05:53 PM - Telephone Outage Building 12B Room 2N207
Description:   Due to the inclement weather, there is currently a telephone outage in Building 12B Room 2N207. A technician is en-route to restore service. Further updates will be provided as they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of June 5th, 2008, 12:00 PM Verizon repair restored telephone service to Building 12B room 2N207. If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/4/2008 4:08:20 PM - Telephone Outage 2nd Floor Building 10ACRF
Description:   Due to the inclement weather, there is currently a telephone outage in Building 10ACRF 2nd floor affecting approximately 40 telephones. A technician is en-route to restore service. Further updates will be provided as they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Repair technicians have restored the service to all 40 telephone lines.
6/4/2008 3:59:53 PM - HRSA Power Outage
Description:   At the moment, HRSA is experiencing a power outage, and have taken all servers’ offline. Engineers are aware of this issue, and working on a solution. Updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of June 5th 2008 at 6:00 AM, servers were brought back up, and everything is back up and running. If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/4/2008 3:41:34 PM - Power Outage in Rockledge 1
Description:   Rockledge 1 is currently without power. The building is also without Aspect and Remedy. Engineers are aware of this issue and are working towards a resolution. Further updates will be provided as they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Rockledge 1 is back up and fully operational.
6/4/2008 10:12:05 AM - NIHADM2 Service Reset
Description:   On June 4th, 2008 at 11:45 AM the NIHADM2 service will be reset . This service reset should take no longer than 10 minutes. ADM users connected to NIHADM2 can redirect to the redundant NIHADM server. If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of June 4th 2008 at 12:00 PM NIHADM 2 was back up and running. If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/3/2008 3:21:30 PM - IForgotMyPassword Service Update
Description:   As of 6:50 AM on June 4th, 2008 EMIB has restored service to the Password Self Service (iforgotmypassword.nih.gov). If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of 7:00 AM on June 4th, 2008 EMIB has restored service to the Password Self Service (iforgotmypassword.nih.gov). If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/3/2008 9:04:14 AM - NHGRI Server Room shutdown
Description:   At the moment, NHGRI has shut down a number of servers in Democracy 2 due to the AC units going offline. Technicians are currently working on putting the AC units back online. Updates will be provided as they become available. Impacted Service/Application: All NHGRI Resources hosted at Democracy 2, including website and databases. Impacted Users: NHGRI Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  At 11:00 AM the AC units in Democracy 2 were repaired, and Democracy 2 data center is back online. If you continue to have problems please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/2/2008 8:00:51 PM - Biowulf Login Node Issues
Description:   The "login node" for gaining access to the NIH Biowulf cluster (biowulf.nih.gov) is currently down due to an unknown hardware problem. DCSS/SCB system administrators are attempting to address the issue. Users of the NIH Biowulf Cluster will not be able to login to biowulf.nih.gov until the issue is resolved. Users will not be able to submit new jobs or check on the status of existing jobs. Jobs currently running on the cluster are not affected by the failure of the login node. Currently there is no estimated time of resolution. Updates will be made available as they are received. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Time: 9:44PM The Biowulf login node has been restored to standby hardware. Biowulf users should now be able to login.
5/31/2008 6:55:26 AM - Redundant Circuit to Sterling Data Center Unavailable
Description:   The redundant circuit to the Sterling Data Center is currently unavailable. Because this is a redundant circuit, NIH users should not experience any loss in network connectivity. Qwest engineers are investigating the issue. There is currently no estimated time of resolution. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The redundant circuit has been restored to service. CIT engineers will continue to monitor the situation for changes.
5/30/2008 2:40:17 PM - Fibergate Fernwood Building Fiber Relocation Maintenance
Description:   Date: Saturday, June 7, 2008 Time: 06:00am - 6:00pm Description: On Saturday, June 7, 2008 beginning at 06:00 a.m. and ending on Saturday, June 7, 2008 at 6:00 p.m., Fibergate will perform a scheduled maintenance activity to relocate Fernwood fiber optic connections in support of a new parking garage project next to the Fernwood building. Impact: Please note the Fibergate Fernwood Building Fiber Relocation Maintenance activity has been given a Possible Service Affecting-Low (PSA-Low) impact assessment for NIHnet connectivity for Democracy I, Democracy II, and Fernwood network end-users. Specifically, NIHnet data network connectivity for these locations will automatically failover to redundant network paths as each fiber pair is relocated in a predetermined sequence order. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Fibergate Fernwood Building fiber relocation maintenance completed successfully without any complications.
5/30/2008 1:28:52 PM - Electronic Voicemail Issues
Description:   Date: May 30, 2008 Time: 1:26 PM Event Description: At this time, the EVM system for electronic voicemail for the 594, 496, 480, 435 and 402 exchanges is not working. Verizon is working on the solution and it should be up and working soon. Updates will be provided as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of 2:31 PM on May 30, 2008 this issue was resolved. All systems are up and functional.
5/30/2008 11:35:54 AM - Websites access issues
Description:   Date: May 30, 2008 Time: 11:18 AM Event Description: At this time customers may experience intermittent issues accessing some websites. Some reported websites include: http://content.nejm.org/ http://circ.ahajournals.org/contents-by-date.0.shtml http://jama.ama-assn.org/cgi/content/abstract/288/17/2144 http://eurheartj.oxfordjournals.org/cgi/content/abstract/24/4/320 http://Cancer.org http://jbc.org http://ucsc.edu www.sciencemag.org Updates will be provided as soon as they become available. CIT engineers are working to resolve the problem as soon as posible. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of 1:40 PM on May 30, 2008 this issue was resolved.
5/28/2008 2:25:04 PM - NIH Building 12 Data Center Equipment Relocation Maintenance
Description:   Date: Wednesday, June 4, 2008 - Thursday, June 5, 2008 Time: Start 5:00pm (6/4) - End 6:00pm (6/5) Description: On Wednesday, June 4, 2008 at 5:00pm EDT NIHnet engineers will proactively migrate NIHnet Internet traffic from the Building 12 Data Center path to the Fernwood Internet path in preparation for the NIH Building 12 Data Center Internet DMZ Device Relocation Maintenance activity on Thursday, June 5, 2008 On Thursday, June 5, 2008 at 8:00am EDT NIHnet engineers will relocate the Building 12 Internet DMZ network devices to a new cabinet in the Building 12 Data Center. The relocation of the Internet DMZ network devices expected to be completed by 5:00pm on Thursday, June 5, 2008 with NIHnet Internet traffic redirected back to the Building 12 Data Center path by 6:00pm. Impact: Please note the NIH Building 12 Data Center Internet DMZ Device Relocation Maintenance activity has been assessed with a Possible Service Affecting-Low (PSA-Low) impact even though all NIHnet Internet traffic will be redirected to the Fernwood Internet path prior to the physical relocation of the Building 12 Data Center Internet DMZ network devices. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
Resolution:  NIH Building 12 Data Center equipment relocation maintenance has been completed successfully without any complications.
5/27/2008 9:02:00 AM - Inbound ISDN Video Conferencing is Down
Description:   At this time, Inbound ISDN Video Conferencing traffic is down. Engineers are aware of the problem and are working with their external partners to resolve the issue. There is no estimated time of resolution. Updates will be made available as they are received. Impacted Service/Application: Inbound ISDN Video Conferencing Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of 8:30 AM today May 28, 2008 this issue was resolved. At this time all Inbound ISDN Video Conferencing traffic is up and fully functional.
5/23/2008 12:42:08 PM - Connectivity Issues with FDA and SOA Environments
Description:   At this time the FDA Federation Login & SOA Tiers are experiencing connectivity issues. Engineers are aware of the problem and are working with their external partners to resolve the issue. There is no estimated time of resolution. Updates will be made available as they are received. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Time: 1:28PM The FDA Federation Login & SOA Tiers have regained connectivity. All services are functional at this time.
5/23/2008 10:58:46 AM - PKI System Connectivity Issues
Description:   The HHS PKI system is currently down. At this time, the system is unable to issue or revoke any certificates. Current live certificates are still valid. The engineers are aware of the situation and are working towards a resolution. Update will be provided as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Service has been restored to the HHS PKI digital certificate system. The site will continue to show the banner describing a temporary outage will be removed later today.
5/22/2008 4:57:07 AM - Brief Power Outage in Executive Boulevard 6001 and 6100
Description:   On Thursday, May 22 at 4:04 AM, the 6001 and 6100 Executive Boulevard buildings experienced a brief power loss affecting network connectivity for the following ICs: OD, NIDA, NIMH, NICHD, NSC, and CIT. Power began returning to these buildings starting at 4:17 AM. CIT engineers continue to monitor the situation for changes, but all service appears to have been restored at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Power began returning to service at 4:17 AM.
5/21/2008 10:11:12 AM - Building 6700A Rockledge Outage
Description:   There was a fire at 6:30am on the 3rd floor electrical closet of building 6700A Rockledge. Due to the fire there is limited electricity service. Network and wireless connectivity are nonfunctional. Engineers are aware of the issue, and are working on a solution. Updates will be provided as they are made available. Impacted Users: All Building 6700A Rockledge Users Expected Resolution Time: There is no estimated time for resolution at the moment. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Time: 10:53AM At this time engineers have been able to return all affected services to normal.
5/19/2008 2:29:35 PM - NIHITS II Access Issues
Description:   NIHITS II is experiencing issues that are preventing users from accessing the system. OIT engineers are working to resolve the issues. Updates will be made available as they are received. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Time: 4:00PM The NIHITS II access issue has been resolved at this time and all operations have returned to normal.
5/17/2008 12:06:07 AM - NIHCESMLBX15 Downtime
Description:   As part of CIT's scheduled maintenance of NIH email services, the NIHCESMLBX15 exchange server is currently unavailable. This extended maintenance downtime is affecting NLM users. The maintenance activity is scheduled to be completed no later than 6:00 AM. Further updates will be sent as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
Resolution:  The NIHCESMLBX15 server, which services NLM, is back in service as of 8:30 AM on Saturday, May 17. EMIB engineers will be continuing their evaluation of the incident. No further service disruptions are planned.
5/16/2008 12:46:46 PM - Telephone Outage in Building 50 on the 6th Floor
Description:   At this time there are approximately 40 telephones out on the 6th floor in Building 50. Verizon technicians are on site and are waiting for a piece of equipment to arrive in order to resolve the issue. The estimated time of service restoration is at 1:45PM. Updates will be made available as they are received. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Time: 3:24PM The service to the telephones in Building 50 has been restored at this time.
5/16/2008 4:42:21 AM - Reload of Building 29 B29-4000 Switch
Description:   During the early morning of Friday, May 16, NIHnet engineers conducted a reload of the Building 29 B29-4000 switch to rectify performance issues. The reload may have briefly impacted NIHnet connectivity for users from OD, SCADA, and FDA. This maintenance has been successfully completed, and CIT engineers continue to monitor the device for further issues. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Initial/resolved Hot News notification.
5/15/2008 2:33:51 PM - Guest Wireless DMZ B45 Firewall Code Upgrade Maintenance
Description:   Time: 5:00pm - 7:00pm On Monday, May 19, 2008 at 5:00pm - 7:00pm EDT the NIHnet Guest Wireless network security infrastructure located in Building 45 will be upgraded to improve performance and reliability. Impact: There will be brief service interruptions to Guest Wireless Network users only with each service interruption lasting for several minutes while the Building 45 Guest Wireless Firewall operating system is upgraded. The NIHnet Wireless Network Service for all NIH personnel WILL NOT be affected by this maintenance activity because NIHnet Wireless Network access and VPN connectivity will fail-over to the redundant path via the Building 12 Wireless DMZ infrastructure. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Time: 6:11PM The maintenance has completed successfully without complications.
5/14/2008 1:43:25 PM - ITAS Scheduled Maintenance
Description:   ITAS is scheduled for maintenance on May 15, Thursday evening between 6:00PM - 6:30PM for server performance improvement. During the maintenance, ITAS will not be available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Maintenance has been completed successfully without any complications.
5/14/2008 12:08:42 PM - Portal Server Maintenance
Description:   On Thursday evening, May 15th, two portal servers will undergo maintenance. There should be little or no user impact during this time. It may be necessary to simply refresh portal pages that were displayed during this period should any content look incorrect. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Time: 7:45PM The maintenance has been completed successfully.
5/14/2008 12:32:55 AM - Adobe Connect meetings running without SSL
Description:   Adobe Connect meetings are currently running without SSL. While login to Connect is still protected by SSL, the actual meeting traffic is no longer encrypted. Encryption should return to service by 10pm Wednesday, May 14th. Please direct any questions to: webmeeting@mail.nih.gov.
Resolution:  This issue has been resolved and Adobe Connect meetings are now encrypted as normal.
5/13/2008 9:32:03 PM - Mailbox Server Reset for NIHCESMLBX4 and NIHCESMLBX8
Description:   The NIH CES Administrators will need to perform an emergency reset of NIHCESMLBX4 and NIHCESMLBX8 tonight at 10:00 PM due to an issue with the backup software. The IC's effected are: NIHCESMLBX4: OD (2045) NIAID (34) NIAAA (296) FIC (77) VRC (186) NIDA (111) NCI (81) NIHCESMLBX8: NIDCD(292) NIDA (548) NCCAM (142) This outage is not expected to exceed 10 minutes per server. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The reset maintenance for NIHCESMLBX4 and NIHCESMLBX8 has been successfully completed.
5/13/2008 4:06:43 PM - Guest Wireless DMZ B12 Firewall Code Upgrade Maintenance
Description:   Date: Friday, May 16th, 2008 Time: 5:00pm - 7:00pm Description: On Friday, May 16th, 2008 at 5:00pm - 7:00pm EDT The NIHnet Guest Wireless network security infrastructure located in Building 12 will be upgraded to improve reliability. Impact: There will be brief service interruptions lasting for several minutes during the maintenance window with each service interruption ONLY affecting connected Guest Wireless end-users. The NIHnet Wireless Service WILL NOT be affected by this maintenance activity because NIHnet Wireless access and VPN connectivity is supported by a redundant path via the Building 45 Wireless DMZ infrastructure. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
Resolution:  Time: 8:21PM The maintenance has been completed successfully without complications.
5/13/2008 10:05:27 AM - Building 5 to Valve Vault 5 Directional Bore Maintenance Project
Description:   ORF will be continuing their fire alarm project on the NIH Campus by drilling a directional bore between Building 5 to Valve Vault 5 on Thursday, May 15, 2008. Cable Management Branch is aware of the maintenance and is prepared for any unforeseen outages as a result of the maintenance work. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  No issues have been reported from this maintenance activity from the support team nor customers.
5/12/2008 1:44:55 AM - Sterling Data Center Redundant Internet Connection Outage
Description:   Currently the Sterling Data Center redundant Internet connection is down. Engineers have been notified and are working to resolving the issue. At this time there is no estimated time of resolution. Further details will be posted as soon as they are available.
Resolution:  The fiber cut between Virginia and DC has been repaired and the redundant connection is operational at this time. Network Operations engineers will continue to monitor the circuit closely for the next 24 hours.
5/9/2008 10:06:30 AM - FIC Building 16 LAN Closet Power Outage
Description:   At this time, FIC users in Building 16 are experiencing network connectivity issues due to a power outage in the FIC Building 16 LAN Closet. Engineers are aware of the issue and are working to resolve it as soon as possible. Updates will be provided as they are made available. Impacted Service/Application: Network connectivity Impacted Users: FIC Building 16 users ONLY Expected Resolution Time: There is no current estimated time to resolution. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The power in Building 16 LAN Closet was restored and at this time all the connectivity issues were resolved. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
5/9/2008 12:52:54 AM - Power Outage in Rockledge 1 and 2
Description:   There is currently a power outage in the Rockledge 1 and 2 buildings. This outage is currently affecting network connectivity for Rockledge 1 users from the following ICs: NLM, NHLBI, NICHD, and OD. It is also affecting Rockledge 2 users from the following ICs: NHLBI, OD, and NICHD. Pepco engineers are on the way to resolve the issue, but there is currently no estimated time of repair. Further updates will be sent as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  All network connectivity in Rockledge 1 and 2 appears to be restored at this time. CIT network engineers will continue to monitor the situation for changes.
5/7/2008 4:30:51 PM - Connect System Maintenance
Description:   Time: 9:00pm - 10:00pm Description: The Connect (formerly Breeze) service will be unavailable on Monday, May 12 starting at 9pm for approximately 1 hour due to scheduled maintenance. Date: Friday, May 9th, 2008 Impact: Users will be unable to use Connect (formerly Breeze) service. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Connect System Maintenance has been completed successfully.
5/7/2008 11:06:30 AM - NIHCESMLBX Server is Currently in Distress
Description:   Date: May 7th, 2008 Time: 11:00 AM Event Details: NIHCESMLBX Server is currently in distress and will be rebooted to correct the situation. Impacted Services: The email service for the following IC's will be affected by this outage:NCRR, NIBIB, NIGMS, NINR, NHGRI and NEI.
Resolution:  The NIHCESMLBX Server was rebooted and at this time all services are back up and fully functional. If you still have difficulties please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
5/6/2008 11:21:31 AM - Building 12 B12-DC-PIE1 Firewall Maintenance
Description:   Date: Thursday, May 8th, 2008 Time: 6:30am - 7:30am Description: On Thursday, May 8th, 2008 at 6:30am - 7:30am EDT, NIH engineers will apply ruleset changes to the b12-dc-pie1 firewall that will only affect vlans 4 & 6. This change will enhance security for all servers on VLAN 4 and VLAN6 including: kafka.net.nih.gov, list.nih.gov, ns.nih.gov and ntp1.nih.gov. Also, this maintenance will not affect normal email, dns, and time services to those servers. Impact: Please note this Building 12 B12-DC-PIE1 Firewall Maintenance activity has been assessed with a Service Affecting-Low (PSA-Low) impact. Specifically, this maintenance activity will limit unauthorized network traffic to some devices supporting the listserv, NTP, and DNS services. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  This maintenance was completed successfully as scheduled.
5/6/2008 8:12:56 AM - Fernwood-7600-Outside Internet
Description:   Date: Tuesday, May 06, 2008 Time: 7:35 PM There was a problem with the Fernwood-7600-outside due to the Power issue in the Fernwood building. The Primary Internet Path has been moved to alternate Building 12 path to resolve the issue. NIH engineers are currently investigating the issue to ensure stability. Further updates will be provided as they are made available. Impacted Service/Application: Internet Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Issue has been resolved and everything is working now.
5/5/2008 2:59:37 PM - Notification of Foreign Travel Website is Down
Description:   Date: May 5th, 2008 Time:8:00 AM Event Details: At this time the Notification of Foreign Travel website is experiencing connectivity issues. The engineers are aware of the issue and are working towards a resolution. At this time there is no Estimated Time of Resolution. Updates will be provided as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Engineers have resolved this issue, and the Notification of Foreign Travel system is back up and running.
5/2/2008 5:24:28 AM - Reload of B29-4000 Router
Description:   During the early morning of Friday, May 2, 2008, the NIH B29-4000 router experienced a hardware failure. CIT network engineers will conduct an emergency reload to correct the hardware failure. The expected time of resolution is currently unknown. Further updates will be sent as needed. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The device reload was completed at 5:50 AM. The device is now functioning normally at this time. Engineers are investigating the root cause of the issue and will provide updates as they are made available.
5/1/2008 11:23:33 AM - Building 50 Telephone Outage
Description:   There has been a telephone outage reported, with 14 - 15 lines down in Bldg. 50 / 6th Floor. Technicians have been dispatched to the location. Further updates will be provided as they become available. Impacted Users: NIAID Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  All Building 50 telephone lines have been restored.
4/30/2008 3:49:08 PM - AT&T Blackberry Data Connectivity Issues
Description:   Date: Wednesday, April 30th, 2008 Time: 3:45 PM It appears that the AT&T is experiencing a data outage and most users with AT&T cannot receive messages intermittently, if at all. Due to the unofficial nature of the issue there is no Estimated Time for Resolution. Updates will be provided as they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  AT&T Blackberry data connectivity issues have been resolved.
4/30/2008 12:56:47 PM - NAppMan Downtime
Description:   NAppMan will be down from 1:00 - 2:00 PM today Wednesday, April 30th, to implement monitoring changes for the NIDB system. Impacted Service/Application: NAppMan Expected Resolution Time: Date: April 30th 2008 Time: 2:00 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Maintenance has been completed and NAppMan is up and running.
4/30/2008 5:12:32 AM - Building 12 6500- 4A Module is currently down
Description:   The Building 12 6500-4A Module on a distribution router is currently down. Network engineers have been dispatched and are currently working to resolve the issue. Further updates will be posted as soon as they become available.
Resolution:  Engineers have resolved the issue. Service was restored as of 5:30 AM.
4/29/2008 9:40:38 PM - NIHnet CIT Fernwood-6500-C Module-2 is Down
Description:   Due to the NIHnet CIT Fernwood-6500-C Module-2 Replacement Emergency Maintenance, Fernwood-6500-C Module-2 is currently down. Engineers are working to resolve this issue. Further updates will be provided as they are made available. Currently there is no time of resolution for this issue. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The Fernwood-6500-C Module-2 is back online service has been restored.
4/28/2008 2:37:06 PM - NAppMan Application is Experiencing Issues
Description:   The NAppMan application is currently experiencing issues. Engineers are aware of the issue and are working towards a resolution. Updates will be provided as they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Time: 2:54PM The engineers have restored service to the NAppMan application. The engineers will continue to investigate the root cause of the issue.
4/28/2008 8:46:58 AM - Building 12 Distribution Router Module Failure
Description:   Date: Monday, April 28, 2008 Time: 8:11 AM Description: One of the modules on a distribution router in Building 12 failed. Due to the redundancy of the NIH network no users are currently affected. NIHnet engineers are currently working to resolve this issue. Updates will be provided as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  This issues was resolved as of 9:50 AM.
4/26/2008 8:32:33 AM - Phone Outage at the Police Department
Description:   Date: Saturday, April 4th, 2008 Time: 6:45 AM Details: A phone outage has occured at the Police Department on NIH Campus. The Police have put temporary procedures in place to cover the down lines and can still receive calls. A Verizon technician has been called in and will assess the situation. Update will be provided as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  At 9:50 AM the telephone outage at the Police Department has been repaired. All lines are back in service.
4/26/2008 1:36:02 AM - Building 12 Switch Reset
Description:   On Saturday, April 26, a network switch in the Building 12 Data Center experienced a brief reset. All connectivity has been restored at this time. CIT network engineers continue to monitor the situation. Further updates will be sent if needed. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The B12-6500-MR-B was restored to service at 1:14 AM.
4/25/2008 3:30:13 PM - 10-15 service disruption in Sharepoint
Description:   There have been reports of intermittent slowness in connecting to the SharePoint websites. We have investigated and identified the possible culprit for the slowness in page load. Necessary actions have been taken to resolve the issue with load balancers and a more through patch will be to be applied during a later scheduled maintenance window to extensively resolve the problem. Currently all HSB hosted SharePoint Sites are up and the intermittent issue should have been rectified.
Resolution:  There have been reports of intermittent slowness in connecting to the SharePoint websites. We have investigated and identified the possible culprit for the slowness in page load. Necessary actions have been taken to resolve the issue with load balancers and a more through patch will be to be applied during a later scheduled maintenance window to extensively resolve the problem. Currently all HSB hosted SharePoint Sites are up and the intermittent issue should have been rectified.
4/24/2008 3:58:40 PM - Mailbox Server NIHCESMLBX5 is Currently Experiencing Issues
Description:   NIHCESMLBX5 experienced a system crash. The mailbox server is currently not responding. CES Engineers are investigating the issue. Updates will be provided as they are made available. Impacted Service/Application: Mailbox Server Impacted Users: NIAID Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIHCESMLBX5 mailbox server has been restored to service. CES Engineers will continue to monitor the server closely.
4/24/2008 3:19:08 PM - ITAS Production Hardware Migration
Description:   ITAS is scheduled for production hardware migration on Tuesday, April 29, starting at 6:00PM EST and ending at approximately 9:00PM EST. During this time, ITAS will NOT be available. We apologize for any inconveniences this may cause you. Impacted Service/Application: ITAS Expected Resolution Time: Date: Tuesday, April 29 2008 Time: 9:00 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  ITAS hardware migration has completed successfully. ITAS is back online.
4/23/2008 4:49:45 PM - Remedy Server restart April 24 12:30AM
Description:   Date: Thursday, April 24th, 2008 Time: 12:30 AM Description: The CIT Customer Support Remedy server will be briefly out of service while being rebooted to correct an issue with email notifications. Outage should not last more than ten minutes. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Remedy server was rebooted and returned to service as of 12:37 AM.
4/21/2008 8:16:56 AM - CIT Print Server Issues
Description:   Date: Monday, April 21st, 2008 Time: 6:00 AM Description: At this time the CIT Print Server is experiencing connectivity issues. Impact: No users within CIT will be able to print on any CITPRINT managed printers. Engineers are aware of the issue and are working towards a resolution. Updates will be provided as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  At 1:11 PM, engineers restored and confirmed the CITPRINT server was restored to service. Users are now able to print using networked printers. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
4/14/2008 1:19:34 PM - Building 50 MDF Refresh Maintenance
Description:   Date: Saturday, April 26, 2008 Time: 8:00am - 5:00pm Description: On Saturday, April 26, 2008 at 8:00am - 5:00pm EDT NIHnet engineers will upgrade the aggregation switches and UPS in Building 50. Impact: Please note that this Building 50 MDF refresh maintenance has been rated with a Service Affecting (SA) impact. Specifically, NHGRI, NHLBI, NIDCD, NIAMS, NCI, OD/ORS, CIT-WLAN, NIDDK, FACnet and the CIT Video in Building 50 will lose network connectivity to NIHnet while the aggregation switches in Building 50 are being upgraded. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  All the customers that have tested at the end of the maintenance have reported that all services are up and running. As of 4:35 PM the maintenance is complete.
4/8/2008 9:41:53 PM - Iforgotmypw Upgrade - Email Delivery Concerns
Description:   As part of todays upgrade to the new NIH Password Self Service product, NIH and HRSA staff that are currently registered for Iforgotmypw had their primary mail field in AD updated with the data they had entered during their initial registration for iforgotmypw. This may have been a problem for some users. Some users may have had email to them bounce back to the sender (or NDR). EMIB has updated all potentially affected users to reset this field to the correct value. It is unknown at this time exactly how many PSS registered users were affected. EMIB staff worked to correct the problem as quickly as possible for all potentially affected users. Anyone experiencing a problem would have had it occur between 4 and 9 pm. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Email Delivery Issues have been resolved.
4/4/2008 1:04:29 PM - Password Self-Service Availability
Description:   Date: Monday, April 7th, 2008 till Wednesday, April 9th, 2008 Time: Starting at 9:00 AM Description: Iforgotmypw.nih.gov or Password Self-Service service will be unavailable starting Monday, April 7th after 9AM until Wednesday, April 9th. This is due to a service upgrade. Impact: During this outage, customers will be unable to use this service to change their passwords or unlock their accounts. Current users of the system include NIH, HRSA and External.nih.gov. In addition, Password.nih.gov will also be affected by this service upgrade, but only intermittently. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Service Upgrade for Iforgotmypw.nih.gov & Password Self-Service has been completed successfully.
4/2/2008 1:07:11 PM - Password.nih.gov Software Upgrade
Description:   Password.nih.gov will be unavailable for the next 30 minutes due to a software upgrade. Customers may experience a brief interruption (5 min or less) during this upgrade. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Software Upgrade Maintenance for Password.nih.gov has now been completed. Password.nih.gov is now available.
4/1/2008 1:09:33 PM - CRC-4500-B2D Power Supply Replacement Maintenance
Description:   Date: Friday, April 11, 2008 Time: 1:00am - 3:00am Description: On Friday, April 11, 2008 at 1:00am - 3:00am ET NIHnet engineers will replace a failed power supply on the CRC-4500-B2D. This device was damaged during a power surge caused by construction workers and is now in a HazCon state. Impact: Please note this CRC-4500-B2D Power Supply Replacement Maintenance activity has been assessed with a Possible Service Affecting-Low (PSA-Low) impact. Specifically, during this maintenance activity, NIHnet access should not be affected as long as the redundant power supply replacement procedure goes as planned. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The CRC-4500-B2D Power Supply Replacement Maintenance was partially completed.
3/26/2008 10:23:34 AM - Microsoft Jet Database Engine Vulnerability
Description:   Due to a recently announced security vulnerability in Microsoft Jet Database Engine affecting users of Microsoft Word running on Windows 2000, XP, and Server 2003 SP1 and which is being actively exploited in targeted attacks, all .MDB file attachments will be blocked at the email gateways effective immediately. Only the attachments will be dropped and users in most cases will receive notification that the file has been removed. Impacted Service/Application: E-mails containing a .MDB file attachment will have the file removed prior to delivery. Impacted Users: Users running Microsoft Word on Windows 2000, XP and Server 2003 SP1. This is an informational Hot News. There will be no further updates. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  This is an informational Hot News only. No further updates will be sent.
3/25/2008 2:09:50 PM - Building 12 Wireless and Wireless Guest Issues
Description:   Currently building 12 users are experiencing Wireless and Wireless Guest Issues. NIHnet engineers are aware of this issue, and working towards a resolution. Impacted Service/Application: Wireless and Wireless Guest Impacted Users: Building 12 Users Expected Resolution Time: Unknown at this time Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Building 12 wireless and wireless guest issues have been resolved.
3/24/2008 8:05:30 AM - NAppMan Implementation of Tibco Maintenance
Description:   On March 24, 2008, between 10:00am - 11:00am, NAppMan engineers will be implementing a change that will represent the Tibco service on the dashboard. Tibco will not have a service status, but it will have a component status. During this implementation NAppMan will not be available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Time: 10:55AM The implementation of Tibco to NAppMan was completed successfully.
3/18/2008 3:28:37 PM - Cisco VPN Client Version 5.x Mandatory Upgrade - MS Windows only
Description:   If you use Microsoft Windows and run Cisco VPN client software to access NIH remotely, please be advised of the following: Due to a security vulnerability, at 8:00 AM Wednesday, March 26, 2008, remote Windows machines will need Version 5.0.01.0600 and above of the Cisco VPN client software in order to login. Any Cisco VPN client version below version 5.0.01.0600 must be upgraded. The upgraded software is available via the iSDP software distribution site: http://isdp.cit.nih.gov/downloads/vpn_tools.asp. Please be sure the existing VPN client version is uninstalled prior to upgrading to the new version. Note: both Windows 2000 and XP require administrator privileges in order to upgrade the software. If you do not have administrator privileges, you will need to obtain assistance in upgrading your VPN software. This cut-off date does NOT apply to you if you are running VPN client software on Linux or Mac OS X. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or http://ithelpdesk.nih.gov if you have any questions.
Resolution:  All Windows versions of the Cisco VPN client must now be version 5.0.01.0600. Please contact the NIH Help Desk if you have issues upgrading your client to the proper version
3/18/2008 2:30:04 PM - Constellation Issues
Description:   Constellation experienced technical difficulties and was not creating accounts earlier today. CIT has resolved the issue and the backlog of transactions should begin to be processed by Constellation. Impacted Service/Application: Constellation Resolution Time: Tuesday, March 18th 2008 at 2:00 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  This issue was resolved as of 2:00 PM on March, 18th 2008.
3/18/2008 1:43:02 PM - NEES Production Server Downtime
Description:   At 4:00pm today, March 18, 2008, the NEES production server will be taken out of service to apply a new minor release. The system is expected to return to normal service before 4:30pm this afternoon. Any employees who have filed or need to file a request for "Approval of Outside Activity" as well as the NIH Ethics community will be affected during this service outage. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NEES Production Server is back in service. Updates were made successfully.
3/17/2008 7:48:19 AM - ORS Network Services Outage
Description:   Buildings 14, 28, and 28A are currently experiencing a network outage. Impacted Service/Application: All network resources are being affected. Impacted Users: OD/ORS users from Buildings 14, 28 and 28A are experiencing loss of connectivity with their network resources. Expected Resolution Time: At this time there is no Expected Resolution Time. Updates will be provided as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Network connectivity has been fully restored. Users may need to reboot their computers to regain network access. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
3/14/2008 2:57:15 PM - NIHnet CWDM Ring I - Core Network 10GigE Upgrade Maintenance
Description:   As a follow-up to the March 8-9, 2008 NIHnet Bandwidth Upgrade in North Bethesda, Rockville, & Gaithersburg maintenance activity, it is necessary for NIHnet engineers to install and activate a 10 Gigabit network connection between the Executive Blvd Bunker-6500-DR router and the B12-7600-Core router. Impacted Service/Application: No Services/Applications are expected to be impacted by this maintenance. Impacted Users: No users are expected to be impacted by this maintenance. Expected Resolution Time: Thursday, March 20, 2008 at 6:00 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Maintenance has been successfully completed as of Tuesday, March 20th 2008 at 5:33 PM. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
3/14/2008 12:44:32 PM - PETRI Server Outage
Description:   On Friday, March 21st beginning at 10:00PM, during the scheduled monthly maintenance window, the PETRI server will be shutdown and replaced with new hardware by CIT DCSS Engineers. All users of the Petri server will be affected and will not be able to connect to the server during the maintenance window. As this server provides home directories containing Outlook PST (email archive) files for most CIT staff members, we are kindly asking that all CIT staff exit their email prior to departing for the weekend. CIT DCSS staff anticipates the duration of this outage to be 4 hours or less. Impacted Service/Application: Petri Impacted Users: All CIT users of the Petri server Expected Resolution Time: March 22, 2008 at 2:00 AM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The maintenance on the PETRI server has been completed successfully.
3/12/2008 8:42:12 AM - Changes to CIT Ticketing System: 3/12/2008 and 3/15/2008
Description:   CIT Support Technologies is preparing to implement a significant enhancement to the CIT Service Ticket in the Remedy Ticketing system. This change will allow for special customer roles and properties to be associated with each customer and is a significant improvement over the current jumble of radio buttons on the "Roles" tab. In preparation for this enhancement STG will be locking down all role buttons on the Customer Database this evening, Wednesday, March 12th. The balance of the user-impacting work will be performed on Saturday, March 15th. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  This maintenance has been completed successfully without any complications. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
3/11/2008 3:55:16 PM - NIHnet Internet Building 12 DMZ Firewall Hardware Upgrade Maint.
Description:   Date: Tuesday, March 18, 2008 Time: 6:00pm - 10:00pm Description: On Tuesday, March 18, 2008 at 6:00 p.m. - 10:00 p.m. ET NIHnet engineers will perform a Scheduled Maintenance activity on the NIHnet Internet DMZ Building 12 path to upgrade and optimize NIHnet Internet DMZ Firewall infrastructure to the next generation hardware platform. Impact: Please note this NIHnet Internet Building 12 DMZ Firewall Hardware Upgrade Maintenance activity has been assessed with a Service Affecting (SA) impact. Specifically, there will be a maximum of five expected NIHnet Internet traffic flow disruptions during the first three hours of this four hour maintenance window. Each NIHnet Internet traffic disruption is expected to last less than five minutes in duration as NIHnet Internet traffic is moved over to the new firewall infrastructure in the Building 12 Internet DMZ path and tested for performance and reliability. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NIHnet Internet Building 12 DMZ Firewall Hardware Upgrade Maintenance was completed successfully.
3/10/2008 9:25:40 AM - BlackBerry Send Issues
Description:   Some NIH Blackberry users may report a problem sending emails, while receiving is working normally. NIH CES engineers have identified the problem and it is being corrected. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NIH CES engineers have identified the problem and it has been corrected. All devices should be functioning normally at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
3/7/2008 2:51:14 PM - Building 12 Remote Access Implementation Phase II
Description:   On Tuesday, March 11, 2008 at 5:00pm - 11:00pm ET NIHnet engineers will perform Phase II of the hardware upgrade of the Building 12 Remote Access Implementation. Impacted Service/Application: Please note this Building 12 Remote Access Implementation Phase II activity has been assessed with a Possible Service Affecting-Low (PSA-Low) impact. Specifically, during this maintenance activity, all NIHnet remote access traffic will automatically and seamlessly balance between the Building 12 and Fernwood remote access devices. Therefore, there is a very low probability of a NIHnet Remote Access service disruption due to the redundant remote access design Expected Resolution Time: Date: Tuesday, March 11, 2008 Time: 11:00pm Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Time: 9:17PM The maintenance was completed successfully without complications.
3/6/2008 1:01:54 PM - CRC B2B LAN Closet Power Issues
Description:   Currently, there is a power issue in the Clinical Research Center B2B LAN closet. The issue was impacting a switch that supports network connectivity for NCI users. NIHnet and facility engineers have been dispatched and are working to eliminate any additional power issues that may exist. Impacted Users: NCI Expected Resolution Time: The impacted NCI switch was restored to service at 12:55 PM. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  This is an initial and final message.
3/4/2008 10:17:18 AM - Issues Receiving Emails From External Hosts
Description:   Currently there are issues with NIH customers receiving emails from external hosts outside of NIH. CIT engineers are investigating the issue. Updates will be provided as they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Issue has been resolved.
3/3/2008 5:52:23 PM - PKI Website Issues
Description:   Currently there is a server outage impacting the HHS PKI website (https://www.pki.hhs.gov/hhspki/home/). Users are receiving error messages when attempting to get new certificates. The HHS PKI team is aware of the issue and is working to resolve the outage. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of 12:30 PM, system engineers have restored the PKI service to operational status. Users should now be able to successfully create new PKI certificates. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
3/3/2008 3:17:32 PM - Wireless Guest Administration Maintenance
Description:   On Tuesday, March 4 from 6:00pm - 6:30pm ET, the NIH Wireless Guest Access Management System (WLGAMS) will be offline for routine database maintenance. During the 30-minute maintenance period, account creators will not be able to activate new wireless guest accounts. Please note that this maintenance will have no impact on users of the Wireless Guest service, and users with existing accounts will be able to authenticate normally. The maintenance only affects the administrative application for activating guest accounts. If you have any questions, please contact the NIH Help Desk at 301-496-4357 or visit us on the web at http://support.cit.nih.gov.
Resolution:  Maintenance was completed successfully.
2/28/2008 5:48:05 PM - ITAS Scheduled Maintenance
Description:   ITAS is scheduled for maintenance on March 4, Tuesday evening between 10:00PM - 10:30PM for production passwords changes. During the maintenance, ITAS will not be available. We apologize for any inconveniences this may cause you. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The ITAS maintenance has completed successfully.
2/28/2008 3:43:44 PM - Constellation Sync Process
Description:   Event Details/Description: March 2nd, 2008 constellation will initiate a sync process with NCI. This will start at 4:00 PM and expected end time should be between 6-8 hours later. Constellation will continue to run, but the synchronization with AD will be slow. Impacted Service/Application: Constellation Impacted Users: NCI Expected Resolution Time: Between 10:00PM - 12:00 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The Constellation Sync Process was completed at 8:45 AM on Monday, March 3rd, 2008. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
2/28/2008 10:46:27 AM - NIHCESMLBX Server Maintenance
Description:   On February 28, 2008, beginning at 10:00pm, engineers will be repairing one of the redundant paths on the NIHCESMLBX server's SAN connection. During that time any ICs that have mailboxes on that server will be unable to reach their emails for approximately 45 minutes. The following ICs will be affected during the maintenance window: NIAAA, NIGMS, NBS, NEI, NHGRI, NIDA, and ORS. NIAAA has less than 50 mailboxes on the server being repaired. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov if you have any questions.
Resolution:  The server maintenance has been successfully completed.
2/27/2008 7:41:28 AM - NBS Production Servers are Down
Description:   At this time all NBS Production Servers are down. Impacted Service/Application: All NBS Applications are down and customers will not be able to access them. The NMC engineers are aware of the situation and are working towards a resolution. There is no Estimated Time of Resolution and updates will be posted as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  At 10:05 AM, the NBS system was verified as operational. Users can now access the NBS system.
2/26/2008 4:59:01 PM - ITAS Emergency Maintenance
Description:   There will be an ITAS Emergency Maintenance this evening, Feb 26 between 6:00PM - 8:00PM due to timecards for next pay period (PP-6) was erroneously generated. During the maintenance, ITAS will not be available. Any ITAS activities (such as "Verify Timecard", "Request Leave", "Approve Leave", "Approved Timecard", and/or "Timecard action" etc..) that were performed by users after 10:00AM this morning (Feb 26) is required to be re-entered in ITAS after the ITAS maintenance is completed this evening. We apologize for any inconveniences this may cause you. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The maintenance has been completed successfully. The ITAS records have been restored as of 10:00 AM this morning.
2/25/2008 3:23:22 PM - Connect Server Database Maintenance
Description:   Tonight, February, 25th, 2008 between 8:00 PM and 10:00 PM the Connect Server will be down for emergency database maintenance. Impacted Service/Application: The Connect Server will be inaccessible to the customers for the duration of the maintenance. Expected Resolution Time: This maintenance should be completed no later than 10:00 PM. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov if you have any questions.
Resolution:  Connect server database maintenance was completed successfully.
2/25/2008 2:41:45 PM - Building 12 Core Router Hardware Upgrade Maintenance
Description:   Date: Saturday, March 1, 2008 Time: 8:00am - 12:00pm On Saturday, March 1, 2008 at 8:00am - 12:00pm ET NIHnet engineers will perform a hardware upgrade of the NIHnet Building 12 Core Router in support of the NIHnet Core Network technology refresh project. Impact: Please note this Building 12 NIHnet Core Router Hardware Upgrade Maintenance activity has been assessed with a Possible Service Affecting-Low (PSA-Low) service impact. Specifically, all NIHnet data network traffic will automatically and seamlessly failover to the fully redundant Building 10 Core Router data network path when the Building 12 Core Router is powered down for hardware replacement. Therefore, there is a very low probability for NIHnet data network service disruption due to the existing fully redundant Core Router network design on NIHnet. Please conta